CARSTAR Apland's Auto Body - Medford

4.8 (350reviews)
96%
2584 Bullock Rd,  Medford,  OR  97504
Bot
Shop AssistantSparkles

In operation 13 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Auto Body Medford can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Auto Body Medford claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 4:00 pm
Tue 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thu 7:00 am - 4:00 pm
Fri 7:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (350)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for excellent customer service, with staff described as professional, friendly, and accommodating. Communication stands out as a key strength, with customers appreciating regular text and email updates throughout the repair process. Timeliness is frequently highlighted, with numerous vehicles completed ahead of schedule. Customers also value the seamless handling of insurance claims and the added touches like interior cleaning and detailing. A few customers noted areas for improvement, including pricing transparency, occasional communication delays, and ensuring all repair details are fully completed before vehicle pickup.
Select to learn more
"... with at CarStar was professional, kind, and helpful. The repair work was impeccable. They even removed some adhesive from a part of the ..." Read more
"Excellent customer service and they did a beautiful and professional job fixing my Subaru."
"... Apland's were extremely friendly and professional. The repairs look perfect. My car looks brand new! There was some trouble communicating with the insurance ..." Read more
"... updated me every few days with the progress of my car. My car was repaired like new. Was on time and very friendly. I highly recommend ..." Read more
"Im very unsatisfied with their work. They had to redo it three times before they got it right therefore driving ..." Read more
"... looks great! I was kept informed of the status and I even got my car back 3 days earlier than expected." Read more
"... done quickly because we were leaving on a trip and they more than met and exceeded our expectations." Read more
"It was one day early."
"Ready before I was quoted which worked out great!"
"It was two weeks late. There was a lot of inconsistent communication."
"... happier with the service, from start to finish 😁 Great communication and my car looks perfect!" Read more
"Were very good at keeping me updated on the status of my vehicle and got it done in a timely manner!"
"... longer because they needed to order additional parts. They did call us, keeping us informed of the delay." Read more
"Need clearer communication."
"Customer service could definitely improve and maybe have a more thorough review process after ..." Read more

Likely to Recommend

Work was done at Hyundai

Repair Quality

There wasn’t much communication. I received a call Tuesday morning from Hyundai my car was done and they were waiting on payment, I gave them all info, claim number, insurance and your number. I didn’t get my car until Friday, and again I don’t know if you didn’t get the money, but communication didn’t happen.

Customer Service

Pam was extremely nice, I didn’t deal with anyone else.

Returned Clean

My Experience

Excellent service and repair!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The staff was incredibly especially Pam at the front desk. She is a great example of what customer service should be in all business. I should know since I ran a customer service department for years. The repair was done perfectly, can’t even see where the damage was. Thank you all.

My Experience

From the general manager to the receptionist, 5 star customer experience. Appreciate the transparency, and workmanship to service provided. Thank you for a great experience.

Likely to Recommend

Highly Recommend!

Repair Quality

Great overall experience, very professional, kind, and willing to work with our schedule. Thank you for a great memorable experience. Highly recommend!

Customer Service

Customer Service excellent and well delivered, from the top to the bottom.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

From the moment we chose Apland’s to handle our repair it went smoothly, they answered all our questions, took care of all the details with the insurance and even helped with transportation, hope not to need them again but would choose them again and recommend them.

Likely to Recommend

Repair Quality

Wonderful experience, never want to need auto body repair but if I do I will definitely go to CARSTAR, they did great work and made the whole process run smoothly

Customer Service

Returned Clean

My Experience

What a great job thank you for taking care of my car. The service is the best.

Likely to Recommend

Repair Quality

Excellent Service and quality work

Customer Service

Friendly and professional

Returned Clean

My Experience

Job was excellent and fast. Customer service was excellent, I definitely recommend you guys to friends and family. I’m very satisfied with the service. Thank you so very much!

Likely to Recommend

Absolutely recommended

Repair Quality

I’m very satisfied with the results. And I will definitely recommend you guys ’ to friends and family. Very professional and friendly. Thank you so much for repairing my car on time.

Customer Service

Customer service is excellent

Returned Clean

My Experience

Thought you did a great job and the staff was so friendly. I would recommend you to anybody in need of a body shop.

My Experience

The truck was detailed great inside and out. The turn around was also done quick.

Likely to Recommend

Repair Quality

Customer Service

Aplands was fast at putting a new clear coat on the passenger side. Truck was returned very clean inside and out.

Returned Clean

My Experience

They tolk.care 9f all the details with the insurance, they kept me updated the entire time. The job looks beautiful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Got my van done in a timely order everything works great so far I would definitely go back if I ever have another issue thanks again

Customer Service

Returned Clean

My Experience

Everyone was very good if I had to rate them my rating would be a 10 .

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Yes I would

Repair Quality

Very nicely Customer care.

Customer Service

Totally feel happy Wouderful customer care and I noticed they vacuumed my car .Thank you love it

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

If there were more options. Those would be recommended first.

Repair Quality

Need clearer communication.

Customer Service

Returned Clean

My Experience

After my vehicles bodily damage was repaired in the process a short circuit was caused cause my vehicle to be undriveable and not in the condition it was previous to the accident.

Likely to Recommend

Repair Quality

After i got my vehicle back from the repair shop the mechanics forgot to connect something in the wiring causing a short circuit. I got my car back on a Friday afternoon and since you are closed on the weekends i had to wail til monday to get a call back and the man who took my call was rude and basically played the blame game and said they took pictures of the process and attempted to make me feel stupid. We came to the agreement to get it towed to kellys auto and they would determine who was at fault and who would pay for the repairs. None the less carstar covered the cost which I am very appreciative for. I do believe it would be in the companys best interest to have some better costumer service. I am aware im not a mechanic but I was a customer with a concern and instead of listening and trying to find a middle ground and having a civil conversation i had to argue with on the phone with one of your workers. Its already a stressful situation to be without your car for over two weeks just to finally get it back and your vehicle suddenly stops running the same day, I dont think its fair to have rude employees add on to that stress.

Customer Service

Likely to Recommend

Repair Quality

Very willing to think creatively and have a positive outlook on end results. Plus showed all their work to make sure I was satisfied

Customer Service

Returned Clean