The Collision Shop

5.0 (683reviews)
100%
81 Adams St,  Manchester,  CT  06042

In operation 90 years.

Our Collision Center at Carter Chevrolet repairs ALL makes and models of vehicles. We are a Direct Repair Shop for several insurance companies, and we are happy to work with any and all insurance companies to get you back on the road quickly and safely. We offer free estimates as well as assistance in handling any questions on insurance claims. For your convenience we will help in arranging alternate transportation to fit your needs. In order to work on today’s complex vehicles, our highly skilled technicians are ASE and I-Car certified. The initial evaluation of your vehicle will be prepared using the latest in computer assisted estimating systems. Digital photographs are used with all estimates to ensure accuracy and efficiency in processing insurance claims. We also use state of the art computerized paint mixing, frame straightening and alignment equipment. We offer lifetime warranties on most of our work.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (683)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless communication, and professional repairs that often leave vehicles looking brand new. Many highlight the team's responsiveness, keeping customers informed throughout the entire repair process without any surprises. The staff is frequently commended for going above and beyond, handling insurance claims, rental cars, and back-ordered parts with ease. Repairs are described as flawless, with vehicles returned cleaner than when dropped off. A few customers noted delays in repairs and wished for more proactive updates, while one customer expressed dissatisfaction with incomplete seatbelt repairs and lack of communication. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
Select to learn more
"What amazing service from the moment I walked in to the day I left with my expertly repaired car! ..." Read more
"Quality of work is outstanding. Customer service and communication, Outstanding. Rarely do you have as ..." Read more
"Your customer service surpasses all standards."
"The work was beautifully done - my car looks perfect!"
"They are amazing great customer service and great repair on my car feels like it drives better than before the accident ..." Read more
"Team was AMAZING! Quick, responsive, and kept lines of communication open! Did a beautiful repair of my vehicle!"
"The communication and work performed were excellent."
"Quality of work is outstanding. Customer service and communication, Outstanding. Rarely do you have as good a customer experience ..." Read more
"The only time I received any update on my truck was after calling to find out what was going on."
"... to the day I left with my expertly repaired car! Kind, considerate, prompt & communicative. They worked with my insurance representative and ..." Read more

My Experience

Likely to Recommend

Repair Quality

I had a scraped rear bumper corner that required a new bumper cover to be installed and painted. The Collision Shop did an excellent job. The bumper looks brand new.

Customer Service

Returned Clean

Likely to Recommend

Absolutely

Repair Quality

The car looks brand new. My girlfriend is happy.

Customer Service

Troy is outstanding. I appreciate his knowledge as he tutored me on the process. Troy kept me informed ever step on the way.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The staff and work done was professional. Troy is especially patient and easy to deal with.

Customer Service

Both Troy and Jim went beyond expectations.

Returned Clean

Likely to Recommend

Repair Quality

Very efficient & courteous

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Troy was amazing to work with

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

very good rsponse and good in handling and others

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Looks brand new!

Customer Service

Friendly, thorough, and prompt communication

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Thank You Guy For the Great Work On the Civic

Customer Service

Thanks to everyone who i talk great service