Capital Dent Masters Collision Center LLC

My Experience - 5.0/5.0 -

You did a good job. The people were really nice and helpful. Will be happy to recommend you to anyone who needs your help. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was super helpful and friendly, great experience!

My Experience - 5.0/5.0 -

I was completely satisfied with CDM's customer service, work ethic but most of all how beautiful my Toyota looks now. Thank-you CDM team.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

A bit to expensive for the work done.

Repair Quality - 3.5/5.0 -

I didn't have much of a choice- haf to fix the vehicle? But I think it would have been cheaper just to replace the part. It was a bit pricey.

Customer Service - 4.5/5.0 -

The customer service was great.It was just hard to get somebody on the phone.

Returned Clean

My Experience - 5.0/5.0 -

Excellent job on the repairs. It took a little bit of time, but Alex did a wonderful job ensuring the quality of the repair. Thank you to the entire team for your hard work! My car has never looked better.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Alex and the team were great to work with.

Returned Clean

My Experience - 0.0/5.0 -

I’ll start by saying Alex and team are very friendly and the final repair looks good. My frustration is with the continuous poor expectation setting and communication issues. I originally dropped the vehicle off on 12/2 and was quoted 2–2.5 weeks for repairs. I understand insurance delays, however the last claims estimate adjustment on file with GEICO was 12/10. I first reached back out on 12/11 to ask for an update. I was told waiting for some parts and still hope to have it done before Christmas break. On 12/18, I text for an update and never got a follow up. On 12/19, I called twice unable to connect to a person either time. That afternoon, I got a text apologizing and saying Alex would call shortly which never happened. On Monday, I called again and was led to believe it’d be ready Christmas Eve morning. When I called late morning, the office was closed. The following Monday I called multiple times with no answer. Finally, I received a message the car should be ready Wednesday. On Wednesday, I got a message it wouldn’t be Wednesday and hoping for Friday. On Friday, I exchanged a couple texts midafternoon and was promised a follow-up shortly as they confirmed some insurance info to close things out. After a couple hours, I text a follow-up. There was no response. An hour later I got a text that I’d be called “momentarily”. At that point, I was a few minutes away from the shop, bc I was driving there as it seemed like I’d get a straight answer on what was happening. Everyone was very pleasant. My car was compelete and the front desk guy informed me he had to check with Alex if a final insurance adjustment had been completed. Alex confirmed. The front desk guy asked if I had a “few minutes” for them to wash my car. I reluctantly agreed, and appreciated the car wash. I ran an errand and came back 20 min later. My car was still not ready. I asked to do the paperwork and payment. After that was complete, he checked on my car wash. He was told another 20 minutes! I finally was able to pick up my car just before close of business 1 month and 1 day from when I dropped it off for a “2-2.5 week repair.” I understand things happen but having to chase for updates and being misled on timing multiple times really soured the experience for me. Furthermore, my blind spot detection system stopped working days after a repair here last summer. Alex said they’d check it again when I dropped it off this time and it still doesn’t work. I am frustrated that the system was not reinstalled and tested correctly either time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent paint job and great communication during the whole process

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0 -

Very good!

Customer Service - 4.5/5.0 -

Very good!

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

The repair was great but communication was trash!

Customer Service - 0.5/5.0 -

I rate it low because I was told I didn’t have to pay for nothing but on my way to pick up my car they called to tell me I actually owe almost 400$ for an alignment and rim repair and was told insurance denied it after they already did those things and not once did I get notified if I wanted to move forward with doing those. And the guy that told me I would have to pay that ended up dropping the price to 190$ still wasn’t ok I felt like I shouldn’t have had to pay nothing at all. I felt like I got scammed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

AMAZING WORK!!!!!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

They stay busy because of the quality of there work.

Repair Quality - 5.0/5.0 -

A great experience from start to finish. A quality repair that looks great. All employees were very friendly and accommodating.

Customer Service - 5.0/5.0

Returned Clean