Carlson Autobody Inc

5.0 (517reviews)
98%
310 W Main St,  Ottawa,  IL  61350

In operation 48 years.

Carlson Autobody has been in business since Jan 1978. we started as a one man operation and grew over the years and have a 6600 sq ft body shop and a 6000 sq ft paint shop and an 1800 sq ft detail shop. A Carlson has been in the auto business since 1926 in auto sales and now the body shop. We pride ourselves on quality repairs and service and a lifetime guarantee on all repairs as well as being a nice small town shop. We also have an onsite rental car service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (517)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or showroom-ready upon return. The team receives high marks for professionalism, clear communication through text updates, and thorough explanations of the repair and insurance process. Timeliness is a recurring highlight, with several customers receiving their vehicles ahead of schedule. Complimentary interior and exterior cleaning is frequently mentioned as a delightful surprise. A few customers noted concerns including unaddressed paint scuffs, a broken interior accessory, and a battery issue upon pickup, as shared directly in their feedback.
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"Amazing customer service and work! My car looks brand new and they cleaned and detailed my car - very impressed ..." Read more
"am extremely pleased with the service at Carlsons Auto Body. This was my first time ever filing an insurance ..." Read more
"Everything was repaired to perfection. And completed in a timely fashion. The team at Carlsons is the ..." Read more
"Excellent workmanship and excellent service. Definitely would recommend Carlson Autobody to everyone! ..." Read more
"All of my interactions were great my only problem was that there wasn't much care for for my interior accessories. Everything was thrown ..." Read more
"Got our car back in two weeks, two weeks ahead of what they said would be a month for repairs. We super ..." Read more
"Everything came out great and I had my car back a day before the estimated return date"
"Excellent service, and it was a nice surprise that it was finished quicker than expected. Setting me up with the rental comapny was ..." Read more
"They were able to get me in quicker than they originally said"
"Repairs were made, car looks great! Work was completed in the time frame given."
"Amazing communication and service"
"From my first contact via voice mail the customer service and attentiveness was perfect! Extremely efficient and answered all questions promptly. Everything ..." Read more
"They even went the extra mile and called me about other damage that was outside the accident to see if I wanted ..." Read more
"Customer service was great. Received text updates from beginning to end."
"Really appreciate them keeping us up to date on progress and working well with our insurance. Would highly recommend them"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent customer service and repair work.

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Repair Quality

Customer Service

Returned Clean

My Experience

A horse walks into a bar, bartender sais "alright buddy....what's with the long face?". Ratt n Roll or pay the toll!! 🤘🤘

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Customer Service

Returned Clean

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Repair Quality

My experience was a very pleasant one. Staff was very friendly. They actually got the repairs done earlier than expected. The repaired areas looked great!! I was surprised that my interior had been cleaned which was a nice perk. However, the best part was that i didn't have to deal with my insurance. They took care of everything. Would definitely recommend them!!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Top notch service. Looks like a brand new vehicle inside and out. Was an amazing surprise to see within such a short amount of time. Would gladly go back again if ever needed in the future.

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Repair Quality

Blown away by the quality and return time. Great company. Would recommend to anyone.

Customer Service

Returned Clean

My Experience

You were very good people to do business with if I ever need body a gain you will be my place to do my work thank you

Likely to Recommend

I didn’t have any problems with the few minutes I waited to sign the paperwork

Repair Quality

10 you people are great I will recommend you to everyone I know

Customer Service

You showed me the utmost respect thank you

Returned Clean

My Experience

The GMC is done beautifully looks brand new. I appreciate all the work your team has done and I’m sure I will be back at some point if needed. Thank you for all of your help on my vehicle. Definitely will recommend your team for work to anyone who ask who is a good Repair service.

Likely to Recommend

Repair Quality

You guys are awesome the work done it looks brand new

Customer Service

Returned Clean

My Experience

Really appreciate them keeping us up to date on progress and working well with our insurance. Would highly recommend them

Likely to Recommend

Repair Quality

It was so nice being kept up on what the status was while it was being worked on. It looks great!!!!

Customer Service

Very helpful

Returned Clean

My Experience

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My Experience

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My Experience

After the repair, my car looks like there was never any damage.

My Experience

Everything looks and works great. Thank you all very much.

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My Experience

Courteous, knowledgeable and superb workmanship!

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My Experience

Great work great communication

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Customer Service

Returned Clean