CARSTAR Better Body and Paint

4.9 (323reviews)
97%
90656 LINK ROAD,  Eugene,  OR  97402
Bot
Shop AssistantSparkles

In operation 22 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Better Body and Paint can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Better Body and Paint claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 4:00 pm
Tue 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thu 7:00 am - 4:00 pm
Fri 7:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (323)

My Experience

CARSTAR was really good to work with they kept me updated frequently and they people I worked with really take pride in there work and wanna make the product as good as possible definitely recommend.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I was able to make an appointment quickly and they had it done within the timeframe given. They helped with my rental arrangement for pick up and everything went very smoothly. Also, big thanks for cleaning it up so nicely!

Likely to Recommend

Great place!

Repair Quality

Nice people, good work, quick turnaround!

Customer Service

Love the receptionist!

Returned Clean

My Experience

Everyone treated us great and were very helpful and friendly and did a great job. Very satisfied thanks. And will highly recommend you.

Likely to Recommend

Repair Quality

Everyone treated us great. The repair was great .Will highly recommend you guys appreciate all you did for us.thank you .

Customer Service

Everyone treated us great. The repair was great .Will highly recommend you guys appreciate all you did for us.thank you .

Likely to Recommend

Repair Quality

They were conscientious and kept me informed. Their estimate was reasonable. They were quick.

Customer Service

Excellent

Returned Clean

Likely to Recommend

These guys stand above the rest of the shops in town!!! Hands down the BEST.

Repair Quality

I am completely satisfied with the repairs!! These guys went above and beyond and the work shows!! I will recommend this place to anyone needing body and paint repair done!!

Customer Service

Customer service was great!! I was informed each step of the way and also given updates frequently on the timeline and progress. Very friendly, honest and sincere in valuing their customers!!

My Experience

My Experience

Loved the service. Very good at keeping you updated on the work. Definitely would recommend.

Likely to Recommend

Repair Quality

Great service.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great experience!! kept constant contact, letting me know everything each step of the way.

Likely to Recommend

Would recommend to anyone that asked

Repair Quality

Vehicle looks like brand new, highly recommend!!!

Customer Service

Great customer service, friendly staff.

Likely to Recommend

I think someone used my car and the clean up was not done.

Repair Quality

I attempted to contact Jensen to tell him about my concerns and didn't hear back. In addition to the previous issues, I am still unable to get the grease off my inner windshield, and I have found areas where wax was not removed and I had to complete it myself. Here are the text comments sent: There was no clean up done in/on/around the right rear door after the work was completed. I did most of the clean up myself. The inside of my windshield was sprayed with something. It is extremely greasy and I've tried dry cleaning it with no luck. I then used water, windex, and alcohol. While it is better than it was, it is still smeared. The most disturbing thing that I found was in the rear hatch. The crew did no clean up in the rear hatch. They also left paperwork scattered around, the plastic cover that the paperwork would go in. There were also buffing rectangles (made by 3M). The most disturbing thing that I found was a couple of receipts, including a gas receipt, in the back hatch area that made me wonder if someone had driven my car.

Customer Service

I was satisfied until I found all the cleanup work, my windshield, left over wax, etc. Given that I reached out and received ZERO response, I am dissatisfied.

My Experience

very courteouse and did a wonderful job , in a timely matter.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

WOULD HIGHLY RECOMEND

Repair Quality

BEST PAINT SHOP IN WILLAMETTE VALLEY THANKS GUYS !

Customer Service

VERY PROFESSIONAL

My Experience

My Experience

Likely to Recommend

Repair Quality

The whole process was efficient and done perfectly. Thank you.

Customer Service

Pleasant and knowledgeable people took good care of my repairs.

Returned Clean

Likely to Recommend

Repair Quality

Very I was very pleased with the work that you did my car looks beautiful thank you Carolyn McDonald

Customer Service