Auto Craft, Inc.
2700 W 11th Ave,
Eugene,
OR
97402
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
In operation 38 years, 24 years at this location.
Auto Craft Collision Repair is a family owned and run business serving the local community since 1989. Customer satisfaction and highest quality of workmanship are our priority. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We provide free in Person estimates any time Monday - Friday 7:30 - 5:30 no appointment necessary. We are proud to announce that we now are offering A.I instant repair cost calculator for those who seeking a easy no hassle repair estimate Reviewed by one of our three incredible estimators.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, keeping customers informed throughout the repair process via texts and calls. Timeliness is a frequent highlight, with numerous vehicles completed ahead of schedule. Customers also appreciate the complimentary interior cleaning as a welcome surprise. A few customers noted areas for improvement directly from their experiences, including wishing for more proactive updates during delays, preferring no scented cleaning products in the interior, and wanting more consistent communication when repairs extended beyond the original timeline.
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Service Quality
"Amazing service, friendly people, incredible craftsmanship. Would give my experience an 11 if I could."
"My car looks brand new. The inside is clean too. Lifetime guarantee in the paint. Personal customer service. Outstanding auto body repair shop"
"Youre team handled everything very professionally and the quality of your work was outstanding!"
"... easy. The staff was incredible, helpful, and kind. They went the extra mile when I had concerns and had me come down right away to ease my mind 1010"
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"They went above and beyond to ensure satisfaction with their work."
"... for 7 worst case scenario. Much to my excitement they called me the next day to let me know my car was done. The repairs were beautiful, my car was good as new! ..."
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"It was four days late, and when I picked it up, they tried to tell me that it was originally supposed ..."
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"They did it in a timely manner; it was done in five days. I was very pleased."
"Frankly, my car completed before I anticipated."
"I was told my car would take a week. They called me before the weekend!"
"There was a clear lack of communication. They claimed they couldn't reach me because of an ..."
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"I was amazed at the speed of the service and communication: all around wonderful!!!"
"Quality work, quality, communication, and quality people"
"Yes, they sent me text messages and kept me informed from start to finish."
"... status. Even though it hasnt changed still delayed, I would have preferred regular updates eg weekly"
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Kathy
(Lexus owner)
reviewed 10/27/26
Likely to Recommend - 5.0/5.0 -
I have already shared my positive experience with others!
Repair Quality - 5.0/5.0 -
Competent and friendly staff.
Customer Service - 5.0/5.0 -
Did not meet repair staff
Returned Clean
Steve
(Toyota owner)
reviewed 10/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Gordon
(Honda owner)
reviewed 10/26/26
Likely to Recommend - 5.0/5.0 -
Always.
Repair Quality - 5.0/5.0 -
Everything was really good. Car looked fantastic.
Customer Service - 5.0/5.0 -
Everyone was super friendly and helpful.
Returned Clean
Joel
(Volkswagen owner)
reviewed 10/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Mallory
(Chevrolet owner)
reviewed 10/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Jennifer
(Honda owner)
reviewed 10/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Christine
(Chevrolet owner)
reviewed 10/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys are awesome
Customer Service - 5.0/5.0 -
Love, Gabby and the crew
Returned Clean
Gordon
(Toyota owner)
reviewed 10/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great, personalized service. Thank you Gabi.
Returned Clean
Nam
(Toyota owner)
reviewed 10/8/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good
Customer Service - 4.5/5.0
Returned Clean
Howard
(Jeep owner)
reviewed 10/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
Returned Clean
Anthony
(Chevrolet owner)
reviewed 10/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Matthew
(Jeep owner)
reviewed 10/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Brian
(GMC owner)
reviewed 10/5/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Maria
(GMC owner)
reviewed 10/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Grace
(Mazda owner)
reviewed 10/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The car looks amazing.
Returned Clean
Kelly
(Toyota owner)
reviewed 10/1/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
James
(Lexus owner)
reviewed 9/28/26
Likely to Recommend - 5.0/5.0 -
You are very professional.
Repair Quality - 5.0/5.0 -
Thank you for fixing our car at reasonable pricing.
Customer Service - 5.0/5.0 -
Helpful and reassuring.
Returned Clean
Jin
(Kia owner)
reviewed 9/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Tatiana
(Kia owner)
reviewed 9/24/26
Likely to Recommend - 5.0/5.0 -
I recommend you with anyone who need help with their car
Repair Quality - 5.0/5.0 -
I am very pleased with the job you did on with my car. Thank you so much.
Customer Service - 5.0/5.0 -
I am very pleased with the job you did on with my car. Thank you so much.
Returned Clean
Kevin
(Ford owner)
reviewed 9/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Gabby and Kaitlyn were excellent