CARSTAR Better Body and Paint

4.9 (316reviews)
98%
90656 LINK ROAD,  Eugene,  OR  97402
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Shop AssistantSparkles

In operation 22 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Better Body and Paint can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Better Body and Paint claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 4:00 pm
Tue 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thu 7:00 am - 4:00 pm
Fri 7:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (316)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many noting repairs that make vehicles look brand new and exceed expectations. Communication stands out as a major strength, with staff providing regular updates, being responsive to calls, and maintaining transparency throughout the repair process. The team is frequently described as friendly, professional, and accommodating, going above and beyond by detailing vehicles and addressing additional issues at no charge. Timeliness is another key positive, with most repairs completed early or on schedule, often saving customers rental car costs. While a few customers experienced longer wait times than initially estimated, the overall feedback reflects high satisfaction with the quality of work, professionalism, and customer care provided.
Select to learn more
"Exceptional customer service."
"Excellent customer service from start to finish and we were wowed by their work on our Tacoma. Not ..." Read more
"This team deserves all the stars! They took great care of me and my car. The work was awesome, the people ..." Read more
"Friendly, informative and professional staff; very helpful, accommodating and transparent. Thank ..." Read more
"Very friendly and accommodating. Went above and beyond."
"... work was awesome, the people were wonderful and they finished the work days ahead of schedule. They even cleaned it for me! I would absolutely ..." Read more
"Said would be a week from the first I met them. Took 2 days!!"
"Actually done early, which I liked"
"Yes, on the early end of the estimated time."
"Couple days early and I really appreciate it"
"Great communication"
"Very good communication"
"I received several updates via text messages."
"There were transparent and up to date."
"... was friendly, I felt as though we were old friends. I was kept informed about the work." Read more

Likely to Recommend

Repair Quality

The team did such a great job. My car looks just like it did before the accident. The turn around felt extremely fast. I appreciate the effort and dedication in helping me get my vehicle back together. Thank you so much

Customer Service

The woman who helped me along the whole process was kind and professional. She sounded very knowledgeable and certain in the crew’s abilities to get my car fixed.

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Repair Quality

Fantastic staff and spot on service!

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Repair Quality

Great job. Helpful, friendly, honest all at a trying time

Customer Service

Good people

Returned Clean

Likely to Recommend

I would absolutely recommend them

Repair Quality

Did a very goos job and on top of that they detailed it looks great

Customer Service

Everyone involved was very cordial ans helpful

Returned Clean

Likely to Recommend

My two experiences with the company have been more positive than expected. The people are friendly and the work was perfect. When I picked up my Tacoma, it was washed, polished and clean on the inside.

Repair Quality

This company is the best, from the wonderful woman at the desk, to the outstanding work. I’ve been referred to them twice over the years by my insurance company. They make it their personal business to do the best job for you.

Customer Service

The young woman at the front desk is very kind, understanding and extremely knowledgeable. The mechanic who did the work took the time to meet me and discuss the repairs.

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Returned Clean

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Repair Quality

This body shop was great to work with very informative and did a great job

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No worries recommending them .we have been there with dufferent vehixles and its perfect everytime

Repair Quality

Perfect as usual

Customer Service

completecl involvement and attentiin to the car and us. Explaining and asking us ouer concerns. Outstandingg communication with a smile and fun too

Returned Clean

My Experience

You far exceeded our expectations.You were timely and a pleasure to deal with.

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Repair Quality

This team deserves all the stars! They took great care of me and my car. The work was awesome, the people were wonderful and they finished the work days ahead of schedule. They even cleaned it for me! I would absolutely use them again and confidently recommend to anyone!

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Friendly, informative and professional staff; very helpful, accommodating and transparent. Thank you for the stellar service!

Customer Service

Isabell was helpful, understanding and accurate. She’s an amazing manager and appreciate her input!!!

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Repair Quality

We had a great experience at Carstar auto body and paint ! We got a call within minutes of our insurance carrier sending in the order to repair our truck ! They gave an estimate the same day and even gave us a ride home so that they could start work right away ! Isabel was friendly and informative ! The whole crew was courteous and efficient and detail oriented !! Our truck looks just like new ! We would definitely recommend these guys to our friends !!

Customer Service

Friendly, efficient and informative !

Returned Clean