Auto Body Specialties- Eugene

4.9 (384reviews)
98%
1820 West 7th Ave,  Eugene,  OR  97402
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Shop AssistantSparkles

In operation 52 years.

New, state of the art facility in a great easy to get to location in Eugene. We have been in business for 50 years and treat our customers like friends. We aim to repair your vehicle and get you back on the road as quickly and safely as possible

Services
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Hertz®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (384)

Customers say
Overall Customer Satisfaction
Customers consistently praise Auto Body Specialties for outstanding service quality, seamless communication, and impressive timeliness. Reviewers highlight exceptional repair work that restores vehicles to like-new or better-than-new condition, with many appreciating the complimentary detailing inside and out. Communication through text updates and phone calls is frequently celebrated, with customers noting they were kept informed throughout the entire process. Many vehicles were completed ahead of schedule, exceeding expectations. A few customers noted occasional delays due to parts availability or insurance coordination, though they acknowledged being kept informed throughout. Overall, the shop earns overwhelming praise for professionalism, friendliness, and going above and beyond for customers.
AI-Generated from reviews written in the last 12 months
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"Can I choose 11 ABS exceeded on expections on customer service, vehicle care and craftsmanship! Outstanding job and yall will ..." Read more
"We were more than just satisfied. Not only did they complete the repair but did a wonderful job matching and applying the paint. From start to finish, they ..." Read more
"... is up to date on whats going on with my vehicle. The repairpaint job blew my mind! My car looks brand new! Also THANK YOU for not moving my drivers seat!!!!!!" Read more
"My van drives better than new after a major repair following an auto accident. I also received the best ..." Read more
"... fantastic. Polite, excellent communication, performed outstanding work and the work on my vehicle was completed ahead of schedule. I highly recommend them to anyone ..." Read more
"... repair job looks amazing- better than new, and the repair work was completed 10 days ahead of schedule. Highly recommend without hesitation!" Read more
"Excellent customer service, work completed earlier than expected, even buffed paint transfer not caused by reason my vehicle was in for, ..." Read more
"... excellent communication, performed outstanding work and the work on my vehicle was completed ahead of schedule. I highly recommend them to anyone needing repair ..." Read more
"It was done before they said which was so very nice"
"... places I talked to this was a very short wait of only 12 days since the car was hit." Read more
"... hustled in any sort of way and that feels really nice. Fantastic communication as well. The text updates are great and when I needed to call with a question everyone ..." Read more
"I felt that I was kept in the loop the whole time. When picking up the car the autobody shop was well ..." Read more
"... matching and applying the paint. From start to finish, they communicated regularly as to their progress, allowing us to plan our schedule accordingly. They even went ..." Read more
"Updated by text and calls all throughout the process."
"... entire team handled all the work they do! Not only is communication on point, but my car looks amazing and was detailed inside and out. Look no further for your ..." Read more

My Experience

Those two young women in the reception area are a huge asset to your business. They were full of compassion and empathy. They assured me I would be taken care of and I was...completely. Those two are the first ones a customer comes in contact with and they SHOULD be on the front line because they give a great impression. Lynn C. Anderson

My Experience

They did a beautiful job! And the turn around time was quick.

Likely to Recommend

Repair Quality

Auto body specialties did a fantastic job with our car! And they got it done two days early!! everyone I interacted with was very helpful and proactive. Highly recommend!

Customer Service

Auto body specialties did a fantastic job with our car! And they got it done two days early!! everyone I interacted with was very helpful and proactive. Highly recommend!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Timely, friendly, easy experience, thoughtful touches of working well with insurance and car rental services, seamless, paint was a perfect match. I rate them a 10/10

Likely to Recommend

Absolutely would recommend!

Repair Quality

Perfect match, extremely timely repair, friendliest customer service!

Customer Service

Extremely helpful, friendly, personable, fast to call and pick up phones. No waiting. I was not filling well the day of my appointment and no shame they just made me a new appointment.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wow. Excellent experience. So different than a body shop I went to several years ago. Great care and detail went into my repair and great communication. Jodi and Cael were wonderful!

My Experience

Everyone there was very nice and helpful, I will definitely recommend them.

My Experience

The auto body specialities crew made it a simple process and delivered my repaired vehicle before the estimated completion date, thank you! Phil

My Experience

Perfect repair and great customer service. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I love the experience everyone was very helpful and got my car done right!

Likely to Recommend

Repair Quality

Professional, a sooner than expected turn around time. An added surprise was having my car detailed and washed when I picked it up! My car looked brand new again. I would definitely recommend to friends.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car look awsome and was completed a week early.

My Experience

You all provide the most professional and humane service I’ve seen in any body shop. While I hope not to have a mishap, if I do I’ll come to your business. In good spirit, Jon

My Experience

I never expected that this process would be so easy. The entire staff was so helpful and kind. I actually got a little teary eyed after my initial visit because they made such a stressful situation so simple and easy for me. My car looks more beautiful than before and I truly can’t describe how grateful I am.

My Experience

You did an amazing job. The girls at the front counter are so nice and helpful. I came home and immediately went on line and gave you a five star review.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m so grateful for the job well done. And your help with navigating insurance. You Rock!

Likely to Recommend

Repair Quality

Customer Service

I really appreciate the customer service and support, especially when there were potential issues with the insurance company. They were supportive and clear in their communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Awesome job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Lower repair was good except the taillights look good until you look closer. Both reflective lightbulb caps inside the lights have been knocked loose.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looked amazing thank you very much.

Likely to Recommend

Repair Quality

They did a wonderful job with my car, it was like a brand new car when they were done.

Customer Service

Very helpful and was happy with how they talked with me

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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