CARSTAR Creative Auto Body

4.8 (1,407reviews)
97%
409 E 1st Ave,  Roselle,  NJ  07203
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In operation 15 years.

Carstar Creative Auto body is a family owned auto collision repair business that has been serving the community since 1997. Our goal is to provide high quality collision repairs from autos , suv and truck collision repair, digital frame straightening, Glasurit waterborne refinishing , and mechanical repair on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We handle all details from towing, local pickup and drop off , rentals, and all aspects with the insurance companies making it a smooth worry free transaction.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:30 am - 5:00 pm
Tue 8:30 am - 5:00 pm
Wed 8:30 am - 5:00 pm
Thu 8:30 am - 5:00 pm
Fri 8:30 am - 5:00 pm
Sat 8:30 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
Tesla
Call
Email

Reviews (1,407)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or showroom condition upon return. Communication was a strong highlight, with regular email and phone updates keeping customers well-informed throughout the repair process. Timeliness was frequently commended, as repairs were often completed ahead of the estimated date. Customers appreciated the professionalism, transparency, and attentiveness of the staff. A few customers noted areas for improvement, including more proactive updates without needing to follow up, payment option flexibility, and occasional delays due to parts availability. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... Not only did the damaged side look brand new, but the entire car was spotless, polished, and looked almost showroom condition. I was extremely happy with the professionalism, ..." Read more
"... quality of the work on my Tesla was outstanding — the paint match and finish look brand new. They even returned the car detailed, which I truly appreciated. Fast, precise, and stress-free ..." Read more
"The work was done shard of schedule and the car looks like new. I was very satisfied with the work and the speed in processing the paperwork. I would ..." Read more
"... communicated clearly throughout the process, and the quality of the repair was excellent. The paint matched perfectly, and the car looks like new again. They finished ..." Read more
"Work came out as good as showroom - would never know there was damage"
"... What impressed me even more was the turnaround time. They completed the repair nearly a week ahead of the estimated date and called me as soon as the car was ready, which ..." Read more
"Almost a week early! Cant complain there!!"
"It was completed two days ahead of the estimated completion date."
"Car was repaired as promised and delivered back a day earlier than committed. They kept me informed throughout the repair process. Definitely recommend ..." Read more
"... keeps your informed as the repairs progress. Lastly, they completed the job on schedule. It was actually 1 day before what I was originally told. I have nothing but good ..." Read more
"... good as the it did the day I purchased it. Secondly, the communication is top tier. The team keeps your informed as the repairs progress. Lastly, they completed the job on schedule. It was ..." Read more
"... spotless, polished, and looked almost showroom condition. I was extremely happy with the professionalism, communication, service quality, and timeliness of the entire experience. I would ..." Read more
"Carstar provided daily updates to keep me informed of the progress of repairs."
"... a great experience, everything went smoothly and I appreciate the constant updates about my car! Thank you to Carstar for being so helpful and making ..." Read more
"more updates without me needing to ask would have been nice"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience with CARSTAR! From the beginning, the team was professional, helpful, and kept me updated throughout the entire repair process. They did an excellent job repairing my car, and I was very impressed with the quality of the work. I also really appreciated their communication and support, especially with the rental car arrangements. My car looks great, and I’m very happy with the final result. Thank you to the entire CARSTAR team for taking such good care of my car and making the whole process as smooth as possible. I highly recommend CARSTAR to anyone who needs quality auto body repair and excellent customer service!

Likely to Recommend

⭐⭐⭐⭐⭐ Excellent experience with CARSTAR! The entire team was professional, friendly, and very helpful throughout the repair process. They kept me updated on my car and did a great job with the repairs. I also really appreciated their help with the rental car. My car looks great, and I’m very happy with the final result. Thank you, CARSTAR, for taking such good care of my car. I highly recommend them!

Repair Quality

⭐⭐⭐⭐⭐ Excellent experience with CARSTAR! The entire team was professional, friendly, and very helpful throughout the repair process. They kept me updated on my car and did a great job with the repairs. I also really appreciated their help with the rental car. My car looks great, and I’m very happy with the final result. Thank you, CARSTAR, for taking such good care of my car. I highly recommend them!

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Truly appreciated the courteous and professional support exhibited throughout the repair process. Helder was particularly helpful in explaining the process of both claims and the repair work in detail.

Likely to Recommend

Repair Quality

Received courteous and professional treatment during the whole process of repairing my car. Helder was exemplary in communicating every step of the process. Very pleased with his work!

Customer Service

Very pleased with the courteous and professional treatment provided by Helder. Explained every step required in the repair and a timetable for completion.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Firstly, my Model Y looks amazing. It looks as good as the it did the day I purchased it. Secondly, the communication is top tier. The team keeps your informed as the repairs progress. Lastly, they completed the job on schedule. It was actually 1 day before what I was originally told. I have nothing but good things to say.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would recommend Carstar to anyone for their auto body repair

Repair Quality

The repair work was excellent.

Customer Service

The work was done shard of schedule and the car looks like new. I was very satisfied with the work and the speed in processing the paperwork. I would gladly recommend them for any auto body repair.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Carstar team was great got my car back like new

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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