CARSTAR Alpine Auto Body

4.9 (169reviews)
98%
16255 East 4th Ave.,  Aurora,  CO  80011
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Shop AssistantSparkles

In operation 25 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Alpine Auto Body can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Alpine Auto Body claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (169)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional repairs, and excellent communication throughout the repair process. Many highlighted the friendly, courteous, and knowledgeable staff who went above and beyond to ensure a smooth experience. Repairs were frequently completed ahead of schedule, with customers appreciating timely updates via calls and texts. The quality of bodywork received high marks, with numerous customers noting their vehicles looked brand new upon return, including appreciated touches like interior cleaning and detailing. The shop also earned praise for effectively coordinating with insurance companies, easing the burden on customers. A few customers noted areas for improvement, including occasional delays beyond estimated completion dates, minor issues such as disconnected lights or misaligned parts upon vehicle return, and isolated concerns about paint consistency. These observations came directly from customer feedback and reflect opportunities the shop can address to further elevate its already strong reputation.
AI-Generated from reviews written in the last 12 months
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"Great body work on my vehicle and excellent customer service. Repair was completed before the estimated date. I ..." Read more
"Very impressed with the work and the fact that you guys detailed the inside of the vehicle as well. That was a really ..." Read more
"The car looked as good as new. The paint matched perfectly."
"Kind, respectful, professional staff. Superb work. Time estimate accurate."
"The paint on the side where the repair was done , doesn't look flat like the rest of the vehicle"
"Wonderful job and finished a day early."
"Did amazing job and was done before it was supposed to be done."
"... work on my vehicle and excellent customer service. Repair was completed before the estimated date. I would definitely award Alpine CARSTAR five stars." Read more
"Carstar did great work, but the repair took exactly a week more than I was told when I dropped my vehicle off - so I had to cover ..." Read more
"... appreciated that I was kept updated the entire time. I got my van back quicker than expected as well. Overall everything was great!" Read more
"Everything was awesome from communication, to transparency and fair pricing"
"... deliver when they say they will. No less important, they communicate consistently throughout the process. Couldn't ask for better. Highly recommended." Read more
"They were very communicative throughout the entire process."
"Great customer service, kept me in the loop during the entire process."
"Their work was good, but the communication and down time was terrible."

Likely to Recommend

Repair Quality

My car was repaired perfectly! I know I can rely on their expertise and exceptional workmanship. My car was returned to me completely cleaned and looking beautiful! Thank you so much!

Customer Service

Excellent customer service and Angel is the BEST!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience with the business was great! Start from the front desk staff Angel. She’s very friendly and efficient at taking care of the paperwork for me; Then Alexis was great at updating me on processes of my vehicle. Everyone was really friendly and provided great service during the time of my vehicle being fixed. The work was done faster than I thought. I am very happy with this Auto body shop.

Likely to Recommend

I definitely will tell everyone I know to use this business.

Repair Quality

I am very happy with the service I received from this business!

Customer Service

Angel at the front desk was great; Alexis was great too during the time my vehicle was in repair .

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Am really happy about you guys work the fast and professional work, thank you I really appreciate everything, I can recommend it with my eyes closed

Likely to Recommend

I can recommend you guys with my eyes closed

Repair Quality

I’m really happy with the professional work day. These people do in my truck fast and professional thank you. I really appreciate and I can recommend you guys to everyone.

Customer Service

Really professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was great from start to finish. A very smooth experience overall. Alexis was a joy to work with. I appreciated the transparancy and ongoing communication. My car looked perfect when I picked it up. Highly rated!

Likely to Recommend

Would totally recommend them to anyone! Great service all around! Alexis is awesome and so is the lady at the front desk!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Trim part not installed correctly. Found addl damage after returning home

Likely to Recommend

You have a customer for life

Repair Quality

Angela was great to work with. She was a true professional and knew what to do to make the car look beautiful again. The workmanship was outstanding. Not only did you repair the damaged car, but you also cleaned it to a beauty that it hasn’t seen for years. I love car star and you have a customer for life.

Customer Service

Again, Angela was helpful kept me informed on the progress of the car. I could not be more pleased.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire staff were total professionals and very helpful

Likely to Recommend

Repair Quality

great staff and very professional

Customer Service

thumbs up

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Thank you for all the great communication and service! Just one week and my car looks great! I highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is Laurie …it’s my car. I was really happy with the whole experience. Everything was carefully explained and communication by text kept me up to date. I love the detailed cleaning that was done on my car, too. Also, everyone was so friendly!!

My Experience

The company was very polite and kept me informed of the progress. When I picked up my vehicle, I was very pleased with its appearance. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job and even clean the inside of my car. I appreciate that.

Customer Service

They kept me updated on the progress.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very impressed with the work and the fact that you guys detailed the inside of the vehicle as well. That was a really nice touch that was appreciated

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alexis is very sweet and professional. She was very detailed and kept me updated on the eta of parts and the completion date.

Likely to Recommend

Repair Quality

Customer Service

Excellent!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience was superb . Angel and Alexis were very friendly , professional and courteous. Repairs were done in a prompt manner and I was getting updates re repairs .every step of the way . I give you guys 10 out of 10 stars . Thanks for a job well done .

Likely to Recommend

I will highly recommend Car Star .

Repair Quality

Customer Service

Angel and Alexis were superb. They were very professional and friendly . I was at ease the first time I walked in for an estimate.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Carstar did great work, but the repair took exactly a week more than I was told when I dropped my vehicle off - so I had to cover an extra week of insurance on my rental car.

Customer Service

see previous comment.

Kept me Informed?

Yes

Ready on Time?

No

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