CARSTAR Avalon Fontana
In operation 18 years, 8 years at this location.
Carstar Avalon Collision is a family owned collision repair facility that has been serving the community since 2008. This is our newest location in Fontana. Our goal is to provide high quality repairs per the vehicle manufacturer specifications within a timely manner. We will help guide you through the repair process from start to finish, this includes working with any insurance company as well. We provide a high level of customer service and communication throughout the repair process including text and email messaging. We look forward to working with you.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
My car wasn't repaired satisfactorily. Wasn't cleaned/detailed on inside.
Repair Quality - 0.5/5.0 -
The dent is still there. Less noticible.. I pointed out my displeasure I couldn't figure out what was off until a couple of days later. When I was there, I was made to feel there wasn't anything wrong. They were in such a hurry to get my car out. The car was riddled with fine dust inside. I had to barrow a towel to wipe down inside. Outside was dusty as well but at least it wasn't affecting my sinuses. Had my car for over a week. Now I have to take it back for gosh knows how long. It's inconvenient and this time is your fault.
Customer Service - 4.0/5.0 -
The people were nice and communicative for the most part.
Returned Clean
My Experience - 0.0/5.0 -
You dented my car
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs done look amazing. I did not know a wash was included. My car was returned better looking than when I dropped it off inside and out.
Customer Service - 5.0/5.0 -
The folks inside communicated very well about everything.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Well my only issue is that I had to bring my car back twice. The car and work look fantastic.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated the follow up from Karla and the text and emails to let me know the status. The only thing that was a little frustrating was I was given an ETA of when my card would be done and it was 3 days later due to some tape that was ordered and took a little longer to get. Other than that everythig went smoothly. And my car looks Great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole process was practically flawless. Amanda was efficient, reliable, and friendly.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Wrong parts on my car horrible work
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff was very friendly and on top of things!
Returned Clean
My Experience - 5.0/5.0 -
Overall satisfied had a little overspray on opposite side of repair a vehicle but it was taken care of right away within 20 minutes before I took the truck
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
Right window won’t go down also clear coat looks wavy don’t match
Customer Service - 2.5/5.0 -
My truck had overspray and Ryan window wouldn’t go down also need to take back clear coat is too heavy running
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Missing a cover (screw)from the door driver side, passenger rear door rubber and door panel are loose
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Per their employee Sam, some of the parts on my car warped. When I check it out, some of the tolerances were a bit off. There was also a flaw in the paint on the front. Repair is still needed
Customer Service - 4.5/5.0 -
This solely applies to Karla. She did her best to keep me in the loop
Returned Clean
Likely to Recommend - 0.5/5.0 -
I can understand that there are nuances to car repair, but my experience was not one I'd want to put any one through. They had my car for longer than they told me they'd need it and didn't keep me in the loop about it. Also I got a call about a specific piece on my car and when I got it back, they hadn't fixed it and claimed they didn't know about it, which tells me there is poor communication within the business.