Kaizen - Buellton

5.0 (1,412reviews)

99%

(805) 688-4896

132 Easy St., Buellton, CA 93427

99%

See Photos

132 Easy St.
Buellton, CA 93427

Get Directions Website Email

About Kaizen - Buellton

See Photos

132 Easy St.
Buellton, CA 93427

Get Directions Website Email

In operation 16 years.

Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

GM Basic

Honda

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Website

Reviews (1,412)

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Rating

1,223 Customers Rated

5 Stars

80.2% Complete

(1133)
4 Stars

4.3% Complete

(61)
3 Stars

0.9% Complete

(13)
2 Stars

0.4% Complete

(5)
1 Star

0.1% Complete

(2)
< 1 Star

0.6% Complete

(9)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous repairs completed ahead of schedule. Customers also appreciate complimentary car washes and interior cleaning. A few customers noted areas for improvement, including more accurate initial estimates, occasional delays in scheduling, and attention to finishing details such as paint imperfections.

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Service Quality
Timeliness
Communication

"Great friendly staff. Everyone was so welcoming. The work they did on my vehicle is amazing. I was kept up-to-date on the progress with text messages, ..." Read more

"... Incredible customer service, clear communication, and the body repair on my car is perfect!" Read more

"Excellent, professional and competent. Competence"

"My vehicle looks brand new! I am so impressed by the quality of the repair. You can tell the repair ..." Read more

"... a small dent repair on a older custom paint job. They matched the paint color perfectly and the clear coat was perfect. Great job by everyone involved in the repair." Read more

"They completed the repairs a week earlier than estimated work was done Professional they even washed in detailed ..." Read more

"It was ready earlier than originally quoted - which was a great surprise!"

"Excellent work, very easy to work with. Finished much faster than expected. Wouldnt go any where else."

"... to be 3 days..Was expecting to have to rent a car..they finished it in one day!!" Read more

"... initial phone call to the estimate right through to delivering the repaired vehicle a day ahead of schedule. Probably the best experience Ive ever had with an ..." Read more

"Great communication skills regarding my car consistent updates via text and phone calls when needed"

"Their communication with me was very thorough and they were very pleasant to work with."

"... efficient, knowledgeable, and incredibly helpful. They took the time to answer every question and made sure I understood each step of the process." Read more

"Nunca me llamaron para decir el avance, yo tenía que estar llamando para preguntar, pero ..." Read more

"They were helpful. But getting back to me to set a repair date - they were a bit slow."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication