Capital Automobile/Cadillac

My Experience - 0.0/5.0 -

Everyone I spoke with was great and especially Aisha who I communicated with throughout this entire experience and she was very supportive and patient and understanding and provided me with thorough explanations to every single question no matter how small. My issue was with the business and billing. Despite me making a CHOICE to have Capital Cadillac repair my vehicle outside of the approved collision shops, I was disappointed and actually disgusted that I would be required to pay a 3% surcharge for using my credit card to pay my deductible. I purchased my vehicle from Capital and I saw it as nothing, but greed to charge 3% when the card company charges me for using the card and you received the full amount for my deductible. That part of the business majorly soured the experience.

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

I might refer but it will be with caution

Repair Quality - 2.5/5.0 -

There was work left undone or unaddressed that should have been covered Vehicle was released before all supplements were completed

Customer Service - 2.5/5.0 -

Collision team was unsure of what payments were applied and what supplements had been resolved at pickup time

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would/will recommend someone to your dealership for body work.

Repair Quality - 3.5/5.0 -

Upon receiving my vehicle after repair, a few nights later I observed my driver's headlight was not working. I changed the bulb and swapped fuses before concluding something was left unplugged during the repair. Initially I called the body shop. The receptionist immediately responded, "We did not touch the front. We all worked on the back." I contacted my insurance agent who apparently was treated with more respect, as she had Cadillac to agree to look it over. I took the car in for inspection, and was contacted 1 hour later with the issue resolved. I was not told what actually malfunctioned. However, my history of fixing cars leads me to believe a module was not plugged. In the future, I think Cadillac should do a thorough inspection before returning vehicles back to customers. River is a STAR!! She was a pleasure to work with. She is valuable asset to the Cadillac team. I suspect she will be a major contributor( Upper Management)to GMC for years to come. She truly has a niche for dealing with customers.

Customer Service - 5.0/5.0 -

River is GREAT!!

Returned Clean

My Experience - 5.0/5.0 -

River handled my repair very professionally She said that her manager was instrumental in getting my Truck back in record time. The repair is perfect & the entire staff was extremely efficient . This is the was service use to be very refreshing .

My Experience - 5.0/5.0 -

My car looks amazing. Whoever cleaned my car i want to hire them. My car looks good!!

My Experience - 0.0/5.0 -

Service advisor failed to complete requested service and failed to get a requested repair done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I appreciate the courtesy that was extended to me by the timely updates during the repair process.

Returned Clean

My Experience - 5.0/5.0 -

River is fantastic at what she does. Her professionalism and customer service is outstanding.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My Cadillac looks great. River is always courteous and professional at all times.

Customer Service - 5.0/5.0 -

River is awesome.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caddy looks great. Would never have known it was in an accident

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My car was fixed. It looked very nice. Everything lines up they even cleaning the inside of my car. They kept me informed about my car and they were very nice people. I’m completely satisfied.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job at the body shop different from experience at the service section.

Likely to Recommend - 1.5/5.0 -

I would not recommend capital cadillac body shop

Repair Quality - 1.0/5.0 -

Communication while my vehicle was repaired was not ideal. As someone that has not went through repairs often it would have been moved to be more informed. I found out after that text updates were human generated but they were written as so. Maybe tech can include their name and address client my their name with personal message of information. When I text reply my messages went unanswered several times. After waiting almost a month for my repairs, repairs were not done correctly. Although all parts were replaced my vehicle was returned with a beach in new bumper and the bumper piece was not the right color. One of my to t windows was scratched and a scrape on the hoof of car (both were not there before drop off of repair) I spoke with manager regarding having the issues addressed, although he was very kind he did not follow up when he said he would. I am now still waiting a week after when he said he would contact me for follow up with no resolution on the issues of my repair as of yet

Customer Service - 1.0/5.0 -

All though they were kind communication needs to improved. Please previous comments. I had to call in several times for updates after hearing nothing. After estimate was created and vehicle tore down was completed, a tech should have called customer to discuss and explain. This never happen. Estimate was sent to insurance and I was left in the dark

My Experience - 5.0/5.0 -

I am so proud to be part of Capital Cadillac thank you so much.

My Experience - 0.0/5.0 -

The lady estimator told me if it were her vehicle she would include painting the rear bumper It shows on the estimate but wasn’t fixed or painted

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

River and Martin were great and professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks good and everything seems to be working properly.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0