Fix Auto Northridge

4.9 (1,933reviews)
98%
19041 Parthenia Street,  Northridge,  CA  91324
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Shop AssistantSparkles

In operation 7 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/Northridge

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Tesla

Reviews (1,933)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles were returned looking brand new or better than expected. The team receives high marks for proactive and transparent communication, including regular text and phone updates throughout the repair process. Timeliness is a standout strength, as numerous customers highlight that their vehicles were completed ahead of the promised date. Staff are widely described as professional, friendly, knowledgeable, and genuinely attentive to customer needs. Several customers mention going above and beyond gestures such as complimentary car washes, interior detailing, and addressing unrelated issues at no extra charge. A few customers noted minor concerns including a noise from a window, slight alignment issues, an unpleasant odor in the vehicle after pickup, and a missing name plate, reflecting areas customers feel could be further refined.
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"... efficient. The repairs were completed on time, and the quality of the work exceeded my expectations—my car looks as good as new. The staff made the entire ..." Read more
"... body shop. They did an awesome and amazing job—the quality of the work exceeded my expectations. The vehicle looks perfect, the attention to detail ..." Read more
"... excellent. I didnt expect to get my Tesla back so soon. The repair to the bumper and part of the fender is spotless. My damaged wheel looked brand new. I pray I wont ..." Read more
"... they did on my Tesla Model Y. Super fast turnaround, zero hassle, and flawless repair quality. These guys really know what theyre doing — I would ..." Read more
"... quickly, days before the estimated date of completion. The repair look flawless and they even gave the car a wash before pick up. When I mentioned that I was walking ..." Read more
"My car was ready before the schedule time."
"A week early!"
"It was actually Ready a few days before what was initially recommended"
"I was happy to have my car back early than promised."
"It was ready on Monday when it wasnt anticipated until Friday"
"... absolutely kept me informed every step of the way. Their communication was clear, consistent, and proactive, which made the entire experience easy and stress-free. ..." Read more
"I received emails and text messages letting me know where they were in the process every step of the ..." Read more
"Almost daily. Such great communication"
"The repair shop kept me well informed of the process of my repairs when a change was made in the status of the progress. ..." Read more
"Communication from the shop was excellent with regular text updates about the status of my car. Everything was handled very smoothly and professionally."

My Experience

Alex was prompt and professional. 10/10!

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Customer Service

My Experience

Javier and Alex were amazing getting two jobs done and working with the insurance company.

My Experience

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Repair Quality

Thank you! (:

Customer Service

Alex was always very responsive, reassuring, and informative. This made the entire process really easy and comfortable.

Returned Clean

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Overall, aside for the few minor inconveniences, I found the staff very friendly and responsive. Repairs were done fairly promptly. And because staff was so quick to address any of my concerns without argument, I would definitely return or recommend this shop to others.

Repair Quality

The only minor issue was that there were some small scratches to the bumper that were not initially noticed or buffed out until I mentioned it to the staff.

Customer Service

Alex was attentive and polite. He knew who I was whenever I would call, and for most part, he kept me updated on the car and insurance status. Only minor issue was that Alex asked me to come pick up my car on a certain day only for me to later discover that my insurance had yet to send the last added payment for repairs. This was a minor inconvenience in regards to coordinating a ride to and from the shop and delayed pickup by a few more days.

Returned Clean

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Returned Clean

My Experience

Greg and Alex were a BIG help ! 10/10 really happy with the results and work. Will recommend to others

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Returned Clean

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My Experience

Very professional. Excellent finish work

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Returned Clean

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Returned Clean

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Repair Quality

I was pleased with the job until I noticed that my bumper was not put back into place correctly. The fitting was very obvious that the bumper was not latched properly onto the brackets. Also a tiny bubble of the clear coat was on the car. I pointed this out too the man who gave me my keys he said too bring back in whenever and it could be fixed same day.

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Returned Clean

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Repair Quality

Great experience with Fix Auto Northridge. The staff was really nice, helpful, and understanding throughout the whole process. They kept everything easy and I was even able to pick up my car earlier than expected, which was a nice surprise. Really happy with how everything turned out. Definitely recommend this place if you need repairs done on your Tesla!

Customer Service

10/10

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Repair Quality

Knowledgeable - efficients

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My Experience

Gary and Javier are awesome. They kept us updated along the process and finished ahead of schedule.

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Greg and the rest of the team at Fix It Northridge were fantastic - kept me in the loop throughout the process and finished ahead of schedule.

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Great job 👏

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My Experience

Greg Nadzharyan was very helpful in his communication about what needed to be done to complete my repair. He was great throughout the process. He is accessible and spoke to me in terms I could understand. The communication from Fix Auto was great.

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Customer Service

Returned Clean