Carlson Autobody Inc

5.0 (497reviews)

98%

(815) 433-3862

310 W Main St, Ottawa, IL 61350

98%

See Photos

310 W Main St
Ottawa, IL 61350

Get Directions Website Email

About Carlson Autobody Inc

See Photos

310 W Main St
Ottawa, IL 61350

Get Directions Website Email

In operation 48 years.

Carlson Autobody has been in business since Jan 1978. we started as a one man operation and grew over the years and have a 6600 sq ft body shop and a 6000 sq ft paint shop and an 1800 sq ft detail shop. A Carlson has been in the auto business since 1926 in auto sales and now the body shop. We pride ourselves on quality repairs and service and a lifetime guarantee on all repairs as well as being a nice small town shop. We also have an onsite rental car service.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 5:00 pm
Tue	7:00 am - 5:00 pm
Wed	7:00 am - 5:00 pm
Thu	7:00 am - 5:00 pm
Fri	7:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (497)

Sort By:
Newest
Rating

382 Customers Rated

5 Stars

74.4% Complete

(370)
4 Stars

1.6% Complete

(8)
3 Stars

0% Complete

(0)
2 Stars

0.6% Complete

(3)
1 Star

0% Complete

(0)
< 1 Star

0.2% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or showroom-ready upon return. The interior and exterior cleaning provided as a complimentary service was a frequent highlight and pleasant surprise. Communication throughout the repair process received strong commendation, with customers appreciating regular text updates and proactive phone calls keeping them informed at every stage. Timeliness was another standout strength, with several customers noting their vehicles were completed ahead of schedule. A few customers noted isolated concerns, including a part delay due to supplier issues and minor interior accessory handling, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... accommodating to my schedule and did a fantastic job—my car looks perfect! I highly recommend them for any body repairs or collision work. Huge thank ..." Read more

"Amazing customer service and work! My car looks brand new and they cleaned and detailed my car - very impressed ..." Read more

"... how the team at Carlsons did such an amazing job!! My vehicle repairs were as if the damage never happened. I felt like I just drove it from the showroom floor. ..." Read more

"Everything was repaired to perfection. And completed in a timely fashion. The team at Carlsons ..." Read more

"Repairs were made, car looks great! Work was completed in the time frame given."

"It was ready a day early!"

"Got our car back in two weeks, two weeks ahead of what they said would be a month for repairs. We super ..." Read more

"Excellent service, and it was a nice surprise that it was finished quicker than expected. Setting me up with the rental comapny was extremely ..." Read more

"They were able to get me in quicker than they originally said"

"Fantastic experience, they did what they said when they said. I would use them again."

"... communication. A part did not come in as expected and I immediately got a phone call and text stating that it was going to be another day." Read more

"They even went the extra mile and called me about other damage that was outside the accident to see if I wanted ..." Read more

"I received a text on everything they were doing"

"Several messages to keep me informed."

"From my first contact via voice mail the customer service and attentiveness was perfect! Extremely efficient and answered all questions promptly. ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... accommodating to my schedule and did a fantastic job—my car looks perfect! I highly recommend them for any body repairs or collision work. Huge thank ..." Read more

"Amazing customer service and work! My car looks brand new and they cleaned and detailed my car - very impressed ..." Read more

"... how the team at Carlsons did such an amazing job!! My vehicle repairs were as if the damage never happened. I felt like I just drove it from the showroom floor. ..." Read more

"Everything was repaired to perfection. And completed in a timely fashion. The team at Carlsons ..." Read more

"Repairs were made, car looks great! Work was completed in the time frame given."

"It was ready a day early!"

"Got our car back in two weeks, two weeks ahead of what they said would be a month for repairs. We super ..." Read more

"Excellent service, and it was a nice surprise that it was finished quicker than expected. Setting me up with the rental comapny was extremely ..." Read more

"They were able to get me in quicker than they originally said"

"Fantastic experience, they did what they said when they said. I would use them again."

"... communication. A part did not come in as expected and I immediately got a phone call and text stating that it was going to be another day." Read more

"They even went the extra mile and called me about other damage that was outside the accident to see if I wanted ..." Read more

"I received a text on everything they were doing"

"Several messages to keep me informed."

"From my first contact via voice mail the customer service and attentiveness was perfect! Extremely efficient and answered all questions promptly. ..." Read more

Jaden (Nissan owner) reviewed 8/24/26

There scuff marks in my paint even though I told them about it and my battery was dead when I picked it up.

There’s still scuffs in my paint I told them about, hoods still dented, and my car was dead when I picked it up.

Didn’t really listen when I was telling them about the scuffs on the hood but listened about everything else when I got my estimate.

Janet (Kia owner) reviewed 8/24/26

As always, wonderful service! Makes everything painless👍.

Glenn (Chevrolet owner) reviewed 8/20/26

Great work great communication

Kathy (Acura owner) reviewed 8/19/26

Claim was taken care of efficiently and professionally! Thanks!

John (Mazda owner) reviewed 8/17/26

On time on budget; excellent work

Larry (Chevrolet owner) reviewed 8/13/26

Truck was successfully fixed and was ready for pick up when promised. All paperwork and insurance work was taken care of and explained to us. We would highly recommend Carlson’s Body Shop. Thank you very much to Carlson’s Body Shop!

Wayne (GMC owner) reviewed 8/13/26

Barbara (Buick owner) reviewed 8/13/26

Ronald (Honda owner) reviewed 8/7/26

Edwin (GMC owner) reviewed 8/3/26

Kenneth (Chevrolet owner) reviewed 7/30/26

Carlson Auto Body gave me superior service with a smile. Thank you for your attention to good work.

Carlson Auto Body has provided friendly and efficient service with a positive completion of the job needed. Trust is the best word to describe Gary Carlson for any work one may need.

Friendly and efficient service

Susan (Chevrolet owner) reviewed 7/27/26

I was actually going to call tomorrow and say how the team at Carlsons did such an amazing job!! My vehicle repairs were as if the damage never happened. I felt like I just drove it from the showroom floor. Brand new again!! Great job to all!! Thank you so much

Earl (RAM owner) reviewed 7/13/26

Great work

Very nice answered all my guestions

Linda (Honda owner) reviewed 7/13/26

Very pleased!! Even cleaned it in and out!! A pleasant surprise!

Donna (Cadillac owner) reviewed 7/10/26

Shari (Toyota owner) reviewed 7/8/26

It’s always a pleasure to deal with Gary, very professional

Denise (Chevrolet owner) reviewed 7/8/26

You couldn’t even tell my car was hit. When I picked it up my car was clean inside n out. Thank you!!

Keith (Jeep owner) reviewed 7/7/26

Gannon (Toyota owner) reviewed 7/7/26

Awesome job. Really went above and beyond. Will recommend 100%

Penelope (Ford owner) reviewed 7/6/26

Kept me informed. Work done beautifully. Knowledgeable about insurance

Extremely Satisfied. Lots of knowledge dealing with insurance. Kept me informed the entire time.

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Carlson Autobody Inc

About Carlson Autobody Inc

Reviews (497)

382 Customers Rated

My Experience - 0.0/5.0 -

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Customer Service - 3.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean