Caliber - Lompoc

4.9 (2,894reviews)
95%
1025 W. Laurel Ave,  Lompoc,  CA  93436
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,894)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs described as flawless, professional, and restoring vehicles to like-new condition. The team received high marks for proactive communication, including daily text updates that kept customers informed and stress-free throughout the repair process. Timeliness was a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. The friendly, knowledgeable, and courteous front office staff were frequently highlighted for making the overall experience smooth and welcoming. A few customers noted areas for improvement directly from their experiences, including occasional paint imperfections, minor overlooked repairs, and isolated communication gaps near pickup time, but these were far outweighed by the overwhelmingly positive feedback received.
AI-Generated from reviews written in the last 12 months
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"... waste any time being picked up and driving back. Overall, I'm beyond satisfied with the level of service they provided and would definitely go back." Read more
"... friendly staff. First impressions are important. The bodywork was fantastic like the accident never happened. It was also very prompt. I had my car back in less ..." Read more
"... desk clerks at both the Santa Maria and Lompoc were. Immaculate job and customer service. Will be my go to place whenever I need professional ..." Read more
"Excellent workmanship! Project repair of Prous after colliding with a deer was finished before the anticipated time! ..." Read more
"... are what would expect from a high end body shop. You cant tell from the body work of finish that there was ever an issue. Flawless." Read more
"Work was completed earlier than estimated and looked new."
"Great service was told repair would take 2 weeks and the finished it in half the time"
"Competed much earlier than expected"
"Everything was AMAZING! My vehicle came back repaired earlier than expected, the staff and customer service was outstanding. Even ..." Read more
"... to kaizen and got it done within 2 days and here its taking more then 2 weeks for lesser damage" Read more
"Really great customer service! They kept me informed throughout the entire repair process, including when the parts were arriving, the day they ..." Read more
"Very professional. Friendly. Daily notification and updates. No stress drop off and delivery. Quick and fast. Exceeded my expectations"
"... the status on my vehicle on top of calls. They were very communicative and did a fantastic job in explaining to me the repairs and the estimates!" Read more
"... telling me what process the car was in at the time but at the very end when it was getting close to pick up communication kind of fell apart and I had to initiate ..." Read more
"Office staff is friendly, competent efficient and very good at managing expectations."

My Experience

Thank you thank you thank you. Great work. Professional, kind, competent. Marco was patient and took the time to explain the job and answer all my questions. Workers did a fabulous job fixing my front aid. I couldn’t be more pleased. I have already recommended you to friends and kneighbors. Caliber in Lompoc is a terrific company.

My Experience

My Experience

They did an excellent job in a timely manner. Excellent customer service skills! Would definitely recommend them!

My Experience

The shiny paint on my Volt’s roof and hood made the car look newer than when it was purchased 10 years ago at age 3.

My Experience

Quick and courteous. A pleasure to do business with.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was friendly, professional, and kept us informed throughout the entire process. From start to finish, this was an excellent experience. No one wants to deal with the stress of a car accident, but the entire team made the process as smooth and easy as possible. We truly appreciated the care, communication, and support we received every step of the way. Thank you all!

My Experience

After repair, it looks like new. Great job with awesome communication along the way. Worked well with my insurance for completion two days ahead of schedule. Thank you Caliber!!

My Experience

My Experience

My Experience

The updates were great! They made everything super fast and simple!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The service was great the people were great Thank you 👍

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Al my questions and concerns were addressed with competency and the understanding of how stressful my situation was. The job looks just like new and Monique was fantastic in explaining everything and keeping me updated.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Customer service was great! Stayed in contact throughout the entire process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

This was my second time going through Caliber and both times they did an excellent job. They made a stressful situation easy and bearable. They even went out of their way to help with a rental car situation when they didn’t have to. Thanks for everything.

My Experience

The work was done quickly the professional shown by the staff was top notch. They kept me informed every step of the way..

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful service from the front office to the techs. Got my vehicle back to me super quick. Great communication

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Marcos and his team and over the top professional. I have used their shop twice and both times it was smooth sailing...

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