CARSTAR Premier Auto Body

5.0 (363reviews)
100%
41 TULIP STREET,  Passaic,  NJ  07055
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Shop AssistantSparkles

In operation 8 years.

Welcome to CARSTAR Premier Auto Body, your go-to auto body shop nestled in the heart of Passaic, NJ. We're not just any auto body shop; we're a local beacon of excellence in collision repair services. Our mission is to provide unparalleled service and craftsmanship that you can trust, making your car look and feel like new again. At CARSTAR Premier Auto Body, we believe in going the extra mile for our customers, and it shows in every repair we undertake. What sets us apart? Our unique lifetime warranty on all repairs. Yes, you heard that right! We're so confident in the quality of our work that we offer a lifetime warranty, giving you peace of mind that your vehicle is in the best hands. But that's not all. We've revolutionized customer service with our state-of-the-art system, providing real-time updates via text and email about your repair status. This transparency and convenience mean you're never in the dark about your vehicle's progress.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 1:00 pm
* Holiday hours may differ.

Reviews (363)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and attentiveness throughout the repair process. Proactive communication via text updates was frequently highlighted as a standout feature, keeping customers informed every step of the way. Many customers were pleasantly surprised by early completion of repairs, exceeding their timeline expectations. Vehicle cleanliness upon return, including interior detailing and exterior washing, was an unexpected bonus that delighted many customers. A few customers noted minor areas for improvement, such as clearer upfront communication about card payment surcharges, and occasional minor finish issues, reflecting direct customer feedback rather than systemic concerns.
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"... seamless. My car came back looking brand new, and the quality of their work exceeded my expectations. I truly appreciate the care, attention to detail, ..." Read more
"... text updates on the progress of the repairs. The repairs done on my car made it look brand new and they matched the paint color perfectly. The customer ..." Read more
"... truly went above and beyond what I expected. The quality of their work is outstanding — my car looks brand new! I really appreciate the care and attention they ..." Read more
"They did they thing on my car fixed it perfectly and was done on the time they provided and cleaned my car so great I was like is that my ..." Read more
"Super satisfied with all the work! Car looks brand new like if it just came out the dealer! Thanks for everything!"
"My vehicle was ready earlier than expected, which made me very excited after using a rental for three weeks. ..." Read more
"They did a fantastic job on my vehicle and they even completed the work faster than expected. I will absolutely recommend them to everyone I know."
"Yes !! Done a couple days sooner !! And Done Well !!🌟🌟🌟🌟🌟"
"... through picking up the car. Great customer service and car was ready one week ahead of original delivery date." Read more
"Excellent workmanship and customer service. Repairs were completed ahead of time"
"Great communication at all times"
"CARSTAR is the Whole Package !! From a pleasant greeting upon the Drop off to the Updates of the Progress . And then my car was Repaired like ..." Read more
"Top notch work, great communication, and my car was ready even before the promised date."
"... repairs were done within in the time the allotted. I received text updates on the progress of the repairs. The repairs done on my car made it look brand new ..." Read more
"... complain. My problem was resolved in a timely matter. Communication was on point and clear." Read more

My Experience

Daniel and the team at CARSTAR PREMIER AUTO BODY did an excellent job on my 2021 Chevy Silverado. Contacted me through every process and made me feel at ease during this stressful situation. Am coming back as a regular customer for all my auto repair and upgrade needs. Highly recommend 👍🎉

Likely to Recommend

Repair Quality

Daniel and the team at Carstar took care of me for my auto repair needs and have earned a new customer. Excellent job on my 21 Chevy Silverado 1500 couldn’t me more happier

Customer Service

Returned Clean

Likely to Recommend

It was clean

Repair Quality

The passenger side of the vehicle the stripes need some more clip , I don’t know if I am using the right word and the front lower part of the vehicle the rubber I am not satisfied with it, my son in law supposed to bring it back but because he can’t find the time

Customer Service

I have no problem with customer service any questions I ask I get answers

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Dan and team were excellent!

My Experience

Very satisfied with how the car came out, looks and feels good as new.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I had a great experience with CARSTAR Premier Auto Body from start to finish. The team was professional, friendly, and kept me informed throughout the entire repair process. My Toyota was repaired beautifully, and the quality of the work exceeded my expectations. They made the whole experience as smooth and stress-free as possible, and my car looks like new again.

My Experience

Very satisfied will recommend 100% from the beginning to the end every very friendly and helpful

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Reliable

Customer Service

Accommodating

Returned Clean

My Experience

I had a wonderful experience for body shop .The owner was super friendly and nice person and he did amazing job fixing my car .My ca looks fantastic . Thanks for the great service .

Likely to Recommend

Repair Quality

They were great at fixing my car and efficient as well

Customer Service

Likely to Recommend

I absolutely will be recommending them to everyone I know.

Repair Quality

They did a fantastic job on my vehicle and they even completed the work faster than expected. I will absolutely recommend them to everyone I know.

Customer Service

They were very helpful and friendly.

Returned Clean

Likely to Recommend

Repair Quality

great service - good vibes :)

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Super service, very friendly staff and team, very accommodating, highly recommend.

Customer Service

Returned Clean

My Experience

Excellent experience all around - professional, responsive, communicative and fantastic quality of work.

My Experience

They did a great job in recovering the damage on my car. Very satisfied.

Likely to Recommend

I would definitely recommend to everyone who needs that kind of service.

Repair Quality

They just dis an amazing job in my car. They took care of everything. I just had to handle the key and wait. I’m beyond satisfied with the result. Thank you.

Customer Service

Perfect. They just handle everything.

Returned Clean

Likely to Recommend

Repair Quality

They did they thing on my car fixed it perfectly and was done on the time they provided and cleaned my car so great I was like is that my car lol. They are really great I’ll definitely go to them again. I’ll definitely give them 5stars if they had a 10star I would give them that.

Customer Service

Definitely satisfied

Returned Clean

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Repair Quality

Customer Service

Likely to Recommend

Absolutely 100 % will recommend this place with my eyes closed

Repair Quality

Excellent job

Customer Service

No complaints, beautiful work

Returned Clean