Carolinas Collision Centers at Beach Ford

My Experience - 0.0/5.0 -

My car still has issues when I called back to speak with someone they told me they would call me back they never did I had to call back still no answer strait to voice mail I call the insurance company as well they told me to call back still have not hear anything back my car has a shake to it . Were the repair was done you can’t see were the light is not connected at

My Experience - 5.0/5.0 -

Looking as good as new and done in a timely manner!

Likely to Recommend - 3.5/5.0 -

I will as far as the quality of work. But I will definitely let them know about my experience with the payment issues.

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0 -

Repairs were excellent. But, when I picked up the car my invoice had a zero balance on it and we were told to have a good day. A few hours after we left and drove back to Florence, I received a call from y,all and told me I had to drive back to the beach and pay them for the repairs. I explained to her that Allstate told me that they were paying you directly. I finally told her that I would contact Allstate and confirm that they were paying you directly and if they were paying me then I would pay her with a credit card on the phone or mail out a check. She then told me that was not an option and I would have to be there in person to pay. I then called Allstate and they confirmed that they were paying you directly. While I was on the phone with Allstate, the agent called your office and confirmed that Allstate was paying you. I thought that was a bit rude and unprofessional of her to badger me before doing her due diligence with Allstate before contacting me. Or better yet, your shop should have known who was supposed to pay before I picked up the car. I would think that you deal with insurance companies all the time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Job was completed quickly and it was fantastic. Paint match was perfect. I would recommend this company to friends and family. A special shout out to Randy he was very helpful and kept me informed on the progress.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great shop,and service. Randy kept me informed on the work being done. Highly recommend Carolina Collision.

Customer Service - 5.0/5.0 -

Great shop,and service. Randy kept me informed on the work being done. Highly recommend Carolina Collision.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Carolina’s Collision did an excellent job in getting my car done and letting me know when parts were in and getting my car done in a timely fashion. The car looks great! I would highly recommend them. Thanks again!

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Thank you Randy!

Customer Service - 4.5/5.0 -

Thank you Randy!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent experience great job on repairing my car.They exceeded my expectations for time and quality work, I will definitely recommend them again and the management team keep me updated on everything. Thanks guys

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Randy and all the other staff at the shop were very professional and friendly. My main case handler was Randy who happened to be scheduled for vacation after my initial estimate but everyone in the office not only covered my claim it felt as though it was their own. This definitely includes the office staff who were excellent with communication and processing the claim. The vehicle looks and rides great. Thank you all at Carolina Collision for the ease and results.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professional work done to factory specification

Customer Service - 5.0/5.0 -

Tina and Randy are very professional and great to work with

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The car is real nicely done .like it very much thank you for help.judy madison

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Everyone is so welcoming.

Repair Quality - 5.0/5.0 -

I have not noticed anything.

Customer Service - 5.0/5.0 -

Receptionist was EXCELLENT.

My Experience - 5.0/5.0 -

Well done.

Likely to Recommend - 5.0/5.0 -

Quality work and great staff.

Repair Quality - 5.0/5.0 -

Work looks really good. Very nice, pleasant staff.

Customer Service - 5.0/5.0 -

Tina and Randy were great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything so far was excellent. I cannot comment on the quality of the repair....it's too early to tell. Only had the vehicle for 3 days.

Customer Service - 5.0/5.0 -

EVERYONE, from the desk to the manager were superb.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jimmy and his team. Awesome. 👏

Customer Service - 4.5/5.0

My Experience - 5.0/5.0