Caliber - Wisconsin Rapids
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gary and Lorna were amazing to work with. They both went above and beyond in their service and the techs did grade A work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lorna and Gary were amazing to work with. While I hope I don’t need future body work, if I do, I won’t go anywhere else.
Customer Service - 5.0/5.0 -
Again 100% satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Good
Returned Clean
My Experience - 5.0/5.0 -
My repair was done within great time. Excellent work. And amazing customer service i couldn't be happier with the job yall did. Thanks for getting My vehicle back up and looking good as ever.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, no complaints at all. Huge thank you for the great customer service and the amazing repairs to my vehicle within a very quick time. 10 of 10. well is there an 11 of 10 option i'd choose that.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I would give a higher number if possible.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job! Highly skilled and professional.
My Experience - 5.0/5.0 -
Went out of their way to fix something that was causing an issue insurance wouldn’t cover, the repair process took a little longer than expected but that’s ok, overall I was satisfied.
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0 -
I just had an insurance estimate. No repairs were made.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone was very polite and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your team was so impressive from the receptionist who also explained completely the forms needed to sign and the process ahead, the service advisor who keeps you posted on the progress and answers all the other questions one always has, and finally those that actually do the repair and return your vehicle back to you with stunningly great results. Hopefully, I won’t see them again for a long time, but I will miss them. They made a bad situation a lot more easily to deal with. Thanks guys.
My Experience - 5.0/5.0 -
Gary was a professional and explained everything he was going to do to my vehicle, and after I picked up my vehicle he showed me everything he repaired. The lady at the front service desk was polite and nice. Thank you for making my transition with my vehicle easy. The car looks amazing, the repair made my car look new again. Can't ask for nothing better.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I understand that there was a back up vehicles due to a busy season. We appreciated the text updates from Gary and the clean car that came back.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Very good customer service. Timely updates.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They were great. Some delays weren't communicated as soon as we would have liked.,
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The customer service was very much lacking. I was underwhelmed with the professionalism that was displayed. Was harassed to pick up my vehicle that is a town away, to find out that it isn’t even complete and I will need to travel again, spending more gas, to have more work done. Lorna, the front desk receptionist, is quite unprofessional. When handling my case I told her several times upon drop off that the deductible was being waived, not only was this a problem at drop off even though it was clearly written in black and white, it was again a problem when she called harassing me to come get my incomplete vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and service.!