CARSTAR Baltimore West
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Baltimore West can assist in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Baltimore West claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. At CARSTAR Baltimore West, you can Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Very satisfied with the quality of work, professionalism of the staff and overall experience. Got my car back pretty quickly and it looks great , would recommend. Thank you CARSTAR
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Thank you for serving my Volkswagen SUV, you did a great job !
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service was
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Yes very satisfied with the service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My Lexus looks great! And it was spotlessly clean when I picked it up today. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The paint job looks great!
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
It would be a 10, but I would be concerned about customer service
Repair Quality - 5.0/5.0 -
There are a few tiny spots on the hood of the car chips of paint which look like maybe a tool or something was left on it. It’s not very visible, but I do want that noted in case I need to come in for any other repairs in the future. Customer service was amazing. The young lady sitting at the very first desk closest to the garage is absolutely incredible. She is such a gem. There is another young lady Amelia, who was not very friendly and who did not acknowledge me or attempt to engage me even though a woman who looked like the manager had asked her to do so. This young lady did pull up her screen and I could see her reviewing my car, but she did not say a word to me or for me to come over.
Customer Service - 2.5/5.0 -
The young lady that sits in the middle of the three desks need some significant customer service training
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy. Honest. Fast. Friendly.
Customer Service - 5.0/5.0 -
Friendly. Communicative.
My Experience - 0.0/5.0 -
No, because I explained to them that. When they tried to move the car, they heard some type of sound under my right side or near my right side or my right tide, they said they didn't hear It's Fine. They lost my keys. We had to wait a whole week. And a 1 almost two weeks for them to go back-and-forth, who was responsible for my keys. It wasn't me, so it should not have maintained to me. Then, you finally gave me a new key, and it's not the right key, it doesn't control my automatic starter. It doesn't control my hatch open and close and then when I got home and cut my car it wouldn't cut back on. I had to come back to the shop after I picked my car 5 minutes later. Because the whooshing sound continued as I drove off the lot and got a block away. I have been dealing with you guys for a long time. And this is the first time i've ever had many complaints.But this is ridiculous.There's no reason why my insurance company is calling me complain about your billing.Them for a key that you guys lost or the tow truck people lost.But it was out of our hands.And then it's the wrong key, and no one seemed to be listening to my family members that there was something wrong.That dropped or was now rubbing on the truck.Because I heard it myself.We recorded it.This is unacceptable so now I don't have a car for the weekend.Which is the holiday weekend for what???? So unacceptable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Carstal did a beautiful job thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
The grill and the bumper keeps popping out of place. I feel as though it will pop all the way out from driving the car on a regular. I check it everyday.
Customer Service - 5.0/5.0 -
They were very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful staff had to give receptionist a hug before I left
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
The person call me to let me know that he would be the one repairing my car. I got a call stating that it's almout ready. Then I received a call telling me that it was ready. They are good at the customer updates. They are great with the repairs. I give them a 10 for that. But as I stated before, there were things not there.
Repair Quality - 4.5/5.0 -
I love the way you repaired my car. The doors look great. The people were friendly, however there were thing that was there in and on my car when I dropped the car off that are not there now. That's why I've been hesitant to respond.
Customer Service - 4.5/5.0 -
I stated before that everyone I came in contact with showed excellent customer service.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was informed that my truck was ready for pickup on August 12th. However, when I arrived on August 13th, my truck was still not ready. I returned on August 24th to pick it up, but during the inspection, someone at CARSTAR accidentally hit the front of my new bumper, causing damage to my vehicle. I had to leave my vehicle and pick it up on August 26th, which was the 31st day of the month CARSTAR having my vehicle. I am extremely dissatisfied with the repairs and will be contacting the Better Business Bureau to express my concerns.
Customer Service - 0.5/5.0 -
Please note that my representative, Demi, was great. She did her best, but she was working alone and was overwhelmed. Andrew, on the other hand, has poor customer service and is dismissive. I asked to speak with a GM, but he advised that he’s the only person I could speak with.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The work that was done on my truck was excellent. It would have been a 10 if it were not for one thing at this point. Minor damage to one corner of my truck cap that had to be removed to do the repair. I plan to speak to someone to see what can be done to fix it.