CARSTAR Premier Auto Body

5.0 (391reviews)
100%
41 TULIP STREET,  Passaic,  NJ  07055
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Shop AssistantSparkles

In operation 8 years.

Welcome to CARSTAR Premier Auto Body, your go-to auto body shop nestled in the heart of Passaic, NJ. We're not just any auto body shop; we're a local beacon of excellence in collision repair services. Our mission is to provide unparalleled service and craftsmanship that you can trust, making your car look and feel like new again. At CARSTAR Premier Auto Body, we believe in going the extra mile for our customers, and it shows in every repair we undertake. What sets us apart? Our unique lifetime warranty on all repairs. Yes, you heard that right! We're so confident in the quality of our work that we offer a lifetime warranty, giving you peace of mind that your vehicle is in the best hands. But that's not all. We've revolutionized customer service with our state-of-the-art system, providing real-time updates via text and email about your repair status. This transparency and convenience mean you're never in the dark about your vehicle's progress.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 1:00 pm
* Holiday hours may differ.

Reviews (391)

Customers say
Overall Customer Satisfaction
Customers consistently praise CARSTAR Premier Auto Body for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text updates and being kept informed at every stage. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of the estimated date. Customers also frequently mention the added touch of receiving their vehicles freshly washed and detailed. A few customers noted minor issues upon vehicle return, though the shop addressed these promptly. Overall, the overwhelming majority of customers express strong satisfaction and willingness to recommend the shop.
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"... seamless. My car came back looking brand new, and the quality of their work exceeded my expectations. I truly appreciate the care, attention to detail, ..." Read more
"... text updates on the progress of the repairs. The repairs done on my car made it look brand new and they matched the paint color perfectly. The customer ..." Read more
"Super satisfied with all the work! Car looks brand new like if it just came out the dealer! Thanks for everything!"
"... recommended by my insurance company and I must say I was impressed with the high quality of work, quick turnaround time and the professionalism of the ManagerOwner ..." Read more
"Great customer service, personal attention, they explained everything thoroughly and had a quick turnaround. I would definitely come back here for more repairs."
"Vehicle was ready a couple of days before estimate date."
"Yes they were done almost a week ahead of time."
"My vehicle was ready 4 days earlier than estimated"
"... through picking up the car. Great customer service and car was ready one week ahead of original delivery date." Read more
"Excellent workmanship and customer service. Repairs were completed ahead of time"
"Great communication at all times"
"Carstar maintained crystal clear communication regarding the progress of the time to complete the final goal !"
"Kept me updated throughout the whole process"
"Top notch work, great communication, and my car was ready even before the promised date."
"The shop was in constant communication with me."

My Experience

Yes ! I’m super satisfied car is brand new ! Driving great and looking an amazing

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Very well done, very professional and knowledgeable of the procedure! I would recommend this auto body ! The job was very well done, I’m very happy

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Yes I would recommend this shop, was very easy and friendly

Repair Quality

The best customer service ! The receptionist was very informative and polite, the owner was very polite and knowledgeable

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Repair Quality

Car was clean, Dan was a pleasure to work with making the whole process simple.

Customer Service

Very good. Easy to work with

Returned Clean

My Experience

They were exceptionally communicative, straight forward and did a beautiful job with my car’s repairs

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Repair Quality

They were incredibly professional and friendly. The job was done perfectly and you would not even be able to tell anything had been done to it.

Customer Service

Could not compliment enough the friendliness of the staff

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Repair Quality

Car looks like new

Customer Service

Returned Clean

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I would definitely recommend this shop to my friends and family. The service was excellent, the staff was professional, and my vehicle was repaired and returned earlier than expected.

Repair Quality

I am extremely satisfied with the repair. My car looks and works great, and the service was excellent. The staff was professional, helpful, and attentive throughout the entire process. Thank you for doing such a wonderful job!

Customer Service

I am extremely satisfied with the customer service I received. The staff was professional, friendly, and helpful throughout the entire repair process. They kept me informed, answered all my questions, and made everything easy. My vehicle was repaired successfully, and the service was excellent. Thank you!

Returned Clean

Likely to Recommend

Definitely recommending to people who need body work done.

Repair Quality

10/10 it’s like brand new

Customer Service

Team was friendly, and fixed car quick.

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Repair Quality

Good work plus job was completed faster than anticipated

Customer Service

This is one of the aspects I like most because All staff made themselves available, and met my needs. They allso coordinated with the car rental.

Returned Clean

My Experience

Very good everything good costumer service I’m so happy with the work they did

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Repair Quality

Very good job and very good costumer service

Customer Service

Very good

Returned Clean

My Experience

Helpful and patient.

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My Experience

Great service and very kind Kept me updated frequently with progress

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Returned Clean