Auto Body Specialties- Eugene

4.9 (367reviews)
98%
1820 West 7th Ave,  Eugene,  OR  97402
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Shop AssistantSparkles

In operation 52 years.

New, state of the art facility in a great easy to get to location in Eugene. We have been in business for 50 years and treat our customers like friends. We aim to repair your vehicle and get you back on the road as quickly and safely as possible

Services
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Hertz®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (367)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlight that repairs were completed ahead of schedule, with vehicles returned looking brand new, often including complimentary detailing inside and out. Customers frequently commend the friendly, professional, and knowledgeable staff for keeping them informed throughout the entire repair process via text and phone updates. The shop's ability to handle complex repairs, coordinate with insurance companies, and go above and beyond customer expectations is repeatedly noted. A few customers mentioned parts-related delays, though they appreciated being proactively notified. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
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"Can I choose 11 ABS exceeded on expections on customer service, vehicle care and craftsmanship! Outstanding job and yall will ..." Read more
"... is up to date on whats going on with my vehicle. The repairpaint job blew my mind! My car looks brand new! Also THANK YOU for not moving my drivers seat!!!!!!" Read more
"Thank you for the great service. The job was done to perfection and each person I was in contact with was polite, courteous, helpful and very ..." Read more
"... were fantastic. Polite, excellent communication, performed outstanding work and the work on my vehicle was completed ahead of schedule. I highly recommend them ..." Read more
"... Specialties did an excellent job repairing my Prius. They went above and beyond to ensure that the body along with mechanical was sound or repaired. To top off ..." Read more
"... The repair job looks amazing- better than new, and the repair work was completed 10 days ahead of schedule. Highly recommend without hesitation!" Read more
"... communication, performed outstanding work and the work on my vehicle was completed ahead of schedule. I highly recommend them to anyone needing repair ..." Read more
"It was done before they said which was so very nice"
"Repair completed several hours before promised."
"Friendly, fast, thorough, did what they said they would do when they said they would do it. An excellent experience in a stressful situation. ..." Read more
"Excellent service and communication from the beginning. Could not have been better."
"I felt that I was kept in the loop the whole time. When picking up the car the autobody shop was well maintained and ..." Read more
"100% clear communication from beginning to end."
"... out of their way to make sure I had my rental and top notch service and communication!!" Read more
"... slightly pushed back due to parts shipment delays, they were communicative and explained what was going on. They did great work and were very kind. Highly recommended!" Read more

Likely to Recommend

Repair Quality

Awesome job!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Lower repair was good except the taillights look good until you look closer. Both reflective lightbulb caps inside the lights have been knocked loose.

Customer Service

Returned Clean

My Experience

Everything looked amazing thank you very much.

Likely to Recommend

Repair Quality

They did a wonderful job with my car, it was like a brand new car when they were done.

Customer Service

Very helpful and was happy with how they talked with me

Returned Clean

My Experience

Excellent customer service, work completed earlier than expected, even buffed paint transfer not caused by reason my vehicle was in for, made insurance claim seamless. I will return if needed. Thank you for going above & beyond.

Likely to Recommend

Repair Quality

Thank you for the great customer service and amazing work restoring my car to better than original state.

Customer Service

My Experience

Welcoming and friendly staff, not to mention thorough explanation of work needed. In addition, their estimate and date of completion were on point and their work is excellent! I am definitely recommending them!

My Experience

Auto body specialist crew did an amazing job with the repairs on my vehicle. I was very pleased with how they kept me informed with a time frame and schedule of when repairs would be completed and ready for pick up. Thank you for the great service!

Likely to Recommend

Definitely recommend them

Repair Quality

We were more than just satisfied. Not only did they complete the repair but did a wonderful job matching and applying the paint. From start to finish, they communicated regularly as to their progress, allowing us to plan our schedule accordingly. They even went the extra mile by detailing both the outside and the inside. If car repair is ever needed again, they will be the business we will choose...no contest.

Customer Service

The customer service was exceptional ... professional, friendly and timely. For us, good communication is vital.

Returned Clean

Likely to Recommend

Repair Quality

10 they went out of their way to be helpful and kind to me in a very bad time

Customer Service

Returned Clean

My Experience

Friendly, fast, thorough, did what they said they would do when they said they would do it. An excellent experience in a stressful situation. Would recommend Auto Body Specialties to anyone.

My Experience

Not only am I completely satisfied with the repair work, but they also cleaned the interior of my vehicle, detailed it beautifully, washed the exterior and put the highlight on my tires. In addition, everyone who worked there was friendly and helpful with a smile and a happy tone of voice.

Likely to Recommend

Repair Quality

Customer Service

My Experience

My experience with Auto Body Specialties was very good. Getting everything set up was smooth and informative and when I came in to pick up my car and found that there was a new noise, they did a good job of figuring out what it was and offering me options if they hadn't been able to find it. When I drove the car home I felt there was a new noise and sensation in the front end when driving and breaking. I will have to drive it a little more to figure out for sure if it's something new that I may have to have you check out. If so, I'm confident that everything will be handled well.

Likely to Recommend

The best auto repair service I ‘ve ever had in my 82 years!

Repair Quality

Beautiful work and you detailedmy car!! Thank you so very much!!

Customer Service

Great staff all the way around!

Returned Clean

My Experience

They did a great job with my pickup. And it was done a lot faster than I expected.

Likely to Recommend

Repair Quality

Super kind and helpful, very thorough process. I will definitely return if something else with my car happens!! ❤️

Customer Service

Returned Clean

My Experience

Thank you so much for the great service, making everything with my insurance so smooth and for detailing my car when you were finished. It looked amazing inside and out. I really appreciate it. Great job from start to finish. Thanks again!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Ben and his staff made the process so easy from start to finish! We were updated in a timely manner, and the end result looks AMAZING!!! Our SUV looks brand new. I highly recommend Auto Body Specialties to anyone looking for quality work!!

My Experience

My Experience

Beyond satisfied with quality of repair and customer service!!!! We will recommend ABS to everyone we know!

Likely to Recommend

Repair Quality

Can I choose 11? ABS exceeded on expections on customer service, vehicle care and craftsmanship! Outstanding job and yall will be our go-to shop and the only one we recommend to family and friends! Thank you!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Auto Body Specialties exceeded our expectations in every way. They were communicative and prompt. I had to reschedule my appointment more than once, and they were understanding, flexible and patient. The repair job looks amazing- better than new, and the repair work was completed 10 days ahead of schedule. Highly recommend without hesitation!

Customer Service

All the same good things!!

Returned Clean