Caliber - Eugene

4.8 (2,275reviews)

97%

(541) 434-1159

1700 W 2nd Ave, Eugene, OR 97402

97%

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1700 W 2nd Ave
Eugene, OR 97402

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About Caliber - Eugene

See Photos

1700 W 2nd Ave
Eugene, OR 97402

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (2,275)

Sort By:
Newest
Rating

1,904 Customers Rated

5 Stars

68% Complete

(1547)
4 Stars

9.1% Complete

(208)
3 Stars

2.7% Complete

(61)
2 Stars

1.5% Complete

(35)
1 Star

0.7% Complete

(15)
< 1 Star

1.7% Complete

(38)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding communication, with many highlighting daily or step-by-step updates that kept them informed and stress-free throughout the repair process. The quality of repairs is frequently described as excellent, with vehicles returned looking brand new, and several customers noting unexpected extras like interior and exterior cleaning. Timeliness is another strong point, as numerous customers reported their vehicles being completed ahead of schedule. A few customers noted areas for improvement directly from their comments, including occasional delays in completion dates, some instances of incomplete repairs requiring return visits, and a desire for clearer upfront communication about part arrival timelines. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"This was the best auto repair experience I have had. The staff at Caliber Collision treated me like a friend, and made the repair of my vehicle easy and seamless. ..." Read more

"... almost double the amount of work originally needed. The work is professional, thorough, and first class all around. This was the most stress-free vehicle repair I've ..." Read more

"They went above and beyond to take care of me and get my 4Runner looking brand new again. They ..." Read more

"Excellent repair job, no trace of previous damage, exterior and interior nice and clean. Good customer ..." Read more

"Terrible quality of work. Bad communication. When I picked up the car it was in worse quality ..." Read more

"... constant and complete every step of the way. The work was done two weeks faster than the original estimate, with almost double the amount of work originally ..." Read more

"1 day earlier than expected."

"Could not believe how fast they got my car done blown away"

"The original promise date was 30 days, not 65"

"We were told a couple of times that the car would be ready but the date kept changing."

"The communication was constant and complete every step of the way. The work was done two weeks faster than ..." Read more

"Great communication my car was very, very detailed They went through every step process with me through ..." Read more

"Best service ever. Received a text every business day about the progress of my vehicle. Finished product was great. Would ..." Read more

"The communications about the progress of the repairs were quite timely and accurate."

"Very slow, no transparency. Many meaningless text updates meant to string the customer along, while taking far too long for the repair to ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"This was the best auto repair experience I have had. The staff at Caliber Collision treated me like a friend, and made the repair of my vehicle easy and seamless. ..." Read more

"... almost double the amount of work originally needed. The work is professional, thorough, and first class all around. This was the most stress-free vehicle repair I've ..." Read more

"They went above and beyond to take care of me and get my 4Runner looking brand new again. They ..." Read more

"Excellent repair job, no trace of previous damage, exterior and interior nice and clean. Good customer ..." Read more

"Terrible quality of work. Bad communication. When I picked up the car it was in worse quality ..." Read more

"... constant and complete every step of the way. The work was done two weeks faster than the original estimate, with almost double the amount of work originally ..." Read more

"1 day earlier than expected."

"Could not believe how fast they got my car done blown away"

"The original promise date was 30 days, not 65"

"We were told a couple of times that the car would be ready but the date kept changing."

"The communication was constant and complete every step of the way. The work was done two weeks faster than ..." Read more

"Great communication my car was very, very detailed They went through every step process with me through ..." Read more

"Best service ever. Received a text every business day about the progress of my vehicle. Finished product was great. Would ..." Read more

"The communications about the progress of the repairs were quite timely and accurate."

"Very slow, no transparency. Many meaningless text updates meant to string the customer along, while taking far too long for the repair to ..." Read more

Hiett (Lexus owner) reviewed 9/10/26

We were kept fully informed in a timely manner along every step of repair!

Sean (Honda owner) reviewed 9/10/26

Bryan (Hyundai owner) reviewed 9/9/26

Gary (Toyota owner) reviewed 9/7/26

Alan (Ford owner) reviewed 9/3/26

Excellent work and communication very fast getting everything done all the staff very friendly

Luis (Honda owner) reviewed 9/3/26

Love the team and caliber very straight forward and transparent

Paul (Acura owner) reviewed 9/2/26

The team is professional, kind and knowledgeable. Aaron explained my damaged and repairs accurately and delivered my car back good as new in the promised time frame. Mercedes was on top of our communication, really great.

Car looks good as new, Aaron and Mercedes were wonderful to work with.

Jack (Kia owner) reviewed 8/31/26

Brian (Ford owner) reviewed 8/27/26

Thomas (Toyota owner) reviewed 8/25/26

friendly staff very pro and great communication

great aervice

Stacy (Nissan owner) reviewed 8/25/26

The communication was very good. I got a message everyday on the status from Justen and he kept me up to speed on the status of my truck! Overall great customer service and very friendly staff. Blake

Joshua (Toyota owner) reviewed 8/25/26

Jessica (Subaru owner) reviewed 8/24/26

Shannonkim (Honda owner) reviewed 8/24/26

Nicole (Mazda owner) reviewed 8/24/26

Janette (Subaru owner) reviewed 8/19/26

I appreciated that the kept me updated on progress, took care of interactions between me and the rental car company. Job seems to be quality workmanship.

Phillip (Volvo owner) reviewed 8/19/26

Justen is an excellent communicater. He kept me up-to-date on the progress throughout and was consistently accurate with his projections about the timing of the repairs. Also I was quite satisfied with the results.

The results of the repairs were completely satisfactory.

The communications about the progress of the repairs were quite timely and accurate.

Mahamadi (Jeep owner) reviewed 8/17/26

Kate (Subaru owner) reviewed 8/17/26

James (Toyota owner) reviewed 8/14/26

Everyone was amazing

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Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Caliber - Eugene

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Eugene

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,275)

1,904 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -