CARSTAR Car Masters Collision Van Nuys
In operation 4 years.
At CARSTAR Car Masters Collision Van Nuys, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Van Nuys, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
GOOD JOB.
Repair Quality - 5.0/5.0 -
good job. so far everything is GOOD.
Customer Service - 5.0/5.0 -
Good C.S.
Returned Clean
My Experience - 5.0/5.0 -
I’m so grateful to have had such a responsible and communicative team repairing my car. I was kept updated on the status throughout the process and felt very cared for. Thank you, the car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was given updates on the repairs regularly, which I appreciated very much.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I like the work they did and the timing was perfect.
Customer Service - 5.0/5.0 -
Quick and easy communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Would have liked more proactive updates on the status of my car. Team was courteous and professionals.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Smooth transition. Easy to deal with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The repair shop did not receive a replacement part (most likely due to ongoing UAW strike). Found a few blemishes on the newly painted front bumper - part of the driver side bumper is sticking out. I believe a clip may have not properly snapped on. Still waiting for the part & also for the blemishes on the bumper to be corrected. I also identified a minor scratch from what seems to be a belt buckle on the passenger side fender. Photos were immediately emailed the same evening I brought my car home from the shop. Thank you
Customer Service - 2.0/5.0 -
Please see comment from question 1
Returned Clean
Likely to Recommend - 5.0/5.0 -
Best experience with a collision shop
Repair Quality - 5.0/5.0 -
Looks great would've preferred a replaced bumper rather than a repair with filler but understandable the insurance preference
Customer Service - 5.0/5.0 -
Easy to contact and very nice and professional
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely give a referral.
Repair Quality - 5.0/5.0 -
Quality of work was excellent, as was your front desk customer service! And they also cleaned the inside of my car, which was an added bonus. I would definitely come back should my car need bodywork in the future!
Customer Service - 5.0/5.0 -
Quality work and great customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and execution of repair
Customer Service - 5.0/5.0 -
Aces
Returned Clean
Likely to Recommend - 0.5/5.0 -
They repaired my door that had a damage, and the scratch at the top they couldn't fix, where is the satisfaction of the client by paying $2500 that took them the same time, to add on, theh returned the platic bottom damaged, I'm waiting for them to replace it. And the manager gives absurd responses, to paint a door they need to paint both of the doors, they insult the intelligence of a person.
Repair Quality - 0.5/5.0 -
Bad work.
Customer Service - 0.5/5.0 -
The manager tried to brainwash us on how they did their bad job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick service. I took my car to get fixed and it was ready that same week. It looked good as new!
Customer Service - 5.0/5.0 -
Workers were professional and friendly