Auto Craft, Inc.

4.9 (2,293reviews)

98%

(541) 342-5501

2700 W 11th Ave, Eugene, OR 97402

98%

See Photos

2700 W 11th Ave
Eugene, OR 97402

Get Directions Website Email

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

About Auto Craft, Inc.

See Photos

2700 W 11th Ave
Eugene, OR 97402

Get Directions Website Email

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 38 years, 24 years at this location.

Auto Craft Collision Repair is a family owned and run business serving the local community since 1989. Customer satisfaction and highest quality of workmanship are our priority. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We provide free in Person estimates any time Monday - Friday 7:30 - 5:30 no appointment necessary. We are proud to announce that we now are offering A.I instant repair cost calculator for those who seeking a easy no hassle repair estimate Reviewed by one of our three incredible estimators.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (2,293)

Sort By:
Newest
Rating

2,037 Customers Rated

5 Stars

75.2% Complete

(1724)
4 Stars

8.3% Complete

(190)
3 Stars

2.1% Complete

(49)
2 Stars

1.1% Complete

(25)
1 Star

0.5% Complete

(11)
< 1 Star

1.7% Complete

(38)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop's exceptional customer service, with staff being described as friendly, professional, and helpful throughout the repair process. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new after service. Communication is highlighted as a major strength, with regular updates keeping customers informed. Timeliness is generally excellent, with many repairs completed ahead of schedule. The unexpected bonus of thorough interior and exterior cleaning delights customers. While most experiences are highly positive, a few customers noted communication gaps requiring follow-up calls and occasional quality control issues needing return visits.

Select to learn more

Service Quality
Timeliness

"My car looks brand new. The inside is clean too. Lifetime guarantee in the paint. Personal customer ..." Read more

"You did an outstanding job on my vehicle. Now to keep it as clean as it was when I picked it ..." Read more

"My car looks like new! I am very happy."

"All were committed to my understanding of the entire process of the repair and time frame."

"Quality work, quality, communication, and quality people"

"I was told my car would take a week. They called me before the weekend!"

"Frankly, my car completed before I anticipated."

"It was four days late, and when I picked it up, they tried to tell me that it was originally supposed ..." Read more

"All work preformed was completed on time."

"Faster than expected."

Service Quality
Timeliness

Service Quality
Timeliness

"My car looks brand new. The inside is clean too. Lifetime guarantee in the paint. Personal customer ..." Read more

"You did an outstanding job on my vehicle. Now to keep it as clean as it was when I picked it ..." Read more

"My car looks like new! I am very happy."

"All were committed to my understanding of the entire process of the repair and time frame."

"Quality work, quality, communication, and quality people"

"I was told my car would take a week. They called me before the weekend!"

"Frankly, my car completed before I anticipated."

"It was four days late, and when I picked it up, they tried to tell me that it was originally supposed ..." Read more

"All work preformed was completed on time."

"Faster than expected."

Brick (Mini owner) reviewed 7/27/26

Terrence (Toyota owner) reviewed 7/27/26

You guys were awesome. You got me back on the road in no time and did a great job. My car looks like new!!

Joe (Tesla owner) reviewed 7/25/26

Joseph (Honda owner) reviewed 7/22/26

Absolutely amazing car was clean and beautiful!!

Amaru (Toyota owner) reviewed 7/20/26

Amanda (Volkswagen owner) reviewed 7/17/26

All of your employees are so wonderful and I have recommended you to my family, friends and coworkers.

Alexandra (Subaru owner) reviewed 7/17/26

Michele (Toyota owner) reviewed 7/13/26

Helen (Honda owner) reviewed 7/10/26

The car looks great but what I really appreciate is your customer service.

Everyone was friendly, polite, and helpful

Eric (Toyota owner) reviewed 7/10/26

Wesley (Jaguar owner) reviewed 7/8/26

Earl (Toyota owner) reviewed 7/7/26

Monica (Nissan owner) reviewed 7/7/26

Yes, repairs seem good!

I don't knwo if it was the automated system. But I received a message that Autocraft hadn't heard from me on the same day I had dropped off my car for repairs. Afterwards, I only receieved two messages, that the car was disassembled ,and when it was done.

Gerald (Chevrolet owner) reviewed 7/6/26

Steve (Chevrolet owner) reviewed 7/6/26

Hit a deer on a Thursday causing extensive damage to the front corner of our Suburban. Took it in that day and had it back in a week fully repaired. Did a great job and even detailed the interior!

Very helpful staff

Rick (Toyota owner) reviewed 7/5/26

Hainrick (Nissan owner) reviewed 7/3/26

Laura (Honda owner) reviewed 6/29/26

Fred (Ford owner) reviewed 6/27/26

Susan (Ford owner) reviewed 6/25/26

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Auto Craft, Inc.

About Auto Craft, Inc.

Reviews (2,293)

2,037 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0 -

Repair Quality - 4.5/5.0

Customer Service - 3.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0