CARSTAR Victory Auto Center

4.9 (1,894reviews)
99%
3130 VICTORY BOULEVARD,  Staten Island,  NY  10314
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Shop AssistantSparkles

In operation 36 years.

Victory Auto Center is centrally located on Staten Island, New York. We have been operating at this location for 34 years. We pride ourselves on professionalism in both our repair quality & customer relationships. We complete all repairs with speed and accuracy to ensure our customers are returned to their vehicle as quickly as possible, never compromising repair quality & safety. We offer a lifetime guarantee on all body repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun 8:30 am - 12:00 pm
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 7:30 am - 5:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,894)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return, often exceeding expectations. The staff is widely recognized for being professional, courteous, friendly, and accommodating throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text and phone updates that kept them informed at every stage. Timeliness is another highlight, as numerous customers received their vehicles on or ahead of the promised date. Several customers noted the added touch of interior and exterior cleaning upon vehicle return. A few customers mentioned minor issues such as missing emblems, trim not fully affixed, or parts on backorder, reflecting areas customers felt could be refined, though most noted these were addressed promptly by the team.
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"Very professional and courteous shop. Impeccable work and if there is slight mistake they will immediately ..." Read more
"Work was completed ahead of schedule and our car looked beautiful, including a complete cleaning and detailing of the ..." Read more
"Very professional, knowledgeable, and Courteous. I've used their service 3 or 4 times before. Very ..." Read more
"Exceptional service. Efficient, professional and high quality. Thanks!"
"... victory auto to anyone that needs an auto body shop, professional courteous staff. They make sure that every detail is taken care of. Thats all you could ask for an ..." Read more
"Great job and I got the car back on the date that the shop promised I would get it back."
"It was ready a half an hour before promised"
"Work was completed ahead of schedule and our car looked beautiful, including a complete cleaning and detailing of the ..." Read more
"Great contact, repair done faster than expected. Im highly satisfied. Thank you!"
"Exactly as promised even though it was during the holidays"
"Great service and communication. Highly recommended."
"Professional staff treated me well. I really appreciated the text messages to keep me updated on the status of my car."
"Easy to communicate over phone, very polite, they send texts letting you know progress on repairs. They text you with estimated completion time, or ..." Read more
"They did a great job fixing the car and kept me informed throughout the entire process"
"... the snow storm was still done in reasonable time. I was kept up to date pretty much daily with regard to progress and the staff were all very nice and helpful. Cant ..." Read more

Likely to Recommend

Repair Quality

They did an excellent job very clean and professional shop.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The service staff was excellent & the office staff was very courteous, helpful & answered all questions

Likely to Recommend

Repair Quality

Friendly and professional staff.

Customer Service

Stuff was knowledge, and explained the process

Returned Clean

Likely to Recommend

HIGHLY RECOMMEND!

Repair Quality

For lack of time I have not entered anything on GOOGLE. (Just yet) MAGNIFICENT workmanship So HAPPY WITH YOUR SERVICE!!! My car looks brand new. THANK YOU.

Customer Service

I was greeted and assisted with the most kind people. Nothing but great service since you step foot on the door.

Likely to Recommend

Repair Quality

Excelente trabajo siempre

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I had such a great experience and genuinely couldn’t be happier with how my car came out! From the service to the quality of the repairs, everything exceeded my expectations. My car was repaired within about a week, and when I got it back, everything looked amazing. What really stood out to me were the extra details. I’ll admit my car was a little messy when I dropped it off, and they actually cleaned and detailed my weather mats, which was something I had been meaning to do myself. I also really appreciated the dark tint in the back. Those little touches made such a difference and showed me that they really took care of my car while it was with them. After everything my car had been through, getting it back looking this good genuinely made me fall in love with my car all over again. The entire experience was smooth, the turnaround time was great, and the service was amazing. I’m extremely appreciative of the work they did and would absolutely recommend them!

Customer Service

I am absolutely satisfied with my experience and the work that was done on my vehicle. I would 100% recommend them to anyone who needs their car repaired, especially if they are going through insurance. They made the entire process smooth and stress-free, provided excellent service, and I was extremely happy with how my car looked when I got it back. I truly appreciate the care they put into my vehicle and would definitely use them again in the future.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Brought my car here after a hit and run for collision repair, and for some mechanical work, both times were excellent. The body work was done cleanly, you can't even tell there was damage. They fixed the mechanical issues I was having, quick and reliable. Pricing was fair, no upselling, no surprises. Honest shop that does quality work. Highly recommend for both collision and mechanical needs.

Customer Service

My Experience

Great repair, good service, no hassle.

Likely to Recommend

Repair Quality

Car looks good!

Customer Service

Car looks good!

Likely to Recommend

Repair Quality

Customer Service

Car looked great and pleased so far

Likely to Recommend

Repair Quality

The team did an amazing job on my car. They were compassionate to my situation, supportive along with a great bedside manner. Thank you!

Customer Service

Absolutley Excellent

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The car looks better than when we bought it! Very happy with the service and the time frame

Likely to Recommend

Repair Quality

Great service!

Customer Service

They did a great job. I would go back anytime and really nice people that work there.

Likely to Recommend

Repair Quality

Very satisfied. Great work from the team. No complaints

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Wonderful

My Experience

The entire repair experience was top notch. The staff was amazing. Helped a painful situation become painless. I appreciate all that they’ve done in getting my car repaired and now it looks even better than new. I give them at 20 out of 10.

Likely to Recommend

Repair Quality

Excellent work done, fast and efficient. Job very cleanly done. Repaired and delivered before date promised.

Customer Service