CARSTAR Apland's Auto Body - Medford
In operation 13 years.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Auto Body Medford can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Auto Body Medford claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 4:00 pm |
| Tue | 7:00 am - 4:00 pm |
| Wed | 7:00 am - 4:00 pm |
| Thu | 7:00 am - 4:00 pm |
| Fri | 7:00 am - 4:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 4.5/5.0 -
Work was done at Hyundai
Repair Quality - 4.0/5.0 -
There wasn’t much communication. I received a call Tuesday morning from Hyundai my car was done and they were waiting on payment, I gave them all info, claim number, insurance and your number. I didn’t get my car until Friday, and again I don’t know if you didn’t get the money, but communication didn’t happen.
Customer Service - 4.5/5.0 -
Pam was extremely nice, I didn’t deal with anyone else.
Returned Clean
My Experience - 5.0/5.0 -
Excellent service and repair!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was incredibly especially Pam at the front desk. She is a great example of what customer service should be in all business. I should know since I ran a customer service department for years. The repair was done perfectly, can’t even see where the damage was. Thank you all.
My Experience - 5.0/5.0 -
From the general manager to the receptionist, 5 star customer experience. Appreciate the transparency, and workmanship to service provided. Thank you for a great experience.
Likely to Recommend - 5.0/5.0 -
Highly Recommend!
Repair Quality - 5.0/5.0 -
Great overall experience, very professional, kind, and willing to work with our schedule. Thank you for a great memorable experience. Highly recommend!
Customer Service - 5.0/5.0 -
Customer Service excellent and well delivered, from the top to the bottom.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the moment we chose Apland’s to handle our repair it went smoothly, they answered all our questions, took care of all the details with the insurance and even helped with transportation, hope not to need them again but would choose them again and recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful experience, never want to need auto body repair but if I do I will definitely go to CARSTAR, they did great work and made the whole process run smoothly
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
What a great job thank you for taking care of my car. The service is the best.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Service and quality work
Customer Service - 5.0/5.0 -
Friendly and professional
Returned Clean
My Experience - 5.0/5.0 -
Job was excellent and fast. Customer service was excellent, I definitely recommend you guys to friends and family. I’m very satisfied with the service. Thank you so very much!
Likely to Recommend - 5.0/5.0 -
Absolutely recommended
Repair Quality - 5.0/5.0 -
I’m very satisfied with the results. And I will definitely recommend you guys ’ to friends and family. Very professional and friendly. Thank you so much for repairing my car on time.
Customer Service - 5.0/5.0 -
Customer service is excellent
Returned Clean
My Experience - 5.0/5.0 -
Thought you did a great job and the staff was so friendly. I would recommend you to anybody in need of a body shop.
My Experience - 5.0/5.0 -
The truck was detailed great inside and out. The turn around was also done quick.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Aplands was fast at putting a new clear coat on the passenger side. Truck was returned very clean inside and out.
Returned Clean
My Experience - 5.0/5.0 -
They tolk.care 9f all the details with the insurance, they kept me updated the entire time. The job looks beautiful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got my van done in a timely order everything works great so far I would definitely go back if I ever have another issue thanks again
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very good if I had to rate them my rating would be a 10 .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes I would
Repair Quality - 5.0/5.0 -
Very nicely Customer care.
Customer Service - 5.0/5.0 -
Totally feel happy Wouderful customer care and I noticed they vacuumed my car .Thank you love it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
If there were more options. Those would be recommended first.
Repair Quality - 1.0/5.0 -
Need clearer communication.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
After my vehicles bodily damage was repaired in the process a short circuit was caused cause my vehicle to be undriveable and not in the condition it was previous to the accident.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
After i got my vehicle back from the repair shop the mechanics forgot to connect something in the wiring causing a short circuit. I got my car back on a Friday afternoon and since you are closed on the weekends i had to wail til monday to get a call back and the man who took my call was rude and basically played the blame game and said they took pictures of the process and attempted to make me feel stupid. We came to the agreement to get it towed to kellys auto and they would determine who was at fault and who would pay for the repairs. None the less carstar covered the cost which I am very appreciative for. I do believe it would be in the companys best interest to have some better costumer service. I am aware im not a mechanic but I was a customer with a concern and instead of listening and trying to find a middle ground and having a civil conversation i had to argue with on the phone with one of your workers. Its already a stressful situation to be without your car for over two weeks just to finally get it back and your vehicle suddenly stops running the same day, I dont think its fair to have rude employees add on to that stress.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very willing to think creatively and have a positive outlook on end results. Plus showed all their work to make sure I was satisfied