Kaizen - Santa Maria

4.9 (2,542reviews)
98%
1104 West Betteravia Rd,  Santa Maria,  CA  93455

In operation 44 years.

We are the largest and most successful collision repair facility in the area. We are a premium quality auto body repair center designed and built with the express purpose of providing high-quality, cost-effective body repairs and painting to you, our customer. We are known for leading the industry in technological advancements and quality customer service. Our policies and standards are designed to provide you, our guest, with the best, most competent, courteous and professional service in the industry. Modern facilities, advanced equipment, craftsmen who care, factory-matched paint, and our satisfaction guarantee, all add up to satisfied customers. Let the experts here at Mainline Autobody help to provide you with satisfaction and peace of mind.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Kia
Nissan
Subaru

Reviews (2,542)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as making vehicles look brand new. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Many noted their vehicles were completed ahead of schedule, reflecting strong timeliness. Complimentary car washes and vacuuming were frequently highlighted as a thoughtful bonus. A small number of customers noted minor issues such as paint touch-ups, part delays, or incomplete work, reflecting areas customers felt could be refined further.
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"... experiences Ive ever had with Kaizen. From start to finish, the entire process was smooth, professional, and stress-free. The team was incredibly helpful, communicative, ..." Read more
"... were very punctual throughout the entire process. The quality of the work was outstanding. Thank you, Kaizen Automotive Center, for a tremendous ..." Read more
"The team at Kaizen is top notch. They work together collaboratively and really listened to my input. ..." Read more
"... while work was being completed was impressive, and the work was completed ahead of schedule. The car looked great after the work." Read more
"The vehicle was completed on time exactly as promised. Kaizen followed through on their timeline, which ..." Read more
"Promised Monday, finished the Wednesday before, five days early"
"My truck was ready as they promise"
"Excellent communication and I like that they do text notifications."
"The shop did an excellent job keeping me informed throughout the entire repair process. Communication was clear, ..." Read more
"... again. The repairs were done in a timely manner. Great communication and always kept me updated with the status of the repairs." Read more
"Kept me informed every step of the way"
"They provided me with daily updates. And had my vehicle ready as scheduled."

Likely to Recommend

Repair Quality

Customer Service

My Experience

The repair was done quickly, and to my satisfaction. Your employees are really top - notch.

Likely to Recommend

Would absolutely recommend to friends and family.

Repair Quality

Kaizen was very efficient in getting my problem solved. The paint matched perfectly.

Customer Service

Kaizen was very efficient in getting my problem solved.

Returned Clean

My Experience

Fantastic experience. The whole team deserves a raise!

My Experience

Andres was incredibly helpful and explained the process throughly. I was beyond impressed with how clean the shop was. True professionals

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Brando, Jose, Sergio and the Paint team were all amazing. Andres Sanchez kept me updated through the whole process as well as Tobin Flamm

My Experience

Excellent 👍

Likely to Recommend

I would recommend family and friends .

Repair Quality

From the time we dropped off our car to the time we picked it up .Customer service was outstanding,communication was excellent,car was done on a timely manner and a little earlier .Over all an amazing experience 10/10!

Customer Service

Outstanding

My Experience

I am completely satisfied with the service I received and if needed in the future I will use your services again and recommend you.

Likely to Recommend

Repair Quality

They were great

Customer Service

My Experience

I can truly say that, my elderly mother was given great public service and staff was so kind and patient to her. Also, the staff was very knowledgeable and was great to be able to speak directly to my mom who is Spanish-speaking only. Great team this shop has.

Likely to Recommend

Repair Quality

Customer service was excellent

Customer Service

Returned Clean

My Experience

Andres is excellent at his profession, and takes authentic pride in serving his customers! Perfect work is very normal for this auto repair business!

Likely to Recommend

Repair Quality

Andres was extremely proficient, efficient and caring. Will recommend him & Kaizen to anyone!

Customer Service

Returned Clean

My Experience

This is my third time using your shop and as always “great service and best of all excellent experience, very very satisfied, thank you so much for an excellent service.

My Experience

Likely to Recommend

Repair Quality

Just got it back, ask me in a couple weeks! So far very satisfied!

Customer Service

Greatest

Returned Clean

My Experience

Great communication through out, and amazing service will recommend Kaizen-Santa Maria

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great service

Customer Service

My Experience

Great job!

Likely to Recommend

Repair Quality

Great job! Excellent services!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great service overall. Awesome and plesent customer service. Edwin and Jason took care of me.

Likely to Recommend

Repair Quality

Customer Service

Specifically Jason and Edwin

My Experience

The fast and efficient team once again saved the day.

Likely to Recommend

Sure would.

Repair Quality

Jason left me with a big smile. He and his team deserve a raise!

Customer Service

Same day repair. A true professional. Jason and the whole crew deserve a raise.

Returned Clean