CARSTAR Baltimore West

4.6 (754reviews)
94%
5901 Reisterstown Road,  Baltimore,  MD  21215
Bot
Shop AssistantSparkles

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Baltimore West can assist in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Baltimore West claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. At CARSTAR Baltimore West, you can Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (754)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff received widespread recognition for professionalism, friendliness, and helpfulness throughout the repair process. Communication was frequently highlighted as a strength, with customers appreciating text and phone updates that kept them informed at every stage. Many customers were pleasantly surprised by complimentary interior and exterior cleaning. Timeliness was another standout, as numerous vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including occasional delays without proactive communication, minor incomplete repairs at pickup, and isolated quality concerns such as paint mismatches or misaligned parts.
Select to learn more
"... sacrificing quality. It is rare to find a shop that balances efficiency with such great customer care. If you want high-quality work done quickly and professionally, ..." Read more
"... suggested work, and Im glad I did. Not only was the work completed with great quality, but my car was finished days earlier than the original estimated completion date. The ..." Read more
"I had an excellent experience from dropping off to picking up my car. I was kept updated. I was very pleased with the ..." Read more
"I could not be more satisfied with your work! My vehicle looks like it came out of the dealer, even though its a 2016! Your personnel were professional and accomodating. ..." Read more
"... my car back, which is why I only rated them an 8. Ultimately the work was done very well and we are completely satisfied. The process they have for returning the rental car ..." Read more

My Experience

Exactly!!! A job well done. I was pleasantly Surprise. My car looked so good I had to look at the license plate to make sure that was my car πŸ˜ƒπŸ˜ƒπŸ˜ƒ. Thank you CARSTAR West.I will recommend you .

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would never recommend this place to anyone

Repair Quality

Customer Service

This auto repair shop has no integrity. They took advantage of an insurance claim situation and profited because the employees and the owners are liars.

My Experience

I was more than pleased! You did exceptional work; well beyond my expectations. Your professionalism is superb and I truly can appreciate and respect your business and highly recommend you to others.

Likely to Recommend

Yes, because the service was beyond my expectations.

Repair Quality

Absolutely the BEST car repair service I have received in many years. Professional, knowledgeable, friendly and respectful.

Customer Service

Again absolutely AWESOME!!

My Experience

They are fast and friendly

Likely to Recommend

Repair Quality

They are fast friendly and kept me in the loop while fixing my car

Customer Service

My Experience

My Experience

Quality Service was provided!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thoroughly satisfied with the work and speed of the repairs on my car. I was very impressed that they finished the work in such a short amount of time.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Just wanna say thank you to the team or the person that fix my bathing which I called the silver bullet she looked as if she never been hit and I was so grateful for that so true the team will to the person I say thank you job well done

Likely to Recommend

Repair Quality

Very good customer relationship and excellent work done

Customer Service

My Experience

Demi gave me excellent customer service , explained everything thoroughly, keep me informed of progress

Likely to Recommend

Great customer service, informed of progress w texts

Repair Quality

Identified the censor issue, repaired it!

Customer Service

Keep me informed of progress

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Really happy with the work the Carstar team did on my car. The car looks new!!

Customer Service

Great people to entrust our car to.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

exceptional mechanics-shop (efficient and fairy priced)

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Fast service, always detailed appreciate the extra touch

Likely to Recommend

Repair Quality

I was more than happy with the service and care I received from CARSTAR. They were so accommodating and super nice. It’s never easy to have to have your car repaired but they made it easy. And my car looks amazing! Thank you CARSTAR!

Customer Service

Everyone was great and super helpful!