Custom Craft Auto Body Inc

4.9 (1,010reviews)
98%
1021 S Blosser Rd,  Santa Maria,  CA  93458

In operation 34 years.

Custom Craft Autobody is a family owned auto repair business that has been serving the community since 1992. We have grown to a three-store company serving the whole central coast. Our goal is to provide high-quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • On-Site Car Rental - Enterprise®
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,010)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the quality of repairs, frequently noting that vehicles were returned looking better than before or as if nothing had happened. The shop receives strong praise for proactive communication, with many customers appreciating regular phone and text updates throughout the repair process. Timeliness is a recurring highlight, with numerous customers pleasantly surprised that their vehicles were completed ahead of schedule. Customers also frequently commend the added touch of vehicle cleaning upon return. A few customers noted areas for improvement, including inconsistent update frequency mid-repair and isolated concerns about vehicle cleanliness upon return, as mentioned directly in their feedback.
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"Very good service, loved the way they kept calling to keep me updated with my truck service and the ..." Read more
"Very satisfied with work performed they got rid of the rust on my roof and kept me informed with ..." Read more
"Very fast , efficient, communicative, very nice and loving to my situation"
"I was so very pleased !!! All my friends were very impressed with the quality of repairs. I wouldnt use any one else"
"My car was in good hands, the repairs were excellent and fast , the office staff was awesome, they were friendly and I greatly ..." Read more
"Great customer service. The repair on my car was done faster than expected. They were great on following up with updates on ..." Read more
"was done earlier"
"Earlier than expected"
"Ready earlier in day than promised"
"It was done earlier than I expected"
"... Craft did a great job on my vehicle and they were amazing about communication and giving regular status checks to us about our vehicle." Read more
"... on my car was done faster than expected. They were great on following up with updates on the car." Read more
"Thank you all! Great communication from front office Thank you for going above and beyond to clean the inside of ..." Read more
"Excellent service and good communication."
"... being worked on. When it was finally being worked on, I had to call to check in on the progress of my car." Read more

Likely to Recommend

Repair Quality

Everything turned out very well

Customer Service

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Repair Quality

Very fast , efficient, communicative, very nice and loving to my situation

Customer Service

Returned Clean

My Experience

Thank you all! Great communication from front office Thank you for going above and beyond to clean the inside of the car!

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My Experience

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Returned Clean

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Returned Clean

My Experience

Everything well done

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Repair Quality

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Everything looks great

Returned Clean

My Experience

Thank you so much!!!job well done…

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Repair Quality

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Returned Clean

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Repair Quality

you guy did a great job and best yet you cleaned my pickup truck inside and out. Thank you very much.

Customer Service

I would give you guys an 11 if I could

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Repair Quality

Thank you Lucy, you got our vehicle done on the time promised. We are very pleased with the work too!

Customer Service

Returned Clean

My Experience

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Returned Clean

My Experience

amazing job

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Returned Clean

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Wire to the door was disconnected on side door. Inside of the vehicle was left dirty!! You can see dirt finger prints on my cloth rooftop

Customer Service

Returned Clean

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Returned Clean

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My Experience

Great work!

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Returned Clean

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Definitely recommend

Repair Quality

Very satisfied with work performed they got rid of the rust on my roof and kept me informed with constant updates and at the end of the day repairs were cheaper than what I was quoted very happy with their work!

Customer Service

Service was excellent

Returned Clean

My Experience

My car was in good hands, the repairs were excellent and fast , the office staff was awesome, they were friendly and I greatly appreciated the communication during the whole process