Capital Automobile/Cadillac
In operation 95 years, 44 years at this location.
"I would like to extend a warm welcome to each and every Capital Cadillac collision repair customer. Our goal is to provide the best collision repair experience of any luxury automobile dealer. We accomplish this by offering competitive pricing, superior quality and the most experienced staff in Georgia. If you haven't already done so, please give us the opportunity to repair your vehicle. We take great pride in restoring your vehicle to pristine condition. When you're happy, we're happy!" Martin Lee *Collision Service Manager
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| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0 -
Simple repair took way too long. Glad I was covered with an insurance rental. Need to understand that we rely on our vehicles and need swift repairs.
Repair Quality - 3.0/5.0 -
The repair took way too long. Some of it caused by insurance inefficiency but the time frame was ridiculous.
Customer Service - 4.5/5.0 -
They were very helpful when I called.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was incredibly responsive, kind, and went above and beyond! Would highly recommend them.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ty and Juan were awesome to deal with. Ty introduced us to the personnel that did the great work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Unresolved issue with a warning light that I initially reported. Otherwise, everything and everyone was awesome
Customer Service - 5.0/5.0 -
Ty is that superwoman, always polite and professional. Juan was good at returning calls with updates on the repairs
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service I was provided was outstanding!
Customer Service - 5.0/5.0 -
Outstanding!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Repair was great but it took a long time due difaculty getting part which is just a sign of our times
Customer Service - 4.5/5.0 -
Fine
Returned Clean
Likely to Recommend - 2.0/5.0 -
Management issues !
Repair Quality - 2.5/5.0 -
Mediocre rating. I give this and will explain. The paint works was excellent. The taillight on the right was removed for painting, and was reinstalled, hooking up the plugs backwards, which caused the warning lights on the dashboard to show that the left front blinker was out as well as the left rear. The rear was the problem because by hooking up the taillight assembly incorrectly, it blew a 15 amp fuse. I was told the the “Top Electrical” service people couldn’t solve the issue. I took the car home, and tried to figure out the problem. That’s when I discovered the blown fuse. This should have been one of the 1st things that an electrical technician should have looked for. I’m disappointed in this part of the experience. I’m also disappointed in the way that my personal belongings were handled during the repair. My items were scattered all over the front seat and several things were just thrown into the trunk. I found a part in the trunk, and was confused as to what it was. It turned out to be the cover that goes behind the rear view mirror on the windshield, that had been replaced. I will say, I definitely miss Mike and the old crew. The best part of the situation was the ability to communicate with Jaun Little & Tye in the office. The new management seems as if they don’t have a clue as to what they should be doing. They office was always calm and peaceful in the past. However the new team, is so loud, it is obnoxious. Management in the body shop is LOUD, and disorganized. It’s not a peaceful place to be. My family has been loyal to Capital Cadillac, for many years; going back to the 70’s. This was not the type of service that was given in the past. If not for Jaun Little and Tye, in the office; I don’t know what I would have done. I won’t bring any of my vehicles back to the Capital Cadillac Body Shop, in the future. Terribly disappointed with the way things went. It’s sad to say goodbye to a shop that we as a family, have trusted for many years. I would look at the management closely. They haven’t a clue as to what they are doing, and the calm respectful aspect of the shop, has been lost.
Customer Service - 4.0/5.0 -
The personal content of my vehicle was scattered all over, when I got my car back. Paint is excellent !!
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Paint job could be better
Customer Service - 3.5/5.0 -
When I was told someone would call me back, no one did
Returned Clean
Likely to Recommend - 1.0/5.0 -
Supply chain problems will be what you are told, but that was not the problem. A failure to begin work for four weeks was the problem.
Repair Quality - 2.5/5.0 -
Satisfied with the quality of the work but not with the unexplained delay or the absence of communication.
Customer Service - 2.5/5.0 -
Again, the staff was always friendly and polite, but the receptionist was the only person who attempted to return my calls or to provide information.
Returned Clean
Likely to Recommend - 5.0/5.0 -
the work is excellent
Repair Quality - 5.0/5.0 -
they did a perfect job I was very happy with their work thank you very much to the whole team
Customer Service - 5.0/5.0 -
very nice they treated me very well thanks to them
Returned Clean
My Experience - 0.0/5.0 -
There was so many things wrong after the repairs that I am still waiting to get fixed, and for this to be one of the best dealerships I feel that the work on my truck should have been excellent I am really so disappointed in the work that has been done on my vehicle!!!
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
They put the wrong grill on my truck,the hood is off line,my new bumper is scuffed,they only put three lugs on my tire,left my center cap off the ding if still on my door and they had my truck for well over a month and I'm still waiting for my parts so my truck can go back for more repairs smfh!!!!
Customer Service - 3.5/5.0 -
They were very nice and professional! Just the work was the worst!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality of workmanship exceeded my expectations. My only complaint is that it took a while to get my car in the lineup to be repaired and there were a few delays during the repair.