Caliber - Springfield Or

4.8 (2,228reviews)
97%
4350 Main St,  Springfield,  OR  97478
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,228)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or better than before the damage. Timeliness was a recurring positive theme, as many vehicles were completed ahead of the estimated date. Staff friendliness and professionalism were widely celebrated, with customers feeling genuinely cared for. A few customers noted areas for improvement directly from their experiences, including occasional delays beyond initial estimates, interior cleanliness upon vehicle return, and isolated quality control concerns such as loose parts or missed repairs identified at pickup.
AI-Generated from reviews written in the last 12 months
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"... customers. Communication, great. Timelines, fast. Repair, not even noticeable where damage was. Paint, seamless. Friendlier than most other shops. Would I take another ..." Read more
"... me and my car and my process for getting it fixed. The repairs were done beautifully. I didnt realize I was looking at my car when we walked up to it." Read more
"Repairs were satisfactory but interior was filthy when I picked it up. Shouldnt have to pull out my floor mats and scrub them clean from all the dirty footprints ..." Read more
"The quality of the work is very good. Communication is great. Will recommend to anyone I know when they need auto ..." Read more
"The repair is seamless. There is nothing indicating there has ever been a wreck. It looks fantastic! The front desk took the time ..." Read more
"... Caliber Collision in Springfield was above and beyond - our car was done 10 days earlier than estimated, but also the customer service was outstanding. Top ..." Read more
"The text message updates were fantastic! My vehicle was 9 days early from the estimated completion time."
"Took 2 weeks over estimated time... I was stuck paying out of pocket for a day rental car . There was a part the my insurance ..." Read more
"Before! The original estimation was a week, but it ended up taking only 3 days."
"The car looks good and it was finished in about a week, by the date they estimated."
"... am very pleased with the level of communication. Receiving daily texts concerning the progress of the vehicle was totally awesome. I would highly recommend caliber collision to my ..." Read more
"Every member was so friendly. Communication was prompt and they answered all my questions before I even had any."
"Caliber Collision was great to work with. They were extremely responsive, knowledgeable and completed repairs very timely."
"... very accurate date of when my car would be ready. Everyday I got text updates on what parts came in and when I came back to get it, there was no issues ..." Read more
"... explained each step easily, and the process was seamless. Caliber sent regular helpful updates as they went along. I never had to guess where they were in the process. ..." Read more

My Experience

They are the most communicative and organized auto repair location I have ever had the pleasure of working with. The repairs look like the vehicle came off the sale lot and they are an amazing crew.

My Experience

Great communication

Likely to Recommend

Repair Quality

Great service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional, friendly and kept me informed. The repairs look like the accident never happened. Very pleased with the results. Thank you, Angelica.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

great place to do business

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quality job done in less time than expected

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service

Likely to Recommend

Repair Quality

Customer Service

Great service all the way around!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Fast and courteous service

Likely to Recommend

Repair Quality

Fast , and informative, and courteous, will recommend them anytime!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Caliber Collision was great to work with! The whole process was easy, communication was great, and my car looks amazing. You can’t even tell it was damaged. I’m really happy with the repair and would definitely recommend them.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thankyou!! For delivering the car, it was very Clean, and well taken care of.

Likely to Recommend

Repair Quality

Beautiful

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I'm very sorry to say that my car has been here before. But, on that note, I wouldn't take it anywhere else. They do a great job in a decent amount of time, are really professional from the front desk to behind the scenes people. You may think I'm nuts, but I swear my car acted like it went away for a spa vacation.🤭😂

Likely to Recommend

I liked them so much so that my poor car has stayed with them twice.

Repair Quality

You guys did a great job. It was done in a timely manner. You were always professional, friendly, and just plain awesome from the office staff to the technicians.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Customer service was great. They cared about getting your car done right and in a timely manner. And they made it easy to get a rental.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

the car looks good as new, but the tire that has obvious damage to it was not replaced. This was something that I pointed out and asked about when I dropped it off and I was assured it would be replaced but it was not.

Customer Service

Customer service kept me in the loop for the most part, but gave me mixed messages towards the end of the repair time. If they would have told me my vehicle was going to be done by late morning of the day it was done I could have picked it up and drove it to work rather than having to rely on a borrowed vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the front desk to the person who handles the appraisal and inspection your team is A+ very kind and helpful.

Likely to Recommend

Repair Quality

Great! Wonderful work on the car and back sooner then origanallyexpected Very clean and pleasant experience overall from start to finish.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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