Caliber - Yakima
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Small blemish that still needs to be address but company said to bring back to address
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Hopefully, in the future, things will get better and parts and workers will once again be abundent.
Repair Quality - 5.0/5.0 -
Even though it took a LONG time to get my car fixed, it looks great. Alot of uncontrollable circumstances this summer.
Customer Service - 5.0/5.0 -
Very good communication between Caliber and myself.
My Experience - 5.0/5.0 -
I am convinced that the technicians and other personnel at Caliber genuinely cared about the quality of my repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Sharlinda was very helpful in communicating to me on a regular basis as Caliber worked with the actual shop that did the work. I appreciated the extra touch of cleaning my vehicle before releasing it to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The repairs done were amazing. You can not even tell where the damage was on my car!
Customer Service - 5.0/5.0 -
The repairs done were amazing. You can not even tell where the damage was on my car!
My Experience - 5.0/5.0 -
Even through these trying times of being able to get parts in, and get the car repaired, and out in a timely manner, caliber collision really came through for us. It took a little while for them to get the part for us but as soon as it came in we were notified and it only took them a few days to repair our car and get it back to us. They even went the extra mile to buff out some scratches that weren’t there due to the accident. They did it because that’s the kind of company they are and want to be. They want their customers to come first and to be happy with their service!
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
As much as I would like to give a higher rating, based on when the claim was first submitted, I can’t with clear conscience give a good rating with completing the repair process. When the claim was first made your agent was very good about finding a repair place for us, but when it got closer to the time to get it repaired I don’t feel like he followed through. I was told that I was entitled to a rental car which was never offered to me. When I did call about it there was no return calls. Five days later I did receive a text after I called your company again and complained, then I was offered a rental car, but it was too late because I was able to get my car that day. I was told that I was entitled to the rental car because of the inconvenience and that I should be given a cash out since your company did not follow through with getting it to me before. The repair shop did a great job and they even went the extra mile on helping us. I really hope that this is just a fluke and that this is not the way that your company normally works.
Customer Service - 4.5/5.0 -
At first we I had some difficulty getting the part and some miscommunication, but once the part was in they did everything they could to get it repaired for us in a timely manner. They were very helpful, and I would recommend their service to other people who need it.
My Experience - 5.0/5.0 -
The workers there were friendly and very professional. They did a great job on repairing the automobile.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
They did a wonderful job on the car. They informed me everyday the status of the vehicle.
My Experience - 5.0/5.0 -
The service was excellent thanks
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The service was excellent but I had to wait more the one month to get my car fixed
Customer Service - 5.0/5.0 -
They were very kind and professional
Likely to Recommend - 3.0/5.0 -
I would not want that happening to my family members with there car
Repair Quality - 4.5/5.0 -
They fixed the tail gate but there is a staine from the primer on the corner of the left quarter panel
Customer Service - 3.0/5.0 -
My exhaust tips where not replaced when they called me and told me that it was done to come pick it up and theye where part of the quote they sent insurance
My Experience - 5.0/5.0 -
The employees were courteous and very informative. We were treated with respect and our vehicle looks amazing!! I will refer anyone who needs car repair to Caliber Collision. They did an awesome job. Thank you so much, for the outstanding service you gave us.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Repair Quality - 4.0/5.0 -
guy who did the estimate was a dick, i told him about my tires getting low all the time and he said it wasn't caused by the accident , hes a body and fender guy not a wheel and tires guy was arrogant and I told him about the sound coming from the struts and he also said wasn't from the accident. He had the personality of mud. I wouldn't take a car there or refer anyone because of that dick's attitude. I'm also letting the insurance lady to no use your services because of that guy. I don't know if he's the owner or manager but someone else need to do his job because he sucks. Remember you never get to make another 1st impression.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
We will repeat and continually speak of our dissatisfaction, when asked about our experience.
Repair Quality - 0.5/5.0 -
We were not impressed, to say the least and our vehicle is still not fully functioning. We will tell others of the poor quality, when asked about our experience.
Customer Service - 0.5/5.0 -
We were told that our vehicle was checked, test driven and all was up to par...However, our vehicle is still not fully functioning!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All the staf I talked with were very friiendy. I liked them all. My car was perfectly fixed and cleaned. If some of my friends ask for car problems I Will adviseur them to go to you.i
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0 -
Would recommend
Repair Quality - 5.0/5.0 -
Everything looks good
Customer Service - 4.5/5.0 -
All was friendly oriented