Capitol Garage, Inc.

Likely to Recommend - 5.0/5.0 -

I no longer live in CT so I’d never go back however it’s a very high quality repair shop that deserves good reviews!

Repair Quality - 5.0/5.0 -

Quality is awesome

Customer Service - 5.0/5.0 -

Wonderful customer service. Very professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

You almost matched the paint color. I was told the car would be detailed, but I must have picked it up before the detailing could happen. Could you please do it now ?

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Communication around drop off and pick up times could be improved, but staff was very kind

Returned Clean

My Experience - 5.0/5.0 -

Cannot say enough good things. This was not our first time working with these guys and they were awesome! From the work they did on the car to the communication about the status of our car; we appreciated it all! Will definitely be back if we need to!

My Experience - 0.0/5.0 -

Communication from your end was non existent. Completion date delayed 4 times, only found out because i KEPT calling. Was told it would be detailed. It wasnt. Given back with low gas light on after you drove it at least 60 miles, which i cant understand why. Constant lies and excuses. Atrocious experience, i will NEVER, under any circumstances use capitol again and as a local and snall business owner, i will share this experience as will my rn wife who works for hartford Healthcare. Unacceptably bad. Repeatedly. Straight incompetence

Likely to Recommend - 0.5/5.0 -

Theres absolutely zero chance i will ever recommend capitol and will dissuade anyone i encounter. Atrocious experience

Repair Quality - 0.5/5.0 -

Initial repair estimate was 13 days. Took over 30. Only updates i got were excuses and lies (proven) AFTER I CALLED AFTER EVERY MISSED DATE. Given back filthy after geing told it would be detailed. Gas light was on. Oh...and the headlight isnt installed correctly. Working with my insurance to fix this elsewhere, i will not let capitol touch my car again. Complete incompetence, lack of care, no attempt at communication. Worst garage experience of my life at 45 years old. A complete joke

Customer Service - 0.5/5.0 -

What customer service? There was literally none. I was repeatedly lied to

My Experience - 5.0/5.0 -

Everyone was very friendly and my car came out like new

My Experience - 0.0/5.0 -

I just want to clarify why I was upset and will not be returning to your company. The physical work done was fine. From the start dropping my car off was frustrating, the lady I talked to originally, told me she thinks my car was broken because my handles were supposed to pop out when the car was unlocked (not true). I explained when dropping my car off that the battery would slow slowly die over time and that I left a charger in my car just in case they needed to plug it in, explaining that letting the battery die can cause irreversible damage. I had to call three times before Christmas to make sure my car was going to be plugged in, the first time I called they said they would plug it in the next day. The next day comes and I call again and they never passed the message along It needed to be plugged in. the next day comes and it still isn’t plugged in. This was the day before Christmas Eve, I called again and they said the lady I talked to both times called out sick and again did not communicate. It’s extremely frustrating and stressful when you leave a car in the care of a garage and they fail to make you feel like you can trust them. Let alone, checking the cameras after the fact, and seeing groups of people (looked like associates of your company) standing around my car looking inside of it. Just a weird experience overall will not recommend.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

Thank you so much for fixing my car! Appreciate you guys more than words can say!

My Experience - 0.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

Again, good quality work. Just difficult or delayed scheduling and communication.

Repair Quality - 3.5/5.0 -

It took a month to replace a window that was smashed thru vandalism. Seemed like an excessive amount of time to wait. However, the quality of the work, once complete was very good.

Customer Service - 4.0/5.0 -

Gillian did her best to help me.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Looks good

Customer Service - 4.0/5.0 -

When scheduling appointment, I did not receive call back from the scheduling person as I was told would happen

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 0.5/5.0 -

Several issues. I have not addressed them yet because of my frustration. 1 bumper is not centered. Needs to be moved to the left. 2. I had Rancho shocks which are red and white. You guys put on a duralast and it’s black . 3 the exhaust is incorrect for a couple of reasons, my mpg has dropped 10% . Which means that there is too much back pressure and therefore lack of horsepower. Your guy told me the one that was on there was a back order. You had Pops muffler install a flow master and the pipes are smaller and has bends from the cat to muffler. It was a straight pipe . You had my truck for 5 weeks. Way way too long . I will be contacting the insurance adjuster first thing Monday morning.

Customer Service - 0.5/5.0 -

Called once a week for three weeks and was told the same story. It’s on the frame machine. The fourth week was told the the exhaust was on back order. It was was a Borla installed at factory. I found it on a couple of different places. Amazon, Autozone. And a GMC online parts site

My Experience - 0.0/5.0 -

Capitol Collision does a great job with repairs but a subpar job at communicating with customers. I was not kept aware of the length of the process and had to consistently call to get updates.

Likely to Recommend - 3.5/5.0 -

They repair the car well, I just would’ve appreciated more calls/information during the month long process

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

I just wish they’d kept me updated as promised rather than having me call multiple times

My Experience - 5.0/5.0 -

I hit a deer and, as a result, the front side of my car was badly damaged. Capitol Garage did an excellent job with the repairs, and the car looks brand new. When I picked it up, it was spotless both inside and out, which I truly appreciated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Loved the way they repaired the car. They also clean the inside of the car. Loved it

Customer Service - 5.0/5.0