CARSTAR West Auto Body

4.8 (2,354reviews)
95%
8450 E Colfax Ave,  Denver,  CO  80220
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In operation 70 years.

CARSTAR West Auto Body has been serving the collision repair needs in the Denver area for over 45 years! Not only do we provide complete Collision Repair services, but we also offer Hail Damage Repair, including Paintless Dent Repair, Storm-Related Damage Repair, Suspension and Alignment services, Theft Damage Repair services and more! Owner, Jeremy Robideau and his staff, strive to make every customer experience worthy of a 5-Star rating! CARSTAR West Auto Body provides Safe and Simple services such as, no-contact estimates, no-contact vehicle drop-offs and pick-ups, and a thorough vehicle sanitizing treatment before the vehicle is returned to the owner. The staff will also provide insurance claim assistance and if needed, rental car assistance. Our shop is I-CAR Gold certified, so with CARSTAR West Auto Body, you can “Relax, We’ll Take It From Here”!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,354)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The frequent text and email updates throughout the repair process were highlighted as a standout feature, keeping customers informed without being intrusive. Timeliness was a recurring positive theme, with numerous customers receiving their vehicles earlier than expected. The front office staff received widespread praise for being friendly, professional, and accommodating. A few customers noted concerns around pricing transparency, unexpected cost increases without prior notification, and occasional cleanliness issues inside returned vehicles - all areas customers felt could be improved for a more seamless experience.
AI-Generated from reviews written in the last 12 months
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"The service provided was excellent, and the customer support was outstanding."
"The quality of the repair is amazing! Youd never have known the rear and was in an accident."
"The staff are super attentive and they always do a great job!"
"... helpful. They keep you updated every step of the way. They are fast and do very quality work. 5 stars all the way." Read more
"... timeline. The quality of the work speaks for itself—my X5 looks flawless, and youd never know it had been damaged. What really stood out, though, was how invested ..." Read more
"Repairs were done 11 days earlier than anticipated. Very friendly staff and they kept me updated throughout ..." Read more
"The work was completed two weeks early"
"... of 2.5 weeks because I had to turn my car back in. They met the deadline exactly but not only that, my car was CLEANED. Vacuumed and wiped out. It was a nice ..." Read more
"... back order. In all , from day one to completion , my car was in their hands for 3 months. Should not have taken that long. Cost me $1,200 for rental car when ..." Read more
"The necessary fix was done perfectly and several days ahead of schedule!"
"Staff kept me updated. I never had to call and ask anything. 10 out of 10"
"From the day I took my car in, I received daily emails on the progress of the work. The office staff was excellent!, friendly, and professional. ..." Read more
"They were great! The communication is 1010."
"There was no communication. Our adjusters name was removed from the app so we had no way of getting in touch ..." Read more
"Incredible customer service. I loved being updated every day even if it was a text message."

My Experience

My Experience

My Experience

Everything was amazing from the help to getting updates

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs were done 11 days earlier than anticipated. Very friendly staff and they kept me updated throughout every step of the repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Thank you so much for your timeliness. Rubi

Customer Service

I love the new feature of keeping the customer updated on your progress with repairing the car.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You missed your complete date and didn’t notify me until the day it was supposed to be done.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fast service, good communicators and good work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication was great, everyone was very courteous, and the whole experience was calm and pleasant.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well done and was kept up to date with progress of repairs. Thank You, John Bitzanakis

Likely to Recommend

Repair Quality

Great service and was kept informed on progress of repairs all the time

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

with disclosures on time issues

Repair Quality

Artful work. Awkward coordination with suppliers slowed delivery.

Customer Service

Cheerful. Delivered bad new straight.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

reworked issues until we were happy. thank you

Customer Service

excellent communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service! I so appreciated all the email notifications on the progress of my repair. And all work was completed in the time first estimated. GREAT auto body shop! Great staff! And Great Coffee! Thanks for making this experience painless.

Likely to Recommend

Repair Quality

Looks brand new!

Customer Service

From the day I took my car in, I received daily emails on the progress of the work. The office staff was excellent!, friendly, and professional. My car looked brand new when I picked it up. Carstar West Auto Body is an excellent shop, with great people who get the job done quickly.

Kept me Informed?

Yes

Ready on Time?

Yes

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