Fix Auto Springfield

4.8 (3,720reviews)
97%
3445 Main Street,  Springfield,  OR  97478
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In operation 38 years, 32 years at this location.

The Fix Auto Springfield body shop is here to handle your entire collision repair needs. Our experienced team of technicians will provide the highest quality repairs to your vehicle as quickly as possible to get you back on the road. We work with all major insurance providers to handle every step of the claims process or with you directly, and we’ll even help to arrange for a rental car during your repairs if necessary. Discover why so many people looking for auto repair in Springfield, OR, rely upon our expert collision repair service, and contact us today

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,720)

Customers say
Overall Customer Satisfaction
Customers consistently praise Fix Auto for exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. The communication throughout the repair process receives outstanding feedback, with customers appreciating regular text updates and transparent progress reporting. Timeliness is frequently commended, with numerous repairs completed ahead of schedule. Customers are particularly impressed with the thorough cleaning service provided, often receiving vehicles cleaner than when dropped off. The quality of repairs consistently meets or exceeds expectations, with paint matching and workmanship described as flawless. While some customers experienced delays due to parts availability or miscommunication, the majority express high satisfaction and strong willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"They were very friendly and professional. They had no issues of owning the issue with the ..." Read more
"I love you guys! Not only is my car repaired properly and quickly, I know I can trust the repair was done ..." Read more
"Professional to work with and very helpful. The actual auto body work is excellent."
"It was an awesome experience. Staff was kind and helpful. They kept me in the loop the whole time. The mechanics did excellent work. ..." Read more
"Top notch work with a great crew up front that is very kind, helpful, and communicative. Not the situation ..." Read more
"Vehicle was ready 1 week ahead of schedule."
"It was about three weeks early. I was so happy to have it back."
"Job was completed almost a week earlier than promised."
"My vehicle was ready 2 days earlier than expected. That was awesome!!!"
"... only was the damage repair and paint match flawless, it was finished ahead of schedule. My car was filthy when I dropped it off and it looks ..." Read more
"Yes. I was getting constant text updates."
"Great being kept up to date every step of the way"
"Professional, with very timely communication and excellent work."
"Did an awesome job keeping me informed."
"Great communication throughout the proceess. They provided regular updates via text. Over delivered ..." Read more

Likely to Recommend

I’ve already recommended Fix Auto to two friends with older-model cars.

Repair Quality

This was my third repair experience over the years and I came away as thoroughly impressed with the service as ever. Haydn was a pleasure to work with.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Some of the trim molding not securely attached.Possibly needing paint where chrome strip is attached. Rear wheel well seal is loose. Final buffing needed on doors.

Likely to Recommend

Repair Quality

Excellent follow up on details

Customer Service

Very satisfied with professional service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They are a two-hour drive from Newport, where we live, but I would recommend them to people who live closer or do not mind the drive.

Repair Quality

Looks great!

Customer Service

The car looks great. They performed the repairs within a reasonable timeframe. They are friendly.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already left a very good Google review

Repair Quality

It would be a 10 but it seemed to take a long time!

Customer Service

It would be a 10 but no one listened to my messages. I left 2 vms and was not called back

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job, thank you!

Likely to Recommend

The did an awesome job

Repair Quality

Fix Auto was great to work with.

Customer Service

Friendly and knowledgeable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks like new! Great service! Thank you

Customer Service

Miki was very helpful!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely, they were very professional

Repair Quality

Very professional and did a great job on my explorer

Customer Service

Very professional and courteous

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work.

Likely to Recommend

Repair Quality

Great work, fast, very transparent, and fun to work with.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair was to my rear bumper and tailgate. I had pointed out the signs of damage to the trailer electrical socket but that was not repaired.

Customer Service

They were efficient and friendly. However there were missed details

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick, professional, and great quality of work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All the staff was very friendly and helpful and their communication with the progress of my car was excellent! My car was done on time that they projected so that was nice also. I would recommend fix auto for anybody who needs their car worked on!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Friendly staff that kept me updated the entire process. My car was done on time and it looks amazing. I recommend them to anyone needing repairs. It's so nice to not have the extra headaches that come with an accident. Thank You!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Undetermined

Customer Service

My satisfaction with FixAuto, DFR Estimator Hayden Kuhnhausen is exemplary. His contributions will help complete my truck repair. The lack in response however has to be going forward with completion. This survey is assuming, since work has yet to actually define.

Kept me Informed?

Yes

Ready on Time?

No

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