CARSTAR Baltimore West
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Baltimore West can assist in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Baltimore West claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. At CARSTAR Baltimore West, you can Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
The truck seems ok for now, as time goes it will let me know if everything is ok with it
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
Need to improve on updating customers, not waiting for customers to call before updating them.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Michelle was amazing!
My Experience - 5.0/5.0 -
Thank you Andrew.
Likely to Recommend - 5.0/5.0 -
You worked hard to deliver a high quality repair. Thank you.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
It was difficult getting in touch with shop personnel. However, once I contacted shop personnel, I was completely satisfied. Andrew was super!
Returned Clean
My Experience - 5.0/5.0 -
Thank you for keeping me informed throughout the repair process. I felt comfortable trusting the repair team because of Michelle's reassuring demeanor. I will recommend family and friends to your business for any of their auto repair needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
michelle was the only person that actually made me feel good about this location, the older lady that checked me out when i picked up my car in the first section had a real nasty attitude, it was like she didn’t want to be there at all, she was actually very slow, like if she had all the time in the world.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
everything is good no complain.
Repair Quality - 5.0/5.0 -
Very good, keepup the good work
Customer Service - 5.0/5.0 -
on believable satisfied
My Experience - 5.0/5.0 -
The staff was fantastic they kept us informed during the process and did not take along time to complete the task. The repairs were perfectly done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Carstar East West Auto is fantastic. Was a great choice.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Everything was fine on my vehicle except my left front door has two mm scratches on the paint decal.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Took too long to repair my car 7 months. I will NEVER recommend!!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It took 7 months to get my car back and I fell they maid alot of unnecessary repairs to my vehicle.
Customer Service - 0.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
My door lock was working before the repair but now my driver door lock doesn’t work on the touch handle
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I've been getting my cars from East West Lincoln (leases) for about 13 years. This is the first time, that I purchased my leased vehicle. I've always been very happy with this dealership so I find this situation not the norm .
Repair Quality - 2.5/5.0 -
Unfortunately, I have to give CARSTAR a five (5).
Customer Service - 2.5/5.0 -
Unfortunately, I have to give CARSTAR a Five (5)
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
As of today everything is going good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very pleasant and patient to work with. Thank you ALL!