Carlson Autobody Inc

5.0 (498reviews)
98%
310 W Main St,  Ottawa,  IL  61350

In operation 48 years.

Carlson Autobody has been in business since Jan 1978. we started as a one man operation and grew over the years and have a 6600 sq ft body shop and a 6000 sq ft paint shop and an 1800 sq ft detail shop. A Carlson has been in the auto business since 1926 in auto sales and now the body shop. We pride ourselves on quality repairs and service and a lifetime guarantee on all repairs as well as being a nice small town shop. We also have an onsite rental car service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (498)

My Experience

Excellent service as always !

Likely to Recommend

Repair Quality

Great service and work.

Customer Service

Returned Clean

My Experience

Car was cleaner when I got it back than before it was towed. My phone calls and questions were always taken or returned. Easy as can be experience!!!! Loved how they assured us from the get go that my car would come back to me exactly as it was before the accident. Great experience!!!

My Experience

Excellent!!

Likely to Recommend

Repair Quality

Excellent... on schedule, and great job!! and so convenient to have car rental facility right there...

Customer Service

Returned Clean

My Experience

Gary and his crew the whole Carlson group take pride in there work and it shows always happy with everything they've done

My Experience

They did it quickly and it looks brand new again. I'm very happy.

Likely to Recommend

Repair Quality

Really nice service. Quick and got my car back cleaner than I left it. Great communication.

Customer Service

Returned Clean

My Experience

Over the years, I have had several vehicle repairs done by Carlson Auto Body. My most recent repair was performed on 11/18/21. Each time, my vehicle repairs have been completed beyond my expectation. Gary and his team are perfectionists and their attention to detail is exceptional. From the first visit to obtain an estimate for repairs to its completion, Gary’s years of auto body repair experience and knowledge make the whole process painless for the vehicle owner. I give my highest recommendation to Carlson Auto Body.

Likely to Recommend

The only place to go for vehicle repair!

Repair Quality

I am very pleased with the quality of the repair on my vehicle. The years of experience and knowledge of Gary and his staff made getting my vehicle repair painless. I give my highest recommendation to Carlson Auto Body.

Customer Service

Excellent service and prompt attention!

Returned Clean

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Repair Quality

Customer Service

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My Experience

My Experience

Job was done quickly and everything turned out great I’m very pleased

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Hometown service & no hassle service

Customer Service

Giving Al a 10

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

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My Experience

I always trust Carlson's with my car repairs. It looks great and was cleaned up well when I picked it up! Thank you to all who worked on it!

Likely to Recommend

Repair Quality

Great job!

Customer Service

Returned Clean

My Experience

You all are amazing! I came to get my front end fixed and when I was leaving the body shop I couldn’t find my keys. The staff searched everywhere thoroughly. When I came to pick my car up they had done a beautiful job. Not only was the body repaired, they washed and cleaned the inside of my car. They were amazing from the start. I am so glad I came to Carlsons! Thank you!

Likely to Recommend

Repair Quality

Everything was great! The repair in the front end was perfect. They even hand washed my car and cleaned the inside. Five stars ⭐️⭐️⭐️⭐️⭐️

Customer Service

Very friendly staff

Returned Clean

My Experience

They were able to fit my car in for repairs in a short timeframe, and my car looks like new!

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Repair Quality

Customer Service

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If people inquire I would definitely tell them I was totally satisfied.

Repair Quality

Carlsons did a great job as they usually do! Communication was great and they stepped up to get extra work done so my car could get a front end alignment!

Customer Service

Gary was great!

Returned Clean

My Experience

My Experience

I think you are so good to your customers of which I will be one for life .. this is my second time of using Carlson autobody and will definitely recommend you

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Repair Quality

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Repair Quality

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Returned Clean