Carlson Autobody Inc

5.0 (497reviews)
98%
310 W Main St,  Ottawa,  IL  61350

In operation 48 years.

Carlson Autobody has been in business since Jan 1978. we started as a one man operation and grew over the years and have a 6600 sq ft body shop and a 6000 sq ft paint shop and an 1800 sq ft detail shop. A Carlson has been in the auto business since 1926 in auto sales and now the body shop. We pride ourselves on quality repairs and service and a lifetime guarantee on all repairs as well as being a nice small town shop. We also have an onsite rental car service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (497)

Likely to Recommend

Repair Quality

Amazing customer service and work! My car looks brand new and they cleaned and detailed my car - very impressed and pleased with the work and care taken by the Carlson team. Will definitely return for any car needs in the future.

Customer Service

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Repair Quality

Great job quality repair I’m very satisfied.

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Repair Quality

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My Experience

Always a pleasure to do business with Carlson's.

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Repair Quality

Customer Service

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Repair Quality

You exceeded my expectations. I am so happy with your work. Gary, I am going to recommend everyone to you that needs auto body work done. I could cry I'm so happy with the car.

Customer Service

I only worked with Gary but, he was very patient with me especially when I had to talk to a third party on the phone about payment. Again, sorry about the bad words..

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Repair Quality

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Highly recommend Carlesons for other customers repairs

Repair Quality

We are very satisfied with Carlsons repairs. Including dent repaired to factory original design and color matched perfectly

Customer Service

Gary was very helpful and explained the insurance process and scheduling

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My Experience

1st off; professionalism! They know their business. Looks great, and will highly recommend them to one and all! They even brought the crinkled up License Plate back to like new; that’s real craftsmanship.

Likely to Recommend

Already have!

Repair Quality

Excellent Craftsmanship!

Customer Service

Very Professional!

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My Experience

Fantastic experience, they did what they said when they said. I would use them again.

Likely to Recommend

Repair Quality

Great workmanship and timely

Customer Service

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My Experience

Car looks good inside and out. What a nice surprise.

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Repair Quality

Gary has been very courteous and easy to work with My car went in on Wednesday and was ready Thursday afternoon Looks great It was so nice to have it all cleaned and washed and everything inside and out that was quite a plus I appreciate that

Customer Service

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My Experience

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Repair Quality

Customer Service

1st class job!

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My Experience

Excellent detailed service..good communication.

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Repair Quality

Highly satisfied

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I would recommend you without a doubt

Repair Quality

You were concerned, fast, and know your job a real professional

Customer Service

As I said very professional and to the point

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My Experience

I have trusted Carlson Auto Body my entire life. I am 73 years old. They do great work and are a staple in our community. I would trust no one else!!

Likely to Recommend

Best advertisement is word of mouth and they get an A+ from me to whoever I speak to if the issue arises!!

Repair Quality

Carlson Auto Body is the only place I go for auto body repairs. I have known Gary my entire life (73 yrs) and he and his crew are awesome. Very trustworthy and conscientious!!

Customer Service

Customer service is his specialty. Very honest.

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Likely to Recommend

I would highly recommend

Repair Quality

Communication between the shop and myself was great. The shop even went out of thier way to search for Halogen bulbs for my fog lights. They could not find a replacement in the area which didn’t bother me. The fact they went out of thier way to do so was unexpected. Very have with the service and repairs

Customer Service

Again great communication

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Repair Quality

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My Experience

From scheduling and throughout the repair he kept good communication. And the craftsmanship was top notch! Always great work from Carlsons!! Thank you