Chilton Auto Body Burlingame North

4.9 (2,710reviews)
97%
1221 Rollins Road,  Burlingame,  CA  94010
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In operation 14 years.

At Chilton Auto Body Burlingame North, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Burlingame, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 4:30 pm
Tue 7:00 am - 4:30 pm
Wed 7:00 am - 4:30 pm
Thu 7:00 am - 4:30 pm
Fri 7:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla
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Reviews (2,710)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed beautifully and vehicles looked brand new upon return. Communication was a standout strength, with customers appreciating regular text and email updates at every stage of the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of the promised date. A few customers mentioned minor areas for improvement, including occasional inaccuracies in automated status notifications, delays in parts procurement, and isolated concerns about cleanliness and cost transparency - all noted directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"They did an absolute perfect job on fixing my car. They dug deep and recognized some damages that are ..." Read more
"The repairs were spot-on. I couldn't tell where the original damages were except for the slight marking on my tire where I ..." Read more
"Yes, I am very satisfied. The damage area was repaired beautifully."
"... Very strong communication throughout the process. Results were fantastic. My car looks brand new. The car wash inside and out was an excellent touch. ..." Read more
"I was very happy with the quality of the work performed for me on my Tesla Model 3 and with the customer service ..." Read more
"... satisfied Chilton auto body shop, people are very nice they finished the repair earlier of the promised date,the communication are very good always updated me ..." Read more
"Communicative and efficient, finishing ahead of schedule. Great experience!"
"Work done ahead of schedule. High quality craftsmanship. Agreed to store vehicle ..." Read more
"... convinced my car would be ready within several days. But this whole process took over a week. I will seriously consider whether or not to use your ..." Read more
"It was finished later then promised and we had to make special arrangements to pick up."
"I appreciate the quality work you did but the communication and timing were lacking."
"... Body was wonderful! They took my car in right away, communicated with me everyday about the status of my car, and answered all questions I had pertaining to the ..." Read more
"... up-to-date with the progress of the repairs on my vehicle. Ive never had a body shop be so transparent, and so communicative around where and how my car was proceeding to repair. ..." Read more
"Communication was excellent from beginning to end. I felt well informed and was very pleased that the ..." Read more
"Great experience. Very strong communication throughout the process. Results were fantastic. My car looks brand new. The ..." Read more

My Experience

The entire process was fast, actually faster than I expected. My representative Tim N was fantastic from beginning to end , great communication, always kept in the loop, friendly and knowledgeable. My Tesla was even fully charged upon pick up !! Thank you Tin and Chilton Team .

Likely to Recommend

Repair Quality

Great communication and great work, as always. I appreciated especially Chilton being flexible with us on the cost of repairs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Professional and helpful

Repair Quality

Very nice job

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent job, thank you Kevin, excellent service. Will reccomend to friends and family, super happy with Chilton. Kevin is the best.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tin was friendly, knowledgeable, accomodating, and transparent. He made the whole experience stress-free and pleasant. Will definitely go back but hoping I don't.

Likely to Recommend

Great customer service and car looks like new. Will definitely recommend to everyone I know.

Repair Quality

Car looks like new and everything looks intact

Customer Service

Tin was helpful, friendly, and knowledgeable. He made the whole process easy and stress free.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication and very efficient

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very satisfied with the quality of the work that you did and with the excellent customer service and communication you provided. The work was done much more rapidly than I thought it would be and there were no surprises or unexpected additional charges.

Likely to Recommend

Will highly recommend Chilton

Repair Quality

I was very happy with the quality of the work performed for me on my Tesla Model 3 and with the customer service and level of communication. I was also impressed by the how quickly the repair was able to be completed.

Customer Service

Excellent service and communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job and communication!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They are just very good.

Customer Service

They are very good. The repair is excellent, professional, and on time if not done earlier than they estimated. And they are very accommodating.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased that the work was done ahead of schedule

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great service. Would recommend without hesitation.

Repair Quality

Great experience. Very strong communication throughout the process. Results were fantastic. My car looks brand new. The car wash inside and out was an excellent touch. Would recommend and if needed they are my first choice for future work.

Customer Service

Friendly and kept me up to date. I never had to reach out to find out what was happening.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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