CARSTAR Allstar Collision
In operation 33 years, 21 years at this location.
CARSTAR Allstar Collision has served our community and the region for over 17 years under the current ownership, and since its founding in 1993. We pride ourselves on delivering the highest quality in collision repair, paint, and customer service. We use only the highest quality parts and paint, and we provide LIFE-TIME WARRANTY for ALL our repair work and paint. CARSTAR Allstar Collision is an I-CAR GOLD CLASS collision center. Our staff is meticulously trained and certified by I-CAR. We are Aluminum repair and OEM certified by Assured Performance and Verifacts. CARSTAR Allstar Collision is the recipient of numerous awards for advocacy and community service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 9:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. Friendly staff. Frequent updates
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Not too sure if I would recommend. Maybe I would but recommend not going to through Edgar.
Repair Quality - 5.0/5.0 -
The car looks good.
Customer Service - 4.5/5.0 -
Everyone was great except the main person in charge of my car which is Edgar, he didn't call me throughout the process to give me updates on my car. He didn't bother to call me and let me know my car wouldn't be ready on the day that was said I was actually going to leave work early since I work in Huntington Beach to drive to corona to pick up my car only that I had a feeling and called right before leaving work only to be told by Edgar that my car wasn't ready. He could have saved me a long trip driving out there and my work shift was going to be half day and just to arrive and find out my car wasn't ready I'm so glad I called before heading out there, I wish Edgar would have called me to let me know there was a delay on my car but he didn't. Anyway everyone else was nice and helpful in particular Mr DeLeon thank you for helping me out and answering any questions I had the day I picked up my car.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will not refer CARSTAR to a friend AT ALL! I have 5 cars in my household and will not return again.
Repair Quality - 0.5/5.0 -
The mission statement for the place says they guarantee: attentive customer service, best quality repair, keeping you informed, and on-time delivery. I have to say the mission statement needs to be looked at because they FAILED with me. There is only one receptionist and if there are more than two people at the desk, she cannot handle the overload and takes her time. The receptionist doesn't even acknowledge you and there are others in the back room who are too busy sitting around to help. She was NOT attentive at all. Second, I was going to drop my car off on a Thursday afternoon before Memorial Day. The receptionist told me it wouldn't even be looked at until Friday afternoon, but the place would be closed that Saturday until Monday. She said I could leave my car, but it would be in the lot during the weekend. Leave my car in a lot off Grand for 4 days without supervision or security? No thanks. Decided to take my car in Tuesday. I was asked if I wanted to give my email address in order to keep me informed on the status of my car. Yes please! Yet the shop FAILED to keep me informed. I never received emails or calls until I finally called the shop and asked to be informed. Throughout the process, I had to repeatedly call the shop to find out the status of my car. Third, I was told my car would be ready that Friday. I was not kept informed about my car, so I called the shop that day. Edgar said it wouldn't be ready until Monday! Monday I called the shop because I had not heard anything. Edgar said the painter had the wrong color on my car and would be ready Tuesday. I called the shop Tuesday, went down to see the car, and found many scratches still on the car but painted over. They FAILED at best-quality repair and Edgar made it seem like I was being picky about it. The manager, Dean (I believe), came out and said it was their fault and they would fix it (like they should have done in the first place). My car was FINALLY ready that Friday. TEN days after I originally sent it in! TEN days without a car! They FAILED at on-time delivery. At the end, Edgar (or Edwin) came out and kept reminding me of all the "good" things the shop did to offhand the FAILURES of keeping up with their mission statement. Why have a mission statement in the first place if you're not going to follow it?! He tried to bribe me with a car wash that fixed the hard water spots on my windows so I wouldn't write a bad review when they emailed the survey. I was so disgusted with the place, I am not taking ANY of the five cars I have to them and letting all my friends know how they failed.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have already referred friends!
Repair Quality - 5.0/5.0 -
I was very pleased with the customer service and more importantly, extremely happy with the outcome! Great work!!
Customer Service - 5.0/5.0 -
The cutomer service was great. They kept me up to date on what was happening with my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
great service
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would actually recommend you guys too my family and friends thank you for this good work that you guys did to my vehicle
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
You guys kept me very well informed I really do appreciate that
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Randolfo the best manager ever. Very nice and professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Bodyshop they know their job