Kaizen - Lompoc

4.9 (1,500reviews)
99%
501 N 8th St,  Lompoc,  CA  93436
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In operation 16 years.

Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
Scion
Toyota
Call
Email

Reviews (1,500)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, professional, and exceeding expectations. Many noted their vehicles looked brand new upon return, often cleaner than when dropped off. Communication was a standout strength, with customers appreciating proactive text, email, and phone updates throughout the repair process. Timeliness was another highlight, as vehicles were frequently completed ahead of schedule. A few customers noted minor improvement areas, such as ensuring all repairs are fully complete before notifying customers of vehicle readiness, and providing more proactive updates without requiring follow-up calls. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"I feel like my car was in the best hands. Very professional and thorough. I was very impressed with the service I received. Im extremely happy and ..." Read more
"... service and professionalism from start to finish. The work itself was phenomenal! I will NEVER look anywhere else for body repair work. This shop and ..." Read more
"Very professional and payed attention to all details , they also cleaned out my car a little which was ..." Read more
"Staff is friendly, efficient and thorough. Their coordination with the insurance provider was seamless. Work was ..." Read more
"Quality of work was great, staff was helpful and kind and work was done in a timely manner. Would recommend ..." Read more
"... through the whole process. Excellent service and repairs were done sooner than expected. Very happy with the amazing service!!" Read more
"... explanation of services were clear and easy to understand, the job got done faster than quoted, and best of all, the repairs were effing amazing! Transportation ..." Read more
"Our vehicle was ready a week earlier than expected. Nice job!"
"... employees were nothing less than premium service with me. My car was done 3 days early and they came and picked me up so I could get my car back before ..." Read more
"Ensure all repairs are complete before notifying customer that vehicle is ready. There were several repairs still needed ..." Read more
"... up so I could get my car back before the weekend. I love the text communication with each stage my car was at. My car looked great when I got it. Washed ..." Read more
"... repair like this done and you made it smooth and fast. Customer Service was spot on, explanation of services were clear and easy to understand, the job got done faster ..." Read more
"Great communication and the car looks like nothing ever happened. Very happy with my experience at this shop."
"They let me know every stage of the vehicle completion, which I really like"
"I had to repeatedly call for updates."

My Experience

Great job great service thanks for your hard work and great communication

My Experience

They finished my vehicle a day ahead of schedule. They also got me a discount with my insurance 10 out of 10 would definitely will recommend to a family member or friend.

My Experience

Alex and Martha were awesome! They made this whole process easy and my car looks exactly like it did before the accident! 100% satisfied with my car and customer service, y’all rock!

Likely to Recommend

Repair Quality

The car looks wonderful. It looks brand new. Doesn't look like anything was done to it. You guys did a great job thank you

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The customer service was excellent from start to finish. The team kept me well-informed throughout the entire repair process and made everything completely stress-free. Thank you for the great work!

Likely to Recommend

Repair Quality

Exelente trabajo

Customer Service

Buen trabajo

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Truck was supposed to be ready 2-3 days. Because wrong part was received and delayed receipt of another part it took about 3 weeks to repair. I'm satisfied with the work done. Job was done well. The wrong part could have been noticed before all parts were received and that would have reduced the repair time

Likely to Recommend

Repair Quality

Customer Service

Would have liked more proactive texts or calls on status

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great workmanship and very friendly service.

Likely to Recommend

Repair Quality

There were some specs of white paint left on different places,the hood ,the door on the drivers side.on the roof of the car. S

Customer Service

There were some specs of white paint left on my car

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alex was very helpful and explained what was going on. Our car looks great and we are happy to be driving our car again. We would recommend Kaizen to our family and friends. Thank you🤗

Likely to Recommend

Definitely

Repair Quality

I’d like to thank Alex for helping us out. He made everything easy for us to understand. Our car looks great and the timing of fixing it up was great thank you Kayson for making our car look great again.

Customer Service

GREAT

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We very happy with the work! Thank you for doing a great job!

Likely to Recommend

Repair Quality

We really like the job you did , Thank you!

Customer Service

Thank you for a great job

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks amazing. You all did a wonderful job. Thank you for your work and dedication!

Likely to Recommend

Repair Quality

Excellent service and repairs! Thank you :)

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I had a very good experience from the start. Everyone kept me up-to-date. The service was quick and easy. My car looks great. I couldn’t be more happy.

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