Car Craft, Inc. - Covington
In operation 58 years, 18 years at this location.
For the best body shop experience on the Northshore and Southshore, look to Car Craft - the Ultimate in Collision Centers. We advise, guide and assist our customers throughout the entire repair or restoration process.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Just took too long due to parts arriving damaged
Customer Service - 5.0/5.0 -
Excellent communication
Returned Clean
Likely to Recommend - 4.0/5.0 -
Was really satisfied with the repair but the lack of customer service was alarming.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Had an appointment when I arrived on schedule everyone was at meeting had to just drop off no estimate.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
They are very good 😊
Customer Service - 4.0/5.0 -
They are great 👍
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0 -
Repair was fine however, it took six weeks to repair my vehicle which was drivable upon drop off. Picked truck up which had no prior starting issues to find that my batteries had been ruined. Spent $500+ on new batteries three days after pickup. I assume lights were left on inside the vehicle and the vehicle was not started while onsite for 6 weeks. I am highly disappointed in the time management of this repair. I use my truck daily for work, and was without a vehicle for over a month.
Customer Service - 2.5/5.0 -
Lack of communication… I called numerous times to be told it would be done at the end of the day or following day only to wait weeks.
Returned Clean
Likely to Recommend - 4.0/5.0 -
It was good work, I’d just like to have been more in the loop with the status of the vehicle during the process.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Started off good but then I stopped receiving updates. The finish time kept getting pushed back and I wasn’t notified.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely highly recommend Car Craft.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was straight forward and I was kept informed of steps along the way.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We love Car Craft!!! This is our third time there and it’s always great!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Have had 3 vehicles repaired. Quality of work and staff interaction is exceptional.
Customer Service - 5.0/5.0 -
Very professional. Updates provided at each stage of the process.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
The repair was good, but the inside of my car had a fine dust left in it, evidently from the shop. Also, the inside front doors had a white substance left on them, so l had to wipe down the interior.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Great job!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The headlight installation was lacking. wire taps dangling, not wrapped, totally disconnected from the battery power and bulbs left out. Forgot to install resister for the LED, causing hyper flashing on blinkers. The body work, painting and waxing is near flawless.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Customer service excellent! Car was dirty, the broken glass still inside the door pocket, box in the back not sure what it is inside haven't pulled it out. Repairs seem fine
Customer Service - 3.5/5.0 -
Customer service excellent! Car was dirty, the broken glass still inside the door pocket, box in the back not sure what it is inside haven't pulled it out. Repairs seem fine
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will recommend to anyone.
Repair Quality - 5.0/5.0 -
Thank you, you guys were excellent!
Customer Service - 5.0/5.0 -
Great!