CARSTAR Baltimore West
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Baltimore West can assist in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Baltimore West claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. At CARSTAR Baltimore West, you can Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very happy with the repairs of damages requested. However, I noticed that the hydraulic are off when I press button to close my trunk, which was working fine before I had damage repaired to driver side mirror and door. Just saying. Are the two connected in any way? The trunk opens fine but to close I have to force it down. Any recommendations would be appreciated. Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0 -
Great!!
Repair Quality - 5.0/5.0 -
Great Work!!
Customer Service - 5.0/5.0 -
Thanks!!!
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
My biggest complaint is that Carstar personnel have very poor communication. My car should have been serviced long before it was, but they failed to return calls when I would reach out. They claimed they called me in December but I never got the call and no message was left. There was no attempt to try and reach again, so my repair was delayed until February. Unacceptable!
Likely to Recommend - 2.5/5.0 -
Depends on the follow up work
Repair Quality - 3.0/5.0 -
While the repair has been made and the color matches well. There are, in my opinion, significant lapse in performance. There are what appear to be overspray spots (above the repair area) and the vehicle, I felt should have been cleaned (exterior only) before presenting it back to me.
Customer Service - 4.5/5.0 -
Very pleasant and communication was good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Alway get excellent work done at Carstar East-West Lincoln Mercury.Thank you again.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Reliable service.
Repair Quality - 5.0/5.0 -
Great work in the repair of my vehicle. Look great.
Customer Service - 5.0/5.0 -
Great everything was explained to me with the procedure of fixing my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Really bad services they take over one month for charge a light and painting bumper and they give it my car with lights for airbag sign on is totally really bad
Customer Service - 0.5/5.0 -
Never come back
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The repairs are not up to par on my brand new vehicle and it needs to be redone. The paint has bubbles and you can see an indentation that shows it was repaired. The job was rushed and it’s sloppy
Customer Service - 3.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I feel like communication was very spotty. I know that there are supply chain issues world wide, so there were a lot of delays for parts and repair work. However, I wasn't always informed of the status of my vehicle. Sometimes I would call and not get a response. The date of pick up kept changing. And there was a miscommunication in picking up the car between the body shop and the traditional repair shop. I received a text from the repair shop saying the car was ready for pick up. But when I got there the body shop wasn't done and still had to vacuum clean the car. Also, my billing was incorrect. So I waited nearly an hour for the car and was late picking my daughter up from school.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very impressed by the quality of the work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The service advisor told me that the car was ready. Upon arrival the right side of the car where no work was performed. The Technician removed the molding from the front and rear wheels well in an effort decive me the customer that there were know molding there at all.