CARSTAR City Motors Collision Center

5.0 (876reviews)
99%
516 South Oakley,  Santa Maria,  CA  93458
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Shop AssistantSparkles

In operation 67 years.

At CARSTAR City Motors Collision Center, we focus on delivering the best in auto body repairs by staying up-to-date with modern technology, performing consistently high quality work, and providing personalized service. As a collision repair shop, our trade is fixing cars after accidents, but our business is just as much about helping people. From handling every aspect of your insurance claim to delivering your car when it’s finished, our services are meant to make your life easier.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Jeep
Kia
Ram
Tesla

Reviews (876)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or showroom-ready upon return. The team receives high marks for professionalism, friendliness, and going above and beyond. Communication is a standout strength, with customers appreciating daily text updates and proactive outreach throughout the repair process. Timeliness is frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. Complimentary interior and exterior cleaning is a recurring positive surprise. A few customers noted occasional delays or minor follow-up items needed post-repair, as mentioned in their feedback, but overall satisfaction remains exceptionally high across the board.
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"Amazing work! The paint job on my truck came out flawless. Great attention to detail, fair pricing, and excellent customer service. ..." Read more
"... time bringing my BMW to them and every time it is always a quality experience. Staff is professional and friendly. Work is always completed in a timely manner. Job ..." Read more
"Excellent workmanship and great customer service! My truck looked new again! Thank you."
"... was dropped off on Monday and ready by Thursday. The work was perfect and I appreciate the interior detailing." Read more
"Carstarcity Motors did an excellent repair in a timely manner and made all arrangements for a rental car. Their friendly staff made this ..." Read more
"They did a great job of getting my vehicle done quickly and before original quoted timeframe."
"My car was ready before the expected completion date. I am very happy with the outcome."
"Amazing communication"
"Way sooner than expected. Amazing job too!"
"They did a good job on the repair and were finished much faster than I anticipated. Very professionally run shop. What more can you ask I highly recommend CARSTAR ..." Read more
"The communication and customer service was amazing and easy. I appreciate the transparency. It is very difficult ..." Read more
"received a text everyday informing me that the job was on tract."
"As mentioned in my previous comments, the kept me updated and did so with the upmost professionalism. They've gained my trust"
"Automated alerts that kept me updated on the status of my vehicle"
"I am impressed with their communication with me an my insurance company. They couldn't have made the repairs to my any easier"

Likely to Recommend

Repair Quality

Great and very fast service

Customer Service

Excellent customer service

My Experience

Likely to Recommend

Repair Quality

FANTASTIC EXPERIENCE EVERY TIME!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great job. Jeremy and other staff restored my Highlander

Customer Service

Returned Clean

My Experience

Thank you for an overall positive experience. I truly appreciate all your assistance throughout the process and will definitely be recommending your business to others.

Likely to Recommend

Repair Quality

Excellent communication throughout the entire process. Friendly staff and overall positive experience, would highly recommend for any repair needs.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

I am completely satisfied with the finished work, also with the entire process. I was kept informed with the updated time line. I was also made aware of mechanical concerns they had that needed to be addressed. I will be telling everyone I know who needs autobody repair work to contact Carstar City Motors for a fair and honest job done

Likely to Recommend

Repair Quality

All of the people there made sure I was taken care of. From driving me to the car rental agency, to explaining in detail what work that would be done. Even explaining work that needed to be done ASAP on my suspension system. I'm very grateful for this heads-up to a serious problem. That is now being taken care of 💗

Customer Service

All of the people there made sure I was taken care of. From driving me to the car rental agency, to explaining in detail what work that would be done. Even explaining work that needed to be done ASAP on my suspension system. I'm very grateful for this heads-up to a serious problem. That is now being taken care of 💗

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Having this website really helped know how long it would take to get my car another thing is the fast response when I called to ask about my car

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Jeremy kept me informed about the proper progress. My car was completed as promised and very timely. The quality of work was outstanding. I highly recommend CarStar City Motors of Santa Maria to anyone who needs auto body repairs. 5 STARS out of 5 STARS!

Likely to Recommend

Recommend to anyone

Repair Quality

Quality work- pride in craftsmanship

Customer Service

Jeremy kept me informed on my vehicles progress. The repair was delivered as promised

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Awesome service! Easy and great experience! You guys need to advertise more. In my driving experience this is probably my 25th time having to go to an auto body shop. This was by far one of the easiest experiences I’ve ever had. Roxy had a little attitude with my wife on pick up day which wasn’t cool at all, but I’ll still recommend you guys.

Likely to Recommend

Repair Quality

Carstar/city Motors did an excellent repair in a timely manner and made all arrangements for a rental car. Their friendly staff made this an easy, painless experience and highly recommend them to others. Thank you.

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

CARSTAR City Motors will always be my go-to for any type of body work and repairs. They always do an amazing job and go out of their way to provide excellent and timely service. Can’t recommend them highly enough!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My experience with CARSTAR has been stellar. Jermey kept me updated through the process. I would definitely recommend CARSTAR to any of my friends or family. Thank you for a great experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean