Carl's Collision Center

4.9 (2,619reviews)

97%

(615) 446-4134

1213 Hwy 47 East, Dickson, TN 37055

97%

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1213 Hwy 47 East
Dickson, TN 37055

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About Carl's Collision Center

See Photos

1213 Hwy 47 East
Dickson, TN 37055

Get Directions

Carl's Collision Center is a family owned collision repair business that has been serving our community since 1977. The goal of Carl’s Collision Center is to be the number one complete car care center in Tennessee. This will be achieved by: - Placing our customers first and treating them like we would like to be treated. - Producing first class, high quality repairs. - Keeping our employees trained and educated with the latest technology. - Maintaining a positive appearance of our industry. - Conducting our business in a legal and ethical manner striving to build a lasting relationship with our customers. - Remaining updated with new equipment as necessary to be a leader in modern technology. - Cooperating with customers and insurance companies for fair and accurate prices.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (2,619)

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Rating

2,591 Customers Rated

5 Stars

92% Complete

(2409)
4 Stars

4.9% Complete

(128)
3 Stars

1.1% Complete

(28)
2 Stars

0.5% Complete

(13)
1 Star

0.2% Complete

(4)
< 1 Star

0.3% Complete

(9)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for professionalism, friendliness, and courteous service throughout the repair process. Timeliness is frequently highlighted as a strength, with numerous customers reporting their vehicles were completed ahead of schedule. Complimentary interior and exterior cleaning of vehicles is a recurring positive surprise mentioned by many customers. A small number of customers noted areas for improvement, including more proactive communication during repairs, occasional minor quality issues such as paint imperfections, and ensuring all components are thoroughly checked before vehicle return. These observations come directly from customer feedback and reflect isolated experiences against an overwhelmingly positive overall sentiment.

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Service Quality
Timeliness
Communication

"... them to anyone in need of collision repairs. Their quality of work and customer service is simply outstanding! Thank you for making my car look amazing again!" Read more

"Excellent service and treatment. Can't say enough about the personal treatment and care. The main focus of ..." Read more

"... am more than satisfied with your service. Yall are very professional and I will only bring my car to your company." Read more

"Carls Collision changed my mind about body shops. Everyone there was so kind and helpful! They did a wonderful job on my Jeep after I hit a deer. They did the repairs ..." Read more

"Very little attention to detail and subpar workmanship on top of aftermarket parts that seem to lack quality"

"I was incredibly please with my experience. They finished the work well before the estimated completion date, were very helpful, they did a great job with the ..." Read more

"They said it would take two weeks and actually it only took nine days. I was very satisfied with that."

"I received the vehicle back a week before the expected date"

"Fast perfection professional all around great would recommend highly to anyone"

"I was told my car would be ready on Friday, 115. It wasn't ready to 121."

"... at the least. They explained everything to me and contacted me regularly. Top notch." Read more

"... with other collision shops in the past and their communication and quality does not even come close to Carls Collision" Read more

"Ill always use Carls - excellent job fixing truck and constant communication during the process."

"I had to call to inquire about the progress of the repairs and call again to find out my vehicle was ready"

"Adequate communication and lots of patience!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication