CARSTAR ABC Body & Frame

5.0 (3,738reviews)
100%
710 North 6th St,  Prescott,  AZ  86301
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In operation 38 years.

We are a collision repair center that has been serving the Quad-cities for over 38 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (3,738)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with vehicles frequently described as looking brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Regular text and call updates throughout the repair process are highlighted as a standout feature, keeping customers well-informed at every stage. Many customers note repairs were completed ahead of schedule, reflecting strong operational efficiency. A few customers noted areas for improvement, including communication gaps on repair status and alignment issues post-repair, as mentioned directly in their feedback. Overall, the overwhelming majority of customers express high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... needing repair body work on their vehicle. Not only was the work they did on my vehicle flawless, but their customer service went way above all expectations. ..." Read more
"... consistently updated on the progress of my repairs. The body work was done extremely well and the car looks brand new. They even cleaned the interior. It was a great overall ..." Read more
"... flexed for customer, holding vehicle for extra 4 days, delivering vehicle in like new condition. Excellent work by all personnel!" Read more
"Excellent service and outcome. Very professional staff and perfect repair. Would recommend highly."
"Our experience with Carstar was 100% positive. Everyone we dealt with were friendly and professional. They kept us informed of the progress of our repairs ..." Read more
"They did a great job and it was completed faster than expected!"
"I had a trip planned and they put in extra effort to make sure that the car was ready. They actually got it done earlier than ..." Read more
"... an appointment out of state that I had to go to. They finished 3 days early...Thanks" Read more
"Car finished faster than anticipated. Appreciate the lifetime warranty."
"... everyone working at Carstar was kind and professional. Work was competed in the time frame promised, a big win as well. Thank you" Read more
"... expectations. Repairs completed to expectations; Communications via Text Message kept us fully informed on Repair Progress and Completion Timeline. Due to ..." Read more
"Excellent communication with all parties. I didnt have to even make a phone call"
"... was amazing! It looks like a brand new car! I was kept informed of the progress daily through their app. If I had questions they were answered promptly! ..." Read more
"ABC provided excellent communication throughout the entire repair process and the final product looked ..." Read more
"... it would be 2 weeks and it ended up being 4. Also, I kept having to call to find out the status, so communication was not good." Read more

Likely to Recommend

Repair Quality

Customer Service

My car looks like new! I highly recommend Car Star ABC.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Just like new, and fast.

Customer Service

Very kind, professional and made things so easy during an unknown time.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Front desk was very sweet and welcoming when walking in as was the mechanic and automotive technicians who helped me and walked me through the process. Communication on the phone was helpful to ease my worries and questions I asked. Very patient and calm when talking to them. And the work on my car was very satisfying from the fix to paint job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is the second time I utilized CarStar ABC Body and Frame and once again they out performed themselves. Work was emaculous, and customer service was the best.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great business…employees the best. Satisfaction with repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I had to take car to alignment shop and the right front end was off +2.9degrees. they went ahead and aligned it and then I had to pay $95.00. Was not a happy camper.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Best repair service I have ever experienced. Excellent workmanship, customer service, and completed ahead of time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Super nice, thanks for your help

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The suburban turned out beautiful. You guys do great work!!!

Likely to Recommend

Repair Quality

Did a great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My insurance State Farm said CARSTAR ABC Body and Frame is their highest rated shop and I now know why. Very professional as well. I rate them 10+

Likely to Recommend

Repair Quality

I would give it a 10+ Very professional and highly recommended by State Farm, now I know why.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent place to get your car repaired.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Vehicle looks brand new

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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