Caliber - Eugene

4.8 (2,312reviews)
97%
1700 W 2nd Ave,  Eugene,  OR  97402
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Reviews (2,312)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, with many highlighting daily or step-by-step updates that kept them informed and stress-free throughout the repair process. The quality of repairs frequently exceeded expectations, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a recurring positive theme, as many repairs were completed ahead of schedule. Customers also appreciated thoughtful extras such as interior and exterior cleaning. A small number of customers noted areas for improvement, including occasional delays, incomplete repairs requiring return visits, and a desire for more transparency around parts and scheduling - all shared directly from their experiences.
AI-Generated from reviews written in the last 12 months
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"This was the best auto repair experience I have had. The staff at Caliber Collision treated me like a friend, and made the repair of my vehicle easy and seamless. ..." Read more
"... almost double the amount of work originally needed. The work is professional, thorough, and first class all around. This was the most stress-free vehicle repair I've ..." Read more
"They went above and beyond to take care of me and get my 4Runner looking brand new again. They ..." Read more
"My experience at Caliber Collision was wonderful. From the front office to the work done, it was professional and expertly accomplished. The work done was excellent."
"Excellent repair job, no trace of previous damage, exterior and interior nice and clean. Good customer ..." Read more
"... was constant and complete every step of the way. The work was done two weeks faster than the original estimate, with almost double the amount of work originally ..." Read more
"1 day earlier than expected."
"Everyone was super kind and helpful! Plus they finished repairs early, extra bonus. My car looks just as good as the day we bought it, thanks Caliber ..." Read more
"The original promise date was 30 days, not 65"
"The car was ready for pickup a few days after agreed upon."
"Great communication my car was very, very detailed They went through every step process with me through ..." Read more
"Best service ever. Received a text every business day about the progress of my vehicle. Finished product was great. Would ..." Read more
"The communication was constant and complete every step of the way. The work was done two weeks faster than ..." Read more
"... vehicle easy and seamless. My Honda CRV looks NEW. The communication was excellent, and I knew what was happening with my vehicle every step of the way. ..." Read more
"Very slow, no transparency. Many meaningless text updates meant to string the customer along, while taking far too long for the repair to ..." Read more

My Experience

I had a really good experience and am happy with the service provided.

Likely to Recommend

Repair Quality

I was helped in a reasonable amount of time and had consistent updates of the status of my vehicle

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

What a great team! I really appreciated the excellent communication and status updates. This was truly a positive experience and I can’t thank the team enough for making it so easy.

My Experience

My Experience

Excellent service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They were recommended to me, and I thought they were great

Repair Quality

Looks great

Customer Service

Very competent, friendly, and facilitated getting to and dropping off the rental car

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It's no fun to be put in a position where you have to get your car fixed after someone else bumps into you. Caliber Collision made the experience as enjoyable as possible. A+ on communication skills. They got it done faster than anticipated. The whole process was pretty painless on my end. Thank you!

Likely to Recommend

Absolutely recommend.

Repair Quality

Communication was great. My car was returned looking like new in the back where it had been hit. They answered all of my questions before I left. No one wants to be in this position but they made it as seamless as possible which is very appreciated.

Customer Service

Everyone was extremely nice and knowledgeable. I worked with Mercedes and Justen.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I especially liked the QC feature and the role of Justen in explaining things so well and keeping me updated.

Likely to Recommend

Repair Quality

I was satisfied with all aspects of the service I received from intake to discharge

Customer Service

I am satisfied with all aspects of the service I rec e lived from intake to discharge

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service was excellent and the quality of repair is outstanding. Employees were accommodating, friendly and kept us informed throughout the entire process. We would highly recommend them.

Likely to Recommend

Repair Quality

Customer Service

They were fantastic—professional, friendly, communicative.and punctual. They made a difficult process smooth and painless. HIGHLY RECOMMEND !!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks very well. Great and consistent communication on the progress. Thank you Justen and everyone else involved!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, I really appreciated it.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so helpful and kind!!! We are senior citizens so we appreciate the respect and all the communication regarding our repairs. Thank you again Mercedes and Justen for everything. We will definitely recommend you to our friends and family…

Likely to Recommend

Definitely!!!

Repair Quality

We were extremely delighted with the work done on our Dodge! Very professional and thorough. Great communication too!!!

Customer Service

See the text I sent earlier…we couldn’t be happier with the work you did! And we especially appreciated the daily communication on the progress you were making.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciated the sincerity of the team and the great communication. Service was fast and wonderfully done. Customer service was amazing 10/10. Would highly recommend!

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