Canterbury Automotive, Inc

My Experience - 5.0/5.0 -

Fantastic quality and service. Truly the best auto body shop in central Mass.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing team, great quality work. Best in central Mass!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

The process felt disorganized overall. I had to repeatedly call for updates because Canterbury and Geico didn’t seem to communicate with each other, or with me. I didn’t hear from an adjuster or get any updates from him, other than the generic info through text messages and the CarWise program. I also tried to clarify who managed the text updates and CarWise notifications, but Canterbury referred me to Geico and vice versa. When the repair completion date was significantly delayed, I only found out by calling Canterbury on the scheduled day. Overall it was really frustrating. I know everyone was doing their best, but I would have appreciated a clearer timeline upfront of when repairs would be completed, and what was causing the holdup. When I asked, Canterbury said they were busy, which is understandable, but if they could have predicted it would take additional time to repair my car from the start, I would have appreciated them telling me that so I could have gone to another shop that had more staffing and resources to complete the job sooner.

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0 -

The auto body work was well done with good color matching. The additional cleaning was also excellent.

Customer Service - 1.0/5.0 -

Constant delays and excuses. Felt being put in the dark and passed around.

My Experience - 5.0/5.0 -

I am very satisfied with the result; they are an organization very committed to providing excellent service, and I am very grateful to them.

Likely to Recommend - 5.0/5.0 -

I would recommend it without hesitation, as I am a witness to their excellent services.

Repair Quality - 5.0/5.0 -

I am very pleased with the work done on my car. The service was excellent, and above all, they treated me with kindness and respect. Thank you!!!!

Customer Service - 5.0/5.0 -

Excellent and friendly staff, they understand your needs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 5.0/5.0 -

Jimmy was very polite and helpful.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly took their time to make sure everything was good to go before giving me my car back

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great shop

Returned Clean

Likely to Recommend - 5.0/5.0 -

Most definitely, I will recommend it

Repair Quality - 5.0/5.0 -

The doors look like never ever anything happened. THANK YOU SO MUCH!!!

Customer Service - 5.0/5.0 -

The customer service was & is excellent. I am very satisfied

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

My backup camera isn’t working, waiting to bring back

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend it anytime. Awesome people, friendly and helpful, knowledgeable.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0 -

Excellent communication

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would like to include a zero.

Repair Quality - 0.5/5.0 -

1) This vehicle was in the repair shop (from 10/14/25 – 11/18/25) = Total 35 days. It was expected to be there for couple of weeks. Therefore, it took 21 more days than expected. 2) The repair shop (Canterbury Automotive Inc), was recommended by Mapfre through the EZ repair solution program. 3) The car was picked up on 11/18/25 with a new damage on the left door behind the driver. However, when we left the car at Canterbury Automotive, Inc. my car did not have this damage. 4) The owner of Canterbury Automotive claimed that we left the car on 10/14/25 at the Body Shop with this damage, which is not true. 5) The picture provided to Mapfre with the damage was taken on 10/23/25, 9 days after 10/14/25. The employees at Canterbury claimed that the picture was taken on 10/14/25. We believe the damage occurred between: after we left the car on 10/14/25 and 10/23/25. 6) I reported this to the Worcester Police Department on 11/24/25; the incident number is 2025-131987. This is very disappointed and unfair.

Customer Service - 0.5/5.0 -

See previous comments.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and service as always

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

This is our second dealing with Canterbury and we think Jimmy as the “front” man is personable, courteous, and just the best! He’s perfect in dealing with customers. We had a long wait, and he never was impolite if we seemed frustrated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job repairing damaged bumper. I also appreciate how you kept me informed about the status of the repairs every step of the way. Thanks 😊

Customer Service - 5.0/5.0