CARSTAR Better Body and Paint

4.9 (317reviews)
98%
90656 LINK ROAD,  Eugene,  OR  97402
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Shop AssistantSparkles

In operation 22 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Better Body and Paint can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Better Body and Paint claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 4:00 pm
Tue 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thu 7:00 am - 4:00 pm
Fri 7:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (317)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The friendly, professional, and welcoming staff received widespread appreciation, with customers highlighting a stress-free and accommodating experience. Timeliness was a strong point, as numerous customers reported their vehicles were completed ahead of schedule. Communication was generally well-received, with customers appreciating regular updates throughout the repair process. A few customers noted they would have appreciated more frequent progress updates during longer repairs, and occasional delays beyond initial estimates were mentioned. Overall, the shop earns high marks for going above and beyond, including complimentary vehicle detailing, transparent explanations of repairs, and a genuinely customer-focused approach that left the majority of reviewers eager to recommend the shop to others.
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"Excellent customer service from start to finish and the work dine in vehicle was excellent, actually better than I even imagined."
"... the stars! They took great care of me and my car. The work was awesome, the people were wonderful and they finished the work days ahead of schedule. ..." Read more
"This company is the best, from the wonderful woman at the desk, to the outstanding work. Ive been referred to them twice over the years by ..." Read more
"The people are great. The work is amazing."
"The team did such a great job. My car looks just like it did before the accident. The turn around felt extremely fast. I appreciate ..." Read more
"... The work was awesome, the people were wonderful and they finished the work days ahead of schedule. They even cleaned it for me! I would absolutely use ..." Read more
"I was told 7-10 days and it took 12."
"... work areas are kept organized and clean. Finally... they finished my job days before the date they promised. THANKS!!!" Read more
"If was ready way before I expected it"

Likely to Recommend

Repair Quality

Everything seems great, thanks!

Customer Service

People were great as well!

Returned Clean

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Repair Quality

The team did such a great job. My car looks just like it did before the accident. The turn around felt extremely fast. I appreciate the effort and dedication in helping me get my vehicle back together. Thank you so much

Customer Service

The woman who helped me along the whole process was kind and professional. She sounded very knowledgeable and certain in the crew’s abilities to get my car fixed.

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Fantastic staff and spot on service!

Customer Service

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Repair Quality

Great job. Helpful, friendly, honest all at a trying time

Customer Service

Good people

Returned Clean

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I would absolutely recommend them

Repair Quality

Did a very goos job and on top of that they detailed it looks great

Customer Service

Everyone involved was very cordial ans helpful

Returned Clean

Likely to Recommend

My two experiences with the company have been more positive than expected. The people are friendly and the work was perfect. When I picked up my Tacoma, it was washed, polished and clean on the inside.

Repair Quality

This company is the best, from the wonderful woman at the desk, to the outstanding work. I’ve been referred to them twice over the years by my insurance company. They make it their personal business to do the best job for you.

Customer Service

The young woman at the front desk is very kind, understanding and extremely knowledgeable. The mechanic who did the work took the time to meet me and discuss the repairs.

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Returned Clean

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This body shop was great to work with very informative and did a great job

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No worries recommending them .we have been there with dufferent vehixles and its perfect everytime

Repair Quality

Perfect as usual

Customer Service

completecl involvement and attentiin to the car and us. Explaining and asking us ouer concerns. Outstandingg communication with a smile and fun too

Returned Clean

My Experience

You far exceeded our expectations.You were timely and a pleasure to deal with.

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Repair Quality

This team deserves all the stars! They took great care of me and my car. The work was awesome, the people were wonderful and they finished the work days ahead of schedule. They even cleaned it for me! I would absolutely use them again and confidently recommend to anyone!

Customer Service

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Friendly, informative and professional staff; very helpful, accommodating and transparent. Thank you for the stellar service!

Customer Service

Isabell was helpful, understanding and accurate. She’s an amazing manager and appreciate her input!!!