CARSTAR Better Body and Paint

4.9 (320reviews)
97%
90656 LINK ROAD,  Eugene,  OR  97402
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Shop AssistantSparkles

In operation 22 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Better Body and Paint can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Better Body and Paint claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 4:00 pm
Tue 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thu 7:00 am - 4:00 pm
Fri 7:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (320)

My Experience

Thank you!

Likely to Recommend

Repair Quality

I’ve never had an experience like this with an auto body shop! It felt like they really cared about your experience and it showed. My car looked better than it did before! The communication and workmanship was top notch. It helped me so much and it wasn’t a burden but a gift. I will absolutely use only them in the future.

Customer Service

Top notch!

Returned Clean

Likely to Recommend

Repair Quality

I wish someone from Carstar was available to drive me home instead of me having to get an uber, since the rental company told me there were going to be no cars available for me to use (holidays). Otherwise fabulous work and great customer service.

Customer Service

Likely to Recommend

Repair Quality

Great place to work with.

Customer Service

Likely to Recommend

Great job, great customer care.

Repair Quality

Nice work.

Customer Service

Great communication

Returned Clean

Likely to Recommend

Repair Quality

Process was pretty easy and painless. Appreciated the communication and updates. I would definitely go back for repairs. Staff was friendly

Customer Service

Appreciated the Communication and updates given regularly while my car was there.

Likely to Recommend

Repair Quality

Customer Service

great job - we have had several vehicles repaired with very satisfactory results......

Returned Clean

Likely to Recommend

Absolutely

Repair Quality

Professional, kind and efficient! Great job

Customer Service

Staff is very attentive

My Experience

One of the Best in the business in my opinion! Customer service 10/10!!! Professional employees, super friendly and kept me in communication the entire time my vehicle was in the shop! I would recommend this company again! Thank you CS Better Body & Paint for all your hard on my vehicle!

My Experience

You guys went above and beyond! Thank you so much for keeping me updated, and helping with the horrible mess that was in my van. For the last 6 months I'd get started on cleaning it, but would be interrupted mid cleaning and be unable to get back to it. It has helped a lot.

Likely to Recommend

Repair Quality

Amazing!

Customer Service

Awesome!

Likely to Recommend

Repair Quality

Great customer service.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everyone is super kind, and the service and communication are exceptional!

My Experience

Great experience. Business was very communicative and helpful. Highly reccommend, and appreciate.

Likely to Recommend

Great business. Would not hesitate to reccommend.

Repair Quality

Wonderfull people and service!

Customer Service

Both the lady at the front and the manager were awesome to commnicate with, and very helpful. I have two small children and they worked with me on logistics to make my life super easy!

Likely to Recommend

Repair Quality

Communication was amazing, paint job is great, but the door is a little funky

Customer Service

Incredible communication from front desk to everyone included in the work. Friendly, kind, helpful!!

Likely to Recommend

Repair Quality

Being in a Zero Fault auto accident (neither party injured) should be mostly annoying. State Farm sent me to their preferred shop (CarStar), I was skeptical! After meeting the staff and seeing their clean shop, I knew I would not seek a 2nd or 3rd opinion. In hindsight, I should have used my other estimations at a mechanic shop. I still have noise, while turning, like I might be low on power steering fluid. That’s not their job at CarStar. Overall, CarStar did their part very well. Quick once over estimate - part’s took more time to receive than the 2 day repair time-easy drop off- alignment was good- I picked up the vehicle in 2 days. I probably spent a total of 25 minutes at CarStar.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I have gone to Better Body and Paint for a number of years. They have always provided exceptional customer service and high-quality workmanship. Recently I was hit by a vehicle that caused damage to most of the side of my car. They did an amazing job of restoration and completed the work ahead of schedule! I highly recommend them.

Customer Service

Likely to Recommend

Repair Quality

The staff is amazing and friendly. They keep in contact with you every step of the repair.

Customer Service

They were amazing

Returned Clean

Likely to Recommend

Repair Quality

Excellent work, excellent people

Customer Service

Kept me informed as to progress

Returned Clean

Likely to Recommend

Repair Quality

great work yet again!

Customer Service

thumbs up