Auto Craft Inc

4.9 (772reviews)

100%

(541) 747-1616

1331 Main Street, Springfield, OR 97477

100%

1331 Main Street
Springfield, OR 97477

Get Directions Website Email

About Auto Craft Inc

1331 Main Street
Springfield, OR 97477

Get Directions Website Email

In operation 38 years, 33 years at this location.

We are a small collision repair center. We have been here since 1994. We are a family owned company.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (772)

Sort By:
Newest
Rating

660 Customers Rated

5 Stars

72.8% Complete

(562)
4 Stars

7.6% Complete

(59)
3 Stars

2.2% Complete

(17)
2 Stars

1.3% Complete

(10)
1 Star

0.5% Complete

(4)
< 1 Star

1% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, with repairs described as top-notch, seamless, and exceeding expectations. Many highlight the professionalism, friendliness, and helpfulness of the staff throughout the entire process. Communication is frequently commended, with customers appreciating regular updates via text and phone, keeping them well-informed at every stage. Timeliness is another strong point, with numerous vehicles completed ahead of schedule. Customers also note pleasant surprises such as vacuumed and cleaned vehicles upon return. A few customers mentioned areas for improvement, including the absence of a courtesy car option and occasional delays due to parts availability, but these were noted as minor concerns given the overall excellence of service.

Select to learn more

Service Quality
Timeliness
Communication

"Absolutely the best experience one could ask for. Top notch all the way. Everyone who I felt with was kind, prompt ..." Read more

"Service was excellent, timely and friendly. Quality of work excellent. Car looked fantastic."

"Employees are super knowledgeable and kind. I received an estimate and paperwork quickly. The ..." Read more

"Excellent work and attention to detail! Every time I need any body work or painting I look no further than ..." Read more

"... always know what to do and handle all the details. The work that is done is excellent. You are the best in the business!" Read more

"Shaved about a week off original eta"

"... kind, prompt and respectful to me and my vehicle. It was fixed on time as promised. They were very prompt at communication and status ..." Read more

"The vehicle was done early and I saved money on my rent a car"

"Repair was done quickly! Looks like new again!"

"... getting the parts ordered as our vehicle was drivable, they ordered the parts and we scheduled an appointment and they more than met the deadline we set. Thank you" Read more

"Your communication is very helpful. You give us updates and progress reports during the whole process. you keep us informed through text and phone calls ..." Read more

"... and my vehicle. It was fixed on time as promised. They were very prompt at communication and status updates." Read more

"Excellent! The woman who I communicated with was kind, caring and clearly communicated what would happen."

"But communication was handled so well and was super clear, it was no problem at all. The part didnt arrive, ..." Read more

"Communication is always top notch"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Absolutely the best experience one could ask for. Top notch all the way. Everyone who I felt with was kind, prompt ..." Read more

"Service was excellent, timely and friendly. Quality of work excellent. Car looked fantastic."

"Employees are super knowledgeable and kind. I received an estimate and paperwork quickly. The ..." Read more

"Excellent work and attention to detail! Every time I need any body work or painting I look no further than ..." Read more

"... always know what to do and handle all the details. The work that is done is excellent. You are the best in the business!" Read more

"Shaved about a week off original eta"

"... kind, prompt and respectful to me and my vehicle. It was fixed on time as promised. They were very prompt at communication and status ..." Read more

"The vehicle was done early and I saved money on my rent a car"

"Repair was done quickly! Looks like new again!"

"... getting the parts ordered as our vehicle was drivable, they ordered the parts and we scheduled an appointment and they more than met the deadline we set. Thank you" Read more

"Your communication is very helpful. You give us updates and progress reports during the whole process. you keep us informed through text and phone calls ..." Read more

"... and my vehicle. It was fixed on time as promised. They were very prompt at communication and status updates." Read more

"Excellent! The woman who I communicated with was kind, caring and clearly communicated what would happen."

"But communication was handled so well and was super clear, it was no problem at all. The part didnt arrive, ..." Read more

"Communication is always top notch"

Orah (Subaru owner) reviewed 8/17/26

Best repair shop around. Highly recommend.

Always super work

Always very accommodating and helpful

Brian (GMC owner) reviewed 8/13/26

Corinne (Toyota owner) reviewed 8/13/26

They got us in on short notice and got us all fixed up in just a couple days. I would Definately recommend Auto Craft for any vehicle repairs.

Kristine (Subaru owner) reviewed 8/10/26

Amazing job! So very impressed with their customer service and the support after picking up car. My alignment was off and they took care of my car like it was their own. I will always go to Autocraft for any car issues in the future. Very impressed.

Benito (Honda owner) reviewed 8/3/26

Tissha was exceptional with the service she gave me . Definitely I will recommend people to Auto Craft .

Jody (Porsche owner) reviewed 8/3/26

Beautiful work and very friendly! Highly recommended.

Bryce (Toyota owner) reviewed 8/3/26

Daniel (Chevrolet owner) reviewed 7/30/26

Terry (Dodge owner) reviewed 7/30/26

Robert (Audi owner) reviewed 7/27/26

Everyone at the shop was awesome. It was a great experience and it was obvious that they cared about me and my car. Really could not have been better.

Doug (Ford owner) reviewed 7/9/26

We got an estimate, and talked with them about getting the parts ordered as our vehicle was drivable, they ordered the parts and we scheduled an appointment and they more than met the deadline we set. Thank you

Adrian (Honda owner) reviewed 6/17/26

Communication and service was great! Not having a courtesy car option provided however is disappointing.

Christopher (Toyota owner) reviewed 6/15/26

Brayden (Porsche owner) reviewed 6/1/26

Caitlin (Subaru owner) reviewed 6/1/26

AutoCraft's repair was very high quality, my vehicle looks as good as new.

The team at AutoCraft provided clear and helpful support, especially Tissha. I would recommend them to anyone in need of a repair.

Daniel (Chrysler owner) reviewed 5/28/26

William (Subaru owner) reviewed 5/21/26

Always very thorough and helpful. Quotes also seemed very reasonable.

Angela (Mazda owner) reviewed 5/18/26

George (Toyota owner) reviewed 5/13/26

Always helpful and professional

Julie (Chevrolet owner) reviewed 5/8/26

Great service, friendly staff, quality work

Very friendly and informative staff.

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You should always ask your auto body shop if they offer a warranty on their repairs.

Auto Craft Inc

About Auto Craft Inc

Reviews (772)

660 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?