Caliber - Springfield Or

4.9 (2,287reviews)
96%
4350 Main St,  Springfield,  OR  97478
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,287)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, with many highlighting frequent text updates that kept them informed throughout the repair process. The quality of repairs is frequently described as flawless, seamless, and like new, with numerous customers expressing amazement at how undetectable the damage was post-repair. Timeliness is a strong theme, as many vehicles were completed ahead of schedule. The front desk and repair staff are repeatedly commended for their friendliness, professionalism, and genuine care. A few customers noted minor concerns such as interior cleanliness upon pickup, occasional loose trim or bumper components, and isolated instances of delayed completion - all mentioned directly by customers as areas for improvement.
AI-Generated from reviews written in the last 12 months
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"... dependable and quality company to do business with. Professional staff, informative, and kept me in the loop along the repair process. The quailty of their work ..." Read more
"... experience. Friendly and knowledgeable employees. Did an outstanding job on my car, kept me informed ongoing, and repairs were completed quickly. I highly recommend ..." Read more
"Everyone was very kind a professional and mad sure that all of my needs were met. The work was done quickly ..." Read more
"Consistently courteous, and with good communication. I didnt even recognize my car when we came out to ..." Read more
"Caliber Collision exercised the utmost professionalism, care and attention to detail and my concerns in repairing my 2022 Sprinter back ..." Read more
"... Caliber Collision in Springfield was above and beyond - our car was done 10 days earlier than estimated, but also the customer service was outstanding. Top ..." Read more
"... process easy! Everything went smoothly and quickly, my car was finished in just a few days. The paint color matches the original perfectly, and ..." Read more
"Finished in the estimated time and kept me updated the whole time!!"
"... car in. They were very friendly and professional. I brought my car in on Monday and it was ready Wednesday. They washed it and cleaned the inside. My car looks ..." Read more
"Great! Wonderful work on the car and back sooner then origanallyexpected Very clean and pleasant experience overall from start to finish."
"... am very pleased with the level of communication. Receiving daily texts concerning the progress of the vehicle was totally awesome. I would highly recommend caliber ..." Read more
"These people know how to treat customers. Communication, great. Timelines, fast. Repair, not even noticeable where damage was. Paint, seamless. Friendlier ..." Read more
"The quality of the work is very good. Communication is great. Will recommend to anyone I know when they need auto ..." Read more
"Every member was so friendly. Communication was prompt and they answered all my questions before I even had any."
"... took the time to explain the repairs and processes. They gave updates throughout the process. The front desk lady was absolutely amazing and welcoming. It was ..." Read more

Likely to Recommend

Repair Quality

It was easy to deal with.

Customer Service

Every one was nice.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car ready much earlier than expected super nice and communicative staff

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very impressed with the speed in which they repaired my vehicle. Will definitely reccomend caliber for repairs to others.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication beautiful work

Likely to Recommend

Repair Quality

They were professional quick the car looks wonderful and they're great with communication I highly recommend this company

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fabulous — both the work and the service. I never knew I could be so pleased with a car repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They were very quick to get my car in. They were very friendly and professional. I brought my car in on Monday and it was ready Wednesday. They washed it and cleaned the inside. My car looks great. I can't even tell where the damage was. I'm very satisfied with theyre service. Highly recommend.

Likely to Recommend

Great people, great service, car looks great

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You keeping me informed about the progress all the time

Likely to Recommend

Repair Quality

Excellent service in every area

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Olivia did an excellent job of explaining what was happening and keeping us informed of progress on our car. The car was finished prior to the expected date and certainly to our satisfaction. We will tell anyone who has an accident that Caliber Collision is the place to go.

Likely to Recommend

Repair Quality

Customer Service

Olivia did an excellent job.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Caliber collision did a great job on my truck

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick, efficient, and good quality work, great communication along the way.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were amazing and did amazing work on my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really have never had such a great experience with collision repairs before. Joseph kept me updated and Aimie was so helpful. I loved working with them. If I have anything happen I will be coming back!!

Likely to Recommend

Repair Quality

Customer Service

The customer service was outstanding in every way. Great communication through the whole process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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