Auto Body Specialties- Eugene

4.9 (347reviews)
98%
1820 West 7th Ave,  Eugene,  OR  97402
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Shop AssistantSparkles

In operation 52 years.

New, state of the art facility in a great easy to get to location in Eugene. We have been in business for 50 years and treat our customers like friends. We aim to repair your vehicle and get you back on the road as quickly and safely as possible

Services
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Hertz®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (347)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, seamless communication, and impressive timeliness. Many highlight the team's professionalism, friendliness, and genuine care, with repairs frequently described as flawless - leaving vehicles looking brand new or better. Customers appreciate proactive text and phone updates throughout the repair process, even when parts delays occurred. The complimentary interior and exterior detailing repeatedly delighted customers as a pleasant surprise. Coordination with insurance companies and rental car agencies was also commended. A few customers noted areas for improvement, including clearer communication during delays and pricing transparency on additional services, as mentioned directly in their feedback.
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"... is up to date on whats going on with my vehicle. The repairpaint job blew my mind! My car looks brand new! Also THANK YOU for not moving my drivers seat!!!!!!" Read more
"... clean. The receptionists were SO helpful and nice. I cant imagine better service. This was such a positive experience I now feel silly for crying after the incident — ..." Read more
"Excellent experience from start to finish! The repair was completed beautifully, communication was great, and my car looks like new. Everyone was friendly ..." Read more
"My van drives better than new after a major repair following an auto accident. I also received the best ..." Read more
"... were fantastic. Polite, excellent communication, performed outstanding work and the work on my vehicle was completed ahead of schedule. I highly recommend them ..." Read more
"... excellent communication, performed outstanding work and the work on my vehicle was completed ahead of schedule. I highly recommend them to anyone needing repair ..." Read more
"Everyone was extremely helpful and efficient. My car was done in just 2 days and it looks great! Communication was amazing, excellent ..." Read more
"My car was ready earlier than I expected."
"It was done before they said which was so very nice"
"Repair completed several hours before promised."
"... hustled in any sort of way and that feels really nice. Fantastic communication as well. The text updates are great and when I needed to call with a question everyone ..." Read more
"I felt that I was kept in the loop the whole time. When picking up the car the autobody shop was well ..." Read more
"... entire team handled all the work they do! Not only is communication on point, but my car looks amazing and was detailed inside and out. Look no further for your ..." Read more
"Excellent service and communication from the beginning. Could not have been better."
"... My car was done in just 2 days and it looks great! Communication was amazing, excellent updates and very timely. I will recommend your services to anyone in need. ..." Read more

My Experience

Wonderful shop I will continue returning to as needed. Thank you!!

My Experience

The counter person Jodi was very helpful. Very communicative about the entire process. You got me in much quicker and completed the job quickly. Took the time to send back parts that were not adequate. Appreciate it very much and will refer future friends and family to your shop. Overall, very satisfied.

Likely to Recommend

Repair Quality

The team did a fantastic job, went above and beyond and all with a quick turn around time. Dropped my car off and then about a week later picked it up. This is the only body shop I recommend.

Customer Service

Fantastic communication. Great job all around

Returned Clean

My Experience

10 out of 10

Likely to Recommend

My mom already said she’d come Here if need be

Repair Quality

Loved how new my cat looks and even feels. The detailing was an amazing surprise!!

Customer Service

People were kind friendly and flexible

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Extremely likely!

Repair Quality

I primarily worked with Jodi and Stephanie. Jodi, is remarkably patient, knowledgeable in all aspects of repair process. She is open to ANY question and takes the time to explain in detail. Stephanie is a delight, is stellar with customer service, warm and approachable. My limited interaction with Kayle was also a delight and accommodating and a valuable asset to the team. I highly recommend Auto Body Specialists - 100%

Customer Service

Auto Body Specialists’ customer service is EXCELLENT. An oddity in today’s society, very refreshing.

My Experience

Thank you for the great service. The job was done to perfection and each person I was in contact with was polite, courteous, helpful and very professional. I have recommended you to others. Again, thank you.

Likely to Recommend

I will absolutely recommend them 100%.

Repair Quality

I am so happy I took my car there; the service and customer care were excellent. The people who repaired my car and the shop manager took great care of me and answered all my questions. They gave me an exact timeframe for when I’d get my car back and met—or rather, exceeded—my expectations; my car looks brand new—I didn't even want to drive it for fear of getting it dirty, haha! And what can I say about Stephanie in customer service? ❤️ She is a wonderful person with a truly kind heart. She really lifted my spirits; I was upset about what had happened to my car, and she not only reassured me that everything would be fine but also provided perfect customer service. There was also another young woman at the reception—I don't recall her name—who made me feel like a truly valued customer. Thank you so much for your services; I will highly recommend you.

Customer Service

Returned Clean

My Experience

Jacqueline, Stephanie, and Kale really took care of me. And my car looks great. Thank you!

Likely to Recommend

100% have my business for life and will recommend to my friends.

Repair Quality

Excellent experience from start to finish! The repair was completed beautifully, communication was great, and my car looks like new. Everyone was friendly and on it from the start. Highly recommend!

Customer Service

Returned Clean

My Experience

My Experience

Unmatched customer service

Likely to Recommend

Repair Quality

Phenomenal service

Customer Service

My Experience

Totally satisfied. Car is like new. I would recommend you. You are definitely a 10!

My Experience

Stephanie was the absolute best. I appreciate all of the employees here and their empathy, kindness and knowledge! I highly recommend this shop

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

They completed the repairs on our Nissan Rogue in a quick and efficient manner. Their communication and service is excellent.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The employees of Auto Body Specialties were fantastic. Polite, excellent communication, performed outstanding work and the work on my vehicle was completed ahead of schedule. I highly recommend them to anyone needing repair work done to their vehicles.

My Experience

Holy smokes! Where do I begin? Amazing staff, super friendly, down to earth, it doesn’t feel like you’re being hustled in any sort of way and that feels really nice. Fantastic communication as well. The text updates are great and when I needed to call with a question everyone is up to date on what’s going on with my vehicle. The repair/paint job blew my mind! My car looks brand new! Also THANK YOU for not moving my drivers seat!!!!!!

Likely to Recommend

Repair Quality

Customer Service