CARSTAR Baltimore West
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Baltimore West can assist in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Baltimore West claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. At CARSTAR Baltimore West, you can Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
So far I love the condition you return my car looks like new, clean and shiny. Thank you for your professionalism. Office service was impeccable.. However a stripe was missing from my car and immediately you promised to order the part and will call me for installation. Antoinette
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Good job on repairs; car looks good as new, and trunk closes nicely. In the future, please notify customers of changes made to the completion date. I had to call in order to recieve info on delays due to defective bumpers that were recieved. Other than that I have no complaints. Also, thank you for detailing the car, and a very big thank you for ensuring that a proper bumper was placed on my car😁.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was very pleased with the courtesy of the employees the cleanest of the shop and the care of getting you to the rental or the rental coming to you while your car is being repaired
Repair Quality - 5.0/5.0 -
This is my first time using carstar to repair my vehicle normally I go to the dealership but I was really pleased with the completion and the timing of getting my car repairedworkmanship and the completion of my vehicle I would definitely go back to them again
Customer Service - 5.0/5.0 -
The service staff was very professional courtesy and I really enjoy talking to the salesperson personnel and felt really pleased with the commitment of getting my car repair
My Experience - 5.0/5.0 -
The service fast and courteous. Will use again if needed
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Good service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I wouldn’t mind recommending carstars
Repair Quality - 3.5/5.0 -
I was Told That my right taillight Wont be Fixed by Geico because they wont cover it. Even Though the Person who hit me and is also covered my Geico caused it to not work.
Customer Service - 4.5/5.0 -
Everyone at Carstar was Nice and informative
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work that was done on the car made it look almost new again. Also the advice about maybe having the whole car polished and buffed to remove the embedded polish was great. Hopefully I won't have another accident but, if I do CARSTAR Baltimore West, will be at the top of my list for repairs. Thanks for doing such a professional job.
Likely to Recommend - 5.0/5.0 -
They did an excellent job and, I'll tell everyone I know. Go to CarStar. They did a great job.
Repair Quality - 5.0/5.0 -
CarStar of Maryland did a wonderful job on my car. They actually made the car look brand new again. Thanks CarStar
Customer Service - 5.0/5.0 -
The whole process was done with ease. No hassles, no delays.
My Experience - 5.0/5.0 -
Car looks perfect. You not tell there was any damage.
Likely to Recommend - 5.0/5.0 -
Have recommended Carstar already
Repair Quality - 5.0/5.0 -
Repair perfect.
Customer Service - 5.0/5.0 -
Repair perfect
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The customer service was excellent. I was given detailed information about the repairs, the time it would take and was notified of changes. I got my car back a day early based on my need.
Customer Service - 5.0/5.0 -
I would recommend your service based on my experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Totally satisfied I give them a 10 for services
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience, especially working with Andrew Trasatti.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team members were all very friendly and helpful. The car looks great! And having the car washed and cleaned inside was an extra bonus! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was done perfectly.
Customer Service - 5.0/5.0 -
I dealt primarily with Cree and she was a true pleasure to work with.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I have to purchase a new battery because your mechanics allowed my battery to die. Not only that I have to get the car preprogrammed. The car had a new battery in it when I purchased a little over a year ago. So with all the money made by my business you couldn't replace or atleast recharge the battery.
Customer Service - 1.0/5.0 -
I want to speak to someone in upper management so I can be compensated for my battery. This is unacceptable and poor business performance