CARSTAR Baltimore West
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Baltimore West can assist in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Baltimore West claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. At CARSTAR Baltimore West, you can Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thanks for your service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks to everyone who made it possible for my car to be fixed in time 🙏💯
Customer Service - 5.0/5.0 -
My car was washed after its repair. That was surprising and very satisfying
Likely to Recommend - 5.0/5.0 -
Love the service...female at desk was very nice and helpful
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There was a scratch and dislocation of my front passenger side window done while my vehicle was in your shop
My Experience - 0.0/5.0 -
Scratches to windshield and rear passenger side window
My Experience - 5.0/5.0 -
The team at Carstar was great!
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
They cracked my windshield and never told me. I had to find out when I walked around my car.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They cracked my windshield and tried to say it was already cracked
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I like the repairs on my vehicle but the keyless remote did not open my passenger sides doors
Likely to Recommend - 5.0/5.0 -
Good work
Repair Quality - 5.0/5.0 -
I appreciate the repairs done to my truck y’all did a excellent job thanks
Customer Service - 5.0/5.0 -
They was very informative
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The color does not match the rest of my car!!!
Likely to Recommend - 2.5/5.0 -
It really depends on their willingness to fix the paint issue
Repair Quality - 1.0/5.0 -
The paint color does not match
Customer Service - 4.5/5.0 -
The lady at the desk was very helpful and polite. The gentleman who looked at my car with the mismatched paint job was courteous but not that helpful
Likely to Recommend - 5.0/5.0 -
GREAT
Repair Quality - 5.0/5.0 -
GREAT GOOD
Customer Service - 5.0/5.0 -
GREAT JOB
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would literally NEVER tell anyone to come here and all my friends and colleagues have heard about my experience here and would 100% never go
Repair Quality - 3.0/5.0 -
I mean it's fixed, but there were MANY pieces that were popped out or not properly put in that I had to pop in myself. I was not confident in the repairs that had gotten done, so I took my car to my local Honda dealership for an oil change and also had them look over everything in my car to make sure it was done correctly.
Customer Service - 0.5/5.0 -
This was the most ridiculous experience I have ever had dealing with an auto facility. I felt as if they were being dishonest as to why my car repair was delayed. I'm not sure if they even started working on it prior to the original finish date. I was told they had started the painting process 2 or 3 different times, when I'm not sure how true that is. I wrote an email about the concerns I had after my completion date had moved back multiple times, and received back a response that I'm 99% sure was written with ChatGPT. Do better.
Returned Clean
My Experience - 5.0/5.0 -
Car was completed on time and the employee kept me up to date on everything
My Experience - 5.0/5.0 -
They whole team was AMAZING!!! Every single one of them, Emilia, (I can't remember the guy or the other woman) but each one of them were kind, compassionate, helpful, listened to me. It felt like therapy. I did not expect to get into a car accident and have an enjoyable experience. They helped me with my car seats, made sure I got the right rental car, had my laughing, oh the car repair made me want to have work done to the rest of the car!! Thank you to the team for making what could have been a miserable experience a lovely memorable one!