CARSTAR Baltimore West
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Baltimore West can assist in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Baltimore West claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. At CARSTAR Baltimore West, you can Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Calls were not returned regarding the status of the repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The repair work was good but I had to call a few times to get an update but really no complaints
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
They had to redo the bumper installation
Customer Service - 2.0/5.0 -
The original representative gave me false information about 4 times. It’s now my understanding that he’s Know longer there.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
The reason I only give them a 9 is because my car came back dirtier on the outside then when I left it at the shop My car did not get washed first time in life it goes to the dealership and not get washed
Likely to Recommend - 2.0/5.0 -
No comments
Repair Quality - 2.0/5.0 -
I haven't received my car that has been in the shop since July 2021.
Customer Service - 2.0/5.0 -
I was disappointed in the service I received. I was told the car would be ready the next day, only to learn it would be ready the next day after this day . This went on for at least one month. It was on October 27 when I finally got my car. The rental cars from both Hertz and East West literally drained my bank accounts.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
I had never been treated like I was treated with CarStar. I had to call Lincoln customer service after you had my car for over four months and wouldn't even call me or answer the many calls or voicemails. DJ shouldn't be a manager. He has no clue how to manage or deal with customers. It's one thing about blaming the delays on COVID. Then there is the right way to communicate to your customers and give them options after you have told them several times your car would be ready on this day.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
They didn't keep me informed, they kept my SUV for almost 4 weeks.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
I was very dissatisfied due to the fact that I constantly had to call for repair updates. I could never get the manager , Mr. Johnson. Often I would call the shop more than once to get a repair status. Once I got the car back I needed to have an adjustments done, however i refused to go back for any service.
My Experience - 0.0/5.0 -
Not satisfied because the car is not fixed because the direction is not fixed and the rear view mirror was not painted and a part on the back of the car was damged. Also my damaged rim was not replaced with the same one. Im upset and mad horrible service with the auto body and insurance
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly staff
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
Yes I would
Repair Quality - 5.0/5.0 -
They did a good job
Customer Service - 5.0/5.0 -
GOOD COMMUNICATION