CARSTAR Baltimore West
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Baltimore West can assist in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Baltimore West claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. At CARSTAR Baltimore West, you can Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The service I received was excellent.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Both the service I received and and the workmanship on my vehicle was just fabulous by me. The feedback and following up from customer service was excellent. Also, I will always recommend East West Lincoln for all my repairs and service as well. And I am truly a Raving Fan. Simply put you all are one of the best to me.
Returned Clean
My Experience - 5.0/5.0 -
No comment
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Pues lo recomendaría porque atienden muy bien
Repair Quality - 5.0/5.0 -
Me atendieron bien en la reparación de mi automóvil
Customer Service - 5.0/5.0 -
El personal muy bien me atendieron muy bien
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
A miss understanding with the rental car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
I doubt it due to my second experience.
Repair Quality - 1.5/5.0 -
My first time getting my car fixed did an excellent job. This is my second time getting my car fixed here and I could say you did a poor job and I don’t know who hired the person(s) who worked on my car did not complete the job. Left spray paint on my tinted window, did not put the screws to the inside of my front bumper cover. My passenger mirror can’t be controlled now from the controller by myself. Now I have to take time out of my day to bring my car back to get fixed as it should have been fixed correctly the first time. A major inconvenience!!!
Customer Service - 1.5/5.0 -
Customer service was good.
Returned Clean
My Experience - 5.0/5.0 -
This was my first time using CARSTAR and it was positive. Kayla was pleasant and she explained the procedures. I received regular updates. She checked with me at pickup. I was pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was an easy experience
Customer Service - 5.0/5.0 -
Kayla was informative and kept me updated
Returned Clean
Likely to Recommend - 5.0/5.0 -
Like I said the quality of the job is excellent it's the commication with the customer that needs improvement
Repair Quality - 5.0/5.0 -
I have never had an issue with the quality of your work. The main issue is that you guys don't provide updates and status. In the future try to be better with notifying customers about delays with parts, when work has started and approx. Etas if when the work will be completed.
Customer Service - 4.0/5.0 -
As I stated the quality of the work is excellent but your lack of communication with customers on parts status and job progress and approx completion is very lacking. Communication is key to success in any job
Returned Clean
My Experience - 5.0/5.0 -
The car was serviced quickly and looks great. Everyone was helpful. I could see the true partnership between CARSTAR and East West Lincoln.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The Lincoln company provide a safe place for my car. It is always clean when I go. Also the Hertz company is next door that provides excellent service. It makes it possible to take care of everything at once.
Repair Quality - 5.0/5.0 -
Work was done in a timely fashion.
Customer Service - 5.0/5.0 -
Customer service was polite and attentive.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only thing they didn't put my ezpass back on my windshield.when I call the rep she said they couldn't find it.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From start to finish it was a very pleasant experience. I loved the daily updates and that my car was ready a day ahead of the scheduled time. My car looks great! Thank you CARWISE!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
Tacky!!
Customer Service - 0.5/5.0 -
They lied to me!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the service that I received Great work